Mercedes-Benz of Silver Spring

Service rep was responsive and attentive. Car was finished as promised. The online payment and check out was easy and efficient. Car was finished as promised. The online payment and check out was easy and efficient. More

It was the best buying process I've experience. Many thanks to my sales rep Ms. Shauntee Lawerence & Mr. Mike Burns of Scottsdale AZ Mercedes Benz's for locating this vehicle and referring Shauntee Many thanks to my sales rep Ms. Shauntee Lawerence & Mr. Mike Burns of Scottsdale AZ Mercedes Benz's for locating this vehicle and referring Shauntee. She was the absolute best and I plan to send all my family & friends to her when purchasing a Mercedes Benz! More

I do not recommend this Mercedes Benz dealership. I wasted my time, especially with Ashley who wasted my time. Would not recommend her as a sales person. Never again. I wasted my time, especially with Ashley who wasted my time. Would not recommend her as a sales person. Never again. More

We really appreciated all of Shauntee’s help last week purchasing the EQB 300. She was knowledgeable about the vehicle and made the whole process civilized, effortless and efficient. She went above and be purchasing the EQB 300. She was knowledgeable about the vehicle and made the whole process civilized, effortless and efficient. She went above and beyond — working late into the night (around 1030pm) to help us complete the purchase since we were going on vacation the next day. Shauntee made it a fantastic experience all around. More

Chevist Mitchell was knowledgeable, thorough, and a pleasure to work with ... a true professional and gentleman. pleasure to work with ... a true professional and gentleman. More

Shauntee is an amazing person and salesperson. She was so patient and she stuck with me through the whole process to get the deal done! Best experience I have had ever in buying a car! She was so patient and she stuck with me through the whole process to get the deal done! Best experience I have had ever in buying a car! More

Shauntee was AMAZING! Very friendly and personable. Knew all the great features of the car. Even remembered my favorite color and had birthday balloons and a gift for me w Very friendly and personable. Knew all the great features of the car. Even remembered my favorite color and had birthday balloons and a gift for me when I came back to drop off my title. She made the entire experience a breeze! Keep her forever! :) More

She was awesome. Very helpful, patient, and informative. Even with such a busy day she was very attentive to my needs and made my experience very smooth. 10/10 !! Very helpful, patient, and informative. Even with such a busy day she was very attentive to my needs and made my experience very smooth. 10/10 !! More

I purchased a Lincoln Navigator from Chevist Mitchell in 2005. His professionalism left a lasting impression on my wife and me and led us to locate him at Mercedes Benz of Silver Spring when we decided to 2005. His professionalism left a lasting impression on my wife and me and led us to locate him at Mercedes Benz of Silver Spring when we decided to purchase a new vehicle. My wife and I found a vehicle in New Jersey that had the options, and interior and exterior color combination we wanted. We told Chevist and he immediately went to work to secure said vehicle. The process required him to work on his day off, and his sacrifice led to the on-time delivery of the vehicle! During the customer delivery process, Chevist was extremely patient in providing us with an overview of our vehicle and many of its features. His professionalism and patience are noteworthy! Thank you Chevist!! More

Edward Moore has proofed himself over and over as an asset to Merz of Silver Spring, in terms of his relationship with his customers. Not only during car sale alone, he continues to follow up, to make asset to Merz of Silver Spring, in terms of his relationship with his customers. Not only during car sale alone, he continues to follow up, to make sure, the customer is happy and comfortable with the smooth operation of the car. I came to the dealership this morning because the language information in my car mistakenly changed to German, and there was also a scratch on my wheels. Edward immediately went all out to make sure these problems were resolved. I so much appreciate him for his calm and kind disposition, professionalism and his constant willingness to respond immediately to the customer's needs or concern. Edward is the best !!! More