Mercedes-Benz of St. Charles

they have a wonderful dealership and every one is very nice! I purchased the car from a different dealership only cause I used true car and this time St Charles dealership was not list and the dealership I purch I purchased the car from a different dealership only cause I used true car and this time St Charles dealership was not list and the dealership I purchased the smart car only gave me on key and I had to order a new key so I got it from St Charles cause the dealership I got the car from was not a smart car dealership the Smart dealership was not that nice so I had bought a smart car from St Charles before and they were willing to help me the one in Madison Wi was not wanted to charge tons more money in the end I ended up paying 400.00 but better then paying more money from the smart dealer in Madison wi, and for now on before I buy ever another car hey better have two keys plus I'm from Beloit Wi!!! More

Updating software I brought my car in for a software update. The software update was completed in a timely period. Bill the service mgr. made sure I was informed of its I brought my car in for a software update. The software update was completed in a timely period. Bill the service mgr. made sure I was informed of its process, and assured me of its completion. The car was washed, and I was totally satisfied. More

Great service, fast and very friendly people They were sharp on time and no major hassle. Mark did a great job by keeping me posted on the status of my vehicle. Great service They were sharp on time and no major hassle. Mark did a great job by keeping me posted on the status of my vehicle. Great service More

Best Car buying experience Wayne was awesome, nothing changed from what we spoke about on the phone. What an enjoyable experience!!! I would definitely buy another car from St Wayne was awesome, nothing changed from what we spoke about on the phone. What an enjoyable experience!!! I would definitely buy another car from St. Charles Mercedes Benz. More

professional service very professional service team! I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible! I would highly very professional service team! I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible! I would highly recomend the service team there. More

Responsive, Profession, and Timely Mark was highly responsive to my call for to set up a service appointment. Upon arrival and throughout the service process Mark was professional, cour Mark was highly responsive to my call for to set up a service appointment. Upon arrival and throughout the service process Mark was professional, courteous, prompt, friendly, and accommodated all of my service requests. The car was delivered when promised...and super clean! Excellent job Mark, thank you!! More

R class Great service. Appreciate the friendly contact with the service department. Took care of my needa and was concerned about future services my vehicle Great service. Appreciate the friendly contact with the service department. Took care of my needa and was concerned about future services my vehicle will require. More

Exceeds Expectations I brought my 2013 C300 in because the blower motor wasn't working. I set an appointment for 9:00 and was taken right on time. Ron was my service consu I brought my 2013 C300 in because the blower motor wasn't working. I set an appointment for 9:00 and was taken right on time. Ron was my service consultant and he had the paperwork ready and a nice, clean loaner waiting. Ron guessed at what the problem could be and told me upfront that they may not have the part in stock and that it might not be ready until the next day. However, if they did have the parts it would be ready early afternoon. At 12:30 he called and told me the car was fixed and ready to go. I drove back, the car was immaculate and worked like a champ. I like the fact that he was prepared for me to arrive, set an expectation for delivery and then exceeded it. And, the best part was that the car was still under warranty so there was no charge. Every service encounter I've had with this dealership (this was the first for something broken, all others were for routine maintenance.) has been a study in efficiency. I highly recommend them. More

Great first time visit !! This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top w This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top was put down. Dean and everyone made me feel like we had bought a new car! xxxxxxto you all! More

Buyer beware! I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spo I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spoke to two managers but neither would fix a defect that was discovered within the first 25 miles. Before you buy CPO Google this article: "when your certified-pre-owned-car-defective". I wish I had read this first. More