Mercedes-Benz of Silver Spring

Excellent service I have a wonderful experience & received a excellent service from everyone at your dealership. Joseph Robinson is very good at his job of explaining e I have a wonderful experience & received a excellent service from everyone at your dealership. Joseph Robinson is very good at his job of explaining everything to me, More

Technology Tutorial Joseph did a great job of identifying the issues I was having in understanding how to fully use MBUX. He then provided a great tutorial. Joseph did a great job of identifying the issues I was having in understanding how to fully use MBUX. He then provided a great tutorial. More

Excellent My sales representative Ray Goodarzi was extremely helpful and took the time to explain everything to me. He assisted me in finding the most beautif My sales representative Ray Goodarzi was extremely helpful and took the time to explain everything to me. He assisted me in finding the most beautiful dream car, I will be forever grateful to Ray. More

Easiest and Most Efficient Car Buying Experience Ever From the moment we walked in to the moment we left, my husband and I were treated very well with no haggling or car dealership "games." We looked at v From the moment we walked in to the moment we left, my husband and I were treated very well with no haggling or car dealership "games." We looked at vehicles, chose one, talked about how much we wanted to spend, and made a deal. We couldn't be happier and now we have an amazing new vehicle. Thank you Marcelo, Terry, and Merlin! Anytime someone I know wants to buy a car I'm sending them your way! More

Love our GLS 450 We came in for intention to buy a new car 2019 GLS 450 and after see other options from sale man Edward Moose recommenced and we end up for the pre-ow We came in for intention to buy a new car 2019 GLS 450 and after see other options from sale man Edward Moose recommenced and we end up for the pre-own GLS 450 2017 with fully loaded with better price. He was very friendly and understanding, not pushing like other dealer did. We can’t wait to and looking forward to have this for car. More

Exceptional personalized online buying experience! This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence thr This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence through the online selection, pricing and delivery of my vehicle. What drew me first to working with Lovence was how quickly he got back to me. What made me come back was his exceptional personal service. After making my online selection we exchanged a few couple emails and set an appointment. Lovence greeted at the door. He was attentive and professional and made good use of our time. I was also greeted by Jim Elefantis. Behind the scenes Jim's team ensured my vehicle was ready and my paperwork was complete. It was with this level of precision we expect from Mercedes-Benz that Lovence, Jim and Brad Fischer (Finance) made sure my buying experience exceptional. After we were done with the paperwork, Lovence helped orient me to the features of my new vehicle. He helped me gather my things from my trade-in. Even made sure I had my ez pass. Later that night he checked back with me to make sure I made it home safe and to check if I had any questions. He even helped set me with setting up my Mercedes me App. Thank you, gentlemen! More

All good I couldn’t have had a better experience, Lovence was more than helpful. As I was leaving he took my ez pass stickers off my old window n put them on I couldn’t have had a better experience, Lovence was more than helpful. As I was leaving he took my ez pass stickers off my old window n put them on my new window. Traveled to silver springs from Philadelphia n would recommend anyone to make the trip. More

Fast, easy and satisfactory That was an excellent experience. Very fast and easy. Bijan Nejadi and Terry Abrams are the best seller I have ever seen. They are very kind and pro That was an excellent experience. Very fast and easy. Bijan Nejadi and Terry Abrams are the best seller I have ever seen. They are very kind and professional and helpful. Thanks guys. More

Best car buying experience Edward is very helpful and knowledgeable about Mercedes Benz and represents the brand well. He demonstrated exceptional customer service in his commun Edward is very helpful and knowledgeable about Mercedes Benz and represents the brand well. He demonstrated exceptional customer service in his communications with me and shows confidence in displaying his knowledge. He Passed all expectations. He went over and beyond to help me pick my next new car! I will definitely be a repeated customer. If your looking for the best sales consultant Edward is the guy to talk to. More

The best car buying experience I've ever had!! I was in the market for a vehicle upgrade and came across a beautiful 2018 Mercedes Benz CLA250 with extremely low miles and an AMAZING price. I sent I was in the market for a vehicle upgrade and came across a beautiful 2018 Mercedes Benz CLA250 with extremely low miles and an AMAZING price. I sent an inquiry to the dealer to confirm that the vehicle was available. No more than 5 minutes later, I received an email from Khalil Nuri letting me know the vehicle was available. Shortly after that I was contacted by Sales Consultant Chevist Mitchell. He introduced himself and was very pleasant in asking if I would like to make an appointment to come in to view and test drive the vehicle. I informed him that I would and he proceeded to schedule an appointment for me the following day. I let him know that I only had evening availability and he was gracious in letting me know that whatever time worked for me, worked for him. The day of our initial appointment I ended up needed to postpone one day because my husband could not accompany me. Chevist was super accommodating and rescheduled our appointment to 7:30pm the next day. Upon arrival to the dealership, we were met with a warm welcome from Chevist. We went to his desk and discussed the 2 cars I wanted to have a look at. when he looked up the initial car that I fell in love with, we realized that it had been sold. He worked diligently in finding a comparable vehicle for me, but I informed him that I already had a backup in mind. Low and behold, the vehicle was already parked outside as if it were waiting for me! :-) Chevist was very thorough in going through all of the features of the CLA and extremely knowledgeable in all that the vehicle had to offer. He initially drove the car off of the lot and let me bring it back in. He was so amazing in his descriptions and explanation of the vehicle and it's features, that I was pretty much sold on it as soon as we arrived back to the lot. That was until he pulled the 2016 C- Class around that I had also asked to see. Despite it being after 8:30pm at this point, and the dealer closing within 30 minutes, Chevist took his time and went over the differences in the c class and also took me out on another just as thorough test drive. When we arrived back at the dealership, my mind had been made...I was choosing the C Class! After informing him of my decision (after 9pm- dealers closing hours) he got to work on getting the process started. We walked in the door with financing and informed him of this. After he got the basic info from us, he passed our info to Brad in Finance and Brad eagerly got to work. I felt bad that it was beyond their closing hours, but they didn't seem to mind at all. After a few minutes, Brad came back and let us know that though we had already had financing, that he may be able to get us a better rate through MB. We told him that it was OK to try and he attempted that evening but was unable to get through to them. In efforts not to hold us any later that necessary, we used our pre-approved financing and were out of the door shortly after that. Chevist and Brad planned for us to return on Friday because it was so late, my vehicle was not able to be detailed and cleaned up- but that didn't matter to me because I was in my lovely new Benz!! We received a call from Brad in finance yesterday (on his day OFF :-) , informing us that he not only was able to get us approved though Mercedes Benz, but that he was able to get our rate cut in half from the rate of the lender that we had our pre-approved financing from, but that the approval also included a tire and rim protection package that I initially inquired about but our pre-approved lender wouldn't agree to. So now we are set to return on Friday for a full thorough detailing of my new baby and to sign new papers on our significantly improved offer!! This by far has been the most pleasant, stress-free, and amazing car buying experience that I have ever had. I would like to personally thank Khalil for the initial contact, Chevist Mitchell for being an AMAZING sales consultant who was personable, friendly, knowledgeable, thorough and patient, Brad in Finance for not only closing the deal for us, but going back to make sure that the deal was the one that was in our best interest (especially on his day off), Jay (The sales manager I believe)for being there until we were all squared away, and lastly, the Night custodian who couldn't close up shop until we were out of there. Despite the late hours in which our experience rolled into, everyone remained friendly and professional and we are very gracious and appreciative for it. SO, after my VERY long winded review, if you are in the market for a Mercedes Benz, Silver Spring the place to go and Chevist and Brad are the men to see! Thank you all so very much! More