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Mercedes-Benz of St. Charles
St. Charles, IL
338 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 338 reviews
November 06, 2019
Dean is the best. Thank you for the extra attention and clear communication. Happy with MB of St Charles as always. Thank you very much clear communication. Happy with MB of St Charles as always. Thank you very much More
by Tonythetiger
Employees Worked With
November 06, 2019
The dealership is only as good as the people in it, if you don’t have the right people in the right place the dealership is worthless. The people I was dealing with were excellent they met all my expectat you don’t have the right people in the right place the dealership is worthless. The people I was dealing with were excellent they met all my expectations plus. The job is well done. More
by Michael
September 27, 2019
Service B Maintenance Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service per Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service person for years and it is Always a pleasure to work with him! More
by Rhardy2
Employees Worked With
September 21, 2019
Professional and productive as always. I have never had anything but professional, convenient top notch experiences with the service department at St. Charles location. Would highly recomm I have never had anything but professional, convenient top notch experiences with the service department at St. Charles location. Would highly recommend to any Benz owner. More
by Steichen
Employees Worked With
September 16, 2019
Class C sprinter service When we arrived for a 2:00pm appointment for the "A" service they were ready for us with no waiting. This was the first time in for service not all d When we arrived for a 2:00pm appointment for the "A" service they were ready for us with no waiting. This was the first time in for service not all dealers service the sprinter chassis. More
by slh66
Employees Worked With
August 19, 2019
Answer the Phone! Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back. Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back. More
by Dadecann
August 09, 2019
Great folks. Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer th Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right. More
by JohnS
August 04, 2019
Great service, extremely,extremely polite and kind service Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. More
by fargo
Employees Worked With
June 24, 2019
Andrew Sofiakis made our car exerience Fun! My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no p My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no pressure. He goes above and beyond to make you comfortable with your car buying. We bought a GLC 300, Beautiful midnight blue with saddle leather. While we were there we both seen a car pull in and it was for sale. It was Hot to say the least! It was a SL 550 with a convertible hard top, with 15K original miles on it. We went back the next day and bought it. 2 cars in 2 days from Andrew. I really liked how he sells, he makes you feel very good in your choices, decisions, and helped us thru every step. I can actually say this was our first time not feeling pressure from a salesperson. Best experience ever! Craig Falkenthal -General Manager took the time to come meet us and congratulated us on our new cars. What a Great guy! Very professional! Gene Woods- Finance Guy really works with you and helps you get the best financing available. This Mercedes Dealer Gets 5 ***** all day long! Leslie & Maurice St. Charles IL. More
by Leslie
May 31, 2019
Top Rate Service Bill was so patient and explained everything. Not only did i have questions but my husband did as well. since this was my first annual service visit, Bill was so patient and explained everything. Not only did i have questions but my husband did as well. since this was my first annual service visit, he even spoke with my husband over the phone to make sure everyone was comfortable and happy. everyone i encountered was so friendly and polite. A very enjoyable experience. More
by Rosebud
Employees Worked With
Bill Spencer
