Mercedes-Benz of Silver Spring

Best car buying experience Edward is very helpful and knowledgeable about Mercedes Benz and represents the brand well. He demonstrated exceptional customer service in his commun Edward is very helpful and knowledgeable about Mercedes Benz and represents the brand well. He demonstrated exceptional customer service in his communications with me and shows confidence in displaying his knowledge. He Passed all expectations. He went over and beyond to help me pick my next new car! I will definitely be a repeated customer. If your looking for the best sales consultant Edward is the guy to talk to. More

The best car buying experience I've ever had!! I was in the market for a vehicle upgrade and came across a beautiful 2018 Mercedes Benz CLA250 with extremely low miles and an AMAZING price. I sent I was in the market for a vehicle upgrade and came across a beautiful 2018 Mercedes Benz CLA250 with extremely low miles and an AMAZING price. I sent an inquiry to the dealer to confirm that the vehicle was available. No more than 5 minutes later, I received an email from Khalil Nuri letting me know the vehicle was available. Shortly after that I was contacted by Sales Consultant Chevist Mitchell. He introduced himself and was very pleasant in asking if I would like to make an appointment to come in to view and test drive the vehicle. I informed him that I would and he proceeded to schedule an appointment for me the following day. I let him know that I only had evening availability and he was gracious in letting me know that whatever time worked for me, worked for him. The day of our initial appointment I ended up needed to postpone one day because my husband could not accompany me. Chevist was super accommodating and rescheduled our appointment to 7:30pm the next day. Upon arrival to the dealership, we were met with a warm welcome from Chevist. We went to his desk and discussed the 2 cars I wanted to have a look at. when he looked up the initial car that I fell in love with, we realized that it had been sold. He worked diligently in finding a comparable vehicle for me, but I informed him that I already had a backup in mind. Low and behold, the vehicle was already parked outside as if it were waiting for me! :-) Chevist was very thorough in going through all of the features of the CLA and extremely knowledgeable in all that the vehicle had to offer. He initially drove the car off of the lot and let me bring it back in. He was so amazing in his descriptions and explanation of the vehicle and it's features, that I was pretty much sold on it as soon as we arrived back to the lot. That was until he pulled the 2016 C- Class around that I had also asked to see. Despite it being after 8:30pm at this point, and the dealer closing within 30 minutes, Chevist took his time and went over the differences in the c class and also took me out on another just as thorough test drive. When we arrived back at the dealership, my mind had been made...I was choosing the C Class! After informing him of my decision (after 9pm- dealers closing hours) he got to work on getting the process started. We walked in the door with financing and informed him of this. After he got the basic info from us, he passed our info to Brad in Finance and Brad eagerly got to work. I felt bad that it was beyond their closing hours, but they didn't seem to mind at all. After a few minutes, Brad came back and let us know that though we had already had financing, that he may be able to get us a better rate through MB. We told him that it was OK to try and he attempted that evening but was unable to get through to them. In efforts not to hold us any later that necessary, we used our pre-approved financing and were out of the door shortly after that. Chevist and Brad planned for us to return on Friday because it was so late, my vehicle was not able to be detailed and cleaned up- but that didn't matter to me because I was in my lovely new Benz!! We received a call from Brad in finance yesterday (on his day OFF :-) , informing us that he not only was able to get us approved though Mercedes Benz, but that he was able to get our rate cut in half from the rate of the lender that we had our pre-approved financing from, but that the approval also included a tire and rim protection package that I initially inquired about but our pre-approved lender wouldn't agree to. So now we are set to return on Friday for a full thorough detailing of my new baby and to sign new papers on our significantly improved offer!! This by far has been the most pleasant, stress-free, and amazing car buying experience that I have ever had. I would like to personally thank Khalil for the initial contact, Chevist Mitchell for being an AMAZING sales consultant who was personable, friendly, knowledgeable, thorough and patient, Brad in Finance for not only closing the deal for us, but going back to make sure that the deal was the one that was in our best interest (especially on his day off), Jay (The sales manager I believe)for being there until we were all squared away, and lastly, the Night custodian who couldn't close up shop until we were out of there. Despite the late hours in which our experience rolled into, everyone remained friendly and professional and we are very gracious and appreciative for it. SO, after my VERY long winded review, if you are in the market for a Mercedes Benz, Silver Spring the place to go and Chevist and Brad are the men to see! Thank you all so very much! More

Fast, affordable, amazing My brother and I recently purchased a used vehicle and our salesman, Bihar Nejadi, was very helpful. Also Terry Abrams got us the best financing optio My brother and I recently purchased a used vehicle and our salesman, Bihar Nejadi, was very helpful. Also Terry Abrams got us the best financing option available. Highly recommend this dealership and appreciate their service and professionalism. More

Fast and courteous Bijan and Terry were great to work with. I’m always pressed for time, and they were great in being mindful of my time. Car was ready to go and cleaned Bijan and Terry were great to work with. I’m always pressed for time, and they were great in being mindful of my time. Car was ready to go and cleaned to perfection. More

Amazing experience This was my first time purchasing a car on my own and it was a very smooth and great experience thanks to Darryl, Dorit, and Khalil. This was my first time purchasing a car on my own and it was a very smooth and great experience thanks to Darryl, Dorit, and Khalil. More

Christian is the best! I have used Christian for years. He is the reason I come to this dealership. If I ever have a problem he is the person I trust. I have used Christian for years. He is the reason I come to this dealership. If I ever have a problem he is the person I trust. More

Smooth transition to new lease I have a good experience in working with the sales and finance team. They are very helpful in answering my questions and completed the paperwork of m I have a good experience in working with the sales and finance team. They are very helpful in answering my questions and completed the paperwork of my new lease. I would like to special thank to Celestine who helps with a smooth process during my visit. More

Excellent Exoerience Charlie and the team made this a wonderful experience. His knowledge of the product and willingness to make sure we got something that would work for Charlie and the team made this a wonderful experience. His knowledge of the product and willingness to make sure we got something that would work for my family was great. Will definetly return for my future purchases. More

Incredible Service! Car shopping can be long and stressful but I had a wonderful experience with Mercedes-Benz of Silver Spring. Charlie was super nice, professional, and Car shopping can be long and stressful but I had a wonderful experience with Mercedes-Benz of Silver Spring. Charlie was super nice, professional, and extremely knowledgeable answering all of my questions. So helpful, there was a small ding on the side of the car that needed repaired. I do not live close to the dealership so Charlie set me up to have it repaired closer to home. Before leaving, he went over all of the features again to make sure I had it all down, and even helped with my phone and navigation set up. That little extra is very much appreciated. Thank you, Charlie! I love my new car. A big thanks to Terrence for my financing and beating my credit union rate! More

Had a Great Experience and Very Satisfied When my husband found the perfect car that we have always wanted to own (color, interior and all the works in this dream car) - my husband called thi When my husband found the perfect car that we have always wanted to own (color, interior and all the works in this dream car) - my husband called this dealer and spoke with Charlie. He was very helpful in answering all the questions that my husband wanted to get, and because of my busy schedule at work, we were not able to make an appointment to look at the car until last Saturday only. When we got there, Charlie showed us the S550 MBZ and immediately worked on getting everything ready when we told him we wanted the car. Things went just so smoothly - and there was no issue of any kind at all. Charlie knew exactly what documents were needed to close the contract, and before we knew it, we were on our way home with our dream car. Since my husband is a car fanatic, we have dealt with a lot of salesmen - not only here in MD, but in some other states as well like VA, CA and NC. We haven't met one like Charlie - who is very pleasant and professional to work with and has a lot of knowledge about his job and people's needs. If you happen to be in this dealership, look for Charlie - and I am sure you will get the best service anyone could offer you. If the time comes and we will need to look for another car, Charlie will be the first person that we will go to again. More