Mercedes-Benz of Silver Spring

Adam Rew needs to familiarize himself on military customers We will not be going back to Mercedes-Benz of Silver Spring. They wasted our time due to lack of knowledge about military customers and State Laws. Ad We will not be going back to Mercedes-Benz of Silver Spring. They wasted our time due to lack of knowledge about military customers and State Laws. Adam Rew will not give us a loaner car because of an expired license that came with additional documentations. He did not even bother to READ the Military Expiration Endorsement from Alaska. It says there that as long as we have the endorsement card, the license is valid until 90 days after military discharge. We did not have a problem with this at Mercedes of Bethesda when we took our car there for service. ADAM REW needs to do his research and just learn to READ. He needs to get a customer service training because he lacks it. The other workers from this branch is ok - they need to get rid of this guy because he is ruining the branch's name. More

Fran’s Mercedes Experience The quality of service I received when inquiring about another Mercedes Benz was outstanding. The salesperson, Muhammad, the financial manager and the The quality of service I received when inquiring about another Mercedes Benz was outstanding. The salesperson, Muhammad, the financial manager and the sales manager were very accommodating in being sure all my needs and questions were fully answered. As a result of their professionalism and friendliness I will definitely refer my friends to Mercedes of Silver Spring. More

Great experience with wonderful salesman. My husband and I both own Mercedes for years and the last 20 years we have worked with Lovence with great success. He is great! My husband and I both own Mercedes for years and the last 20 years we have worked with Lovence with great success. He is great! More

The Salesman Mr.Lester Stanford was great. Because Mr. Lester Stanford worked with me for over one year, And Boy he was great Thank Lester 😃??. He at least once a month to see what some up abo Because Mr. Lester Stanford worked with me for over one year, And Boy he was great Thank Lester 😃??. He at least once a month to see what some up about looking for a 🚗 and that was good to here From Lester, that what you call a good Salesman 👨?💼 and he would always said have good weekend that what you call going out of your way , you can not beat that. More

Driving my Dream Very professional. Shopped around and wasn’t offered a good deal until I came here! Mohammed, Khalil and Terry were all very informative. Left with th Very professional. Shopped around and wasn’t offered a good deal until I came here! Mohammed, Khalil and Terry were all very informative. Left with the car I wanted in confidence! More

Unscheduled service for minor repair Rather than spend a long weekend with a flapping wheel well rubbing against the right front tire, I nurse my car to get an express service. In less t Rather than spend a long weekend with a flapping wheel well rubbing against the right front tire, I nurse my car to get an express service. In less than 30 minutes, the wheel well was persecuted and I was in my way. This happens through a team effort, from the time the car is received, my service rep prepares the service, the technician repairs the car and checking out with the cashier. Because of the service I receive each time I visit, I'm glad to return knowing I will and my vehicle will get taken care,of. Thanks to Christian Gonzalez for orchestrating the repair on short notice. More

Service and Warranty Repair - 2005 E Class and 2015 S Class I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whils I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whilst I am a long-time customer of this MB dealership, I have had serice done by other dealerships in the area in the distant past. In terms of customer service and quality of work, this dealership is far superior to others in the area. Tom, Christian and their technicians go out of their way to get the proper work done in time and within budget. They are knowledgeable, kind and friendly, and do their utmost best to satsify picky customers - I am certainly one of them. I expect "Best or Nothing" and this dealership - the service area especially upholds that mantra. So hats off to Tom, Christian and the technical team for continuing to do so over a number of years. More

Exceptional Service I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitent I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitently exceptional. More

TERRIFIC ROADSIDE ASSISTANCE FROM DARRELL FENTON My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB S My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB Silver Spring. Darrell Fenton called and said he would be arriving within 30 minutes. He did. When he got out of his truck, he immediately came to my window and held out his hand and introduced himself. Turned out I needed a tow. My car is serviced in Tysons Corner branch, and I needed a rental car because I was on my way to Wilmington, Del. He remembered that Enterprise in Silver Spring, near your dealership was open on Sundays. This was 12;30 and fortunately they closed at 2:00. While he was arranging for a tow truck, I was on the phone with Enterprise reserving a car. He took all my stuff and me to Enterprise dealership. He waited till I was taken care of, by Ryan the manager, and then went onto another call. I felt very comfortable and safe with him. He helped make an unnerving experience easier to handle. My car was successfully towed to Tysons MB and fixed Monday. I needed a new fuel tank. I was very pleased with the service at Enterprise, too, by the way. Ryan was a nice man to deal with. I was on I-95 North by 2:00 p.m. More

Best shopping experience I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all I was so impressed by the way I was treated at this location. I felt like a valued customer. From the sales representatives to upper management, all were kind and very welcoming. Mohammed talayi helped me pick out my dream car with an amazing deal. He worked closely with jay son to accommodate a deal that was best for me. I highly recommend this location and their service. Very impressed! More