Mercedes-Benz of the Woodlands

Wonderful Buying Experience Really enjoyed how friendly and helpful everyone was at MBOTW. Anthony Surface was our salesperson and he was very helpful through our buying experie Really enjoyed how friendly and helpful everyone was at MBOTW. Anthony Surface was our salesperson and he was very helpful through our buying experience, not pressuring. My husband, that does not like car sales people, even made the comment that he liked how Anthony took care of us. Really appreciate Erika Garcia for making sure that I understood my new vehicle and the special functions included in the vehicle. More

What? A dealership that keeps its word? Say it isn't so, Joe Let's start off with the man of the hour, Mr. Nelson Sioson. A stand-up gentleman who kept his word for me. I made the 3 hour trek after a simple Let's start off with the man of the hour, Mr. Nelson Sioson. A stand-up gentleman who kept his word for me. I made the 3 hour trek after a simple and quick negotiation over the phone, for a loaded out LTZ Silverado, they took in on a trade. After my call with Nelson, I was later told they had a cash buyer come in for the truck and they held it for me until I arrived, giving me essentially the right of first refusal since, I was driving in to possibly buy the truck. When I arrived, I met with some staff members working their front desk. Some quick chit chat as they were alerting Nelson of my arrival. In our short conversation, I jokingly asked if I would get a birthday discount since I was a day away from mine. We all had a good heart felt chuckle and one of the gentlemen said I should but, we knew that wouldn't happen. Nelson arrives and immediately grabs the keys and we head out for the test drive, in rush hour traffic. Man, can I plan the perfect time to buy a truck or what? The test drive goes great and I'm whipping this truck in and out of traffic like I'm Nicholas Cage's stunt driver in Gone in 60 seconds (slight exaggeration, I'm a much better driver). So we drift sideways back into the Mercedes-Benz of the Woodlands parking lot and I let Nelson know I'll think about the truck. I felt it had been abused and worried about its longevity... just kidding, I loved it and we went in to get the paperwork rolling. Nelson introduced me to Rene, one of the car porters, who was going to detail my new (to me) truck. I batted my baby blues, which are really brown, and sweet talked Nelson into sending me home with a full tank of gas. He tried to play hard ball but, well, I'm irresistible and my new (to me), truck was beautifully detailed and topped off with the finest gasoline money can buy... or what was available at the corner gas station. While Nelson was completing the paperwork necessary for selling such a powerful beast, and capable truck, I was lead to the lounge area of the dealership to relax and reflect on this amazing buying experience. I thought to myself, while sipping on a complimentary beverage, that this has been a remarkable buying experience and how I need to buy more things from a Mercedes Benz dealership. Then it happens, Nelson sneaks up and drops a BOMB on me!!! Oh no!!! An exclusive voucher for a free bottle of wine! I'm thinking I haven't had MD 20/20 since high school so, COOL! Happy Birthday to ME!!! Boy, was I really surprised when it was actually for a sublime bottle of Flora Springs Trilogy Red Wine. What was I thinking? MD 20/20 from a Mercedes dealership? If I was buying this loaded out Chevrolet Silverado LTZ 4x4 from a Chevy dealership, yeah MD 20/20. Mercedes-Benz of the Woodlands doesn't play like that. Actually, a Chevrolet dealership wouldn't give you anything but maybe you could get a couple of swigs from the salesman out back, if he was willing to even share his MD 20/20 as he tried to drown out his feelings of failure. So, dinner at Kirby's it is with this complimentary bottle of wine. All in all, Nelson, and his staff, were great. Mercedes-Benz of the Woodlands did a fantastic job of making this car buying experience tolerable, if not slightly enjoyable. Customer service was top notch and exemplary, even for a guy just buying a nice used truck. I'd highly recommend Nelson and Mercedes-Benz of the Woodlands. And remember, taxation IS theft! Thanks again Nelson! More

Best Mercedes dealer in the world. Liz has alway taken care of my cars.It's nice to be able to trust the person in service area & I trust Mark who works on the cars.Woodlands Mercedes Liz has alway taken care of my cars.It's nice to be able to trust the person in service area & I trust Mark who works on the cars.Woodlands Mercedes is a very special place.It's always a pleasure to do business with the best Mercedes dealer in the world. More

Excellent service, prompt, polite, professional and friendly. Kriss was very helpful on finding my Mercedes exactly how I wanted, I felt very comfortable and w service, prompt, polite, professional and friendly. Kriss was very helpful on finding my Mercedes exactly how I wanted, I felt very comfortable and was out in no time. Arturo made the process swift and painless. He has a very pleasant personality and he made it easy for us to ask any questions we had. More

Most pleasant car buying experience I have had. Working with Rosario Fernandez was the most pleasant experience I have had purchasing a vehicle. She contacted me when she promised that she would an Working with Rosario Fernandez was the most pleasant experience I have had purchasing a vehicle. She contacted me when she promised that she would and gave me an appointment that fit my busy schedule. She was very patient and understood my needs and desires. Her professionalism is second to none. I would definitely work with her again! More

Amazing & quick experience Rosario Fernandez at Mercedes was amazing. She contacted me as soon as I left an inquiry online. She responded to my questions on Sunday even while bu Rosario Fernandez at Mercedes was amazing. She contacted me as soon as I left an inquiry online. She responded to my questions on Sunday even while business was closed. More

Liz is the best I adore Liz, she is up front and honest, doesn't try to up sell me every time I bring my car in for service, she is always professional and very helpf I adore Liz, she is up front and honest, doesn't try to up sell me every time I bring my car in for service, she is always professional and very helpful. More

Excellent, always excellent! Rosario is an excellent salesperson! Professional, courteous, helpful, patient, knowledgeable, available. Service is excellent. Finance group is co Rosario is an excellent salesperson! Professional, courteous, helpful, patient, knowledgeable, available. Service is excellent. Finance group is courteous and effort. Have always had a good experience! More

good service everything was done as promised,with confidence in the quality to maintain my 550 in great condition. I will always bring my s550 here for anything. everything was done as promised,with confidence in the quality to maintain my 550 in great condition. I will always bring my s550 here for anything. More

Excellent experience and value I thoroughly enjoyed my purchase experience with Rosario Fernandez and the others at Mercedes The Woodlands. Truly exceptional service and value. I hi I thoroughly enjoyed my purchase experience with Rosario Fernandez and the others at Mercedes The Woodlands. Truly exceptional service and value. I highly recommend them to anyone looking to buy a Mercedes Benz. More