Mercedes-Benz of the Woodlands

The sales mgr. Mr. Lilley is a unusual mgr. Let me Tell you what this man did to me. He approach me with a true smile, genuine hand shake, while thanking me for taking the time to visit mercedes-benz Tell you what this man did to me. He approach me with a true smile, genuine hand shake, while thanking me for taking the time to visit mercedes-benz of the Woodlands , then he started introducing me to all of this wonderful high quality stuff to eat, showing me around and we end up in his office continuing to talk ,then i ask him what is it that you do here sir and mr.lilley goes iam the sales mgr. I then said its a honor to me you, iam 61 and out of all the cars I've purchased over the years i never met any sales manager. They always tell the salesman how many inches of pecker to give yah i could see mr. Lilley Was embarrassed so i apologized to him he was very understanding to my experiences. Mr.lilley i will tell you iam no basketball,football or even a rock star you treat me as if iam all that mr. Lilley say we treat everyone who walks or wheeled in Through those doors and works here the same ,, with dignity and respect that way we make no mistakes. At this time mr.lilley wanted ask me if i seen the 2019 glc300c4 coup i said whats that he call over and introduced me to a very nice salesman mr.kriss Arbury. I took home after i purchased a glc300c4 all black coup. Iam very happy with my purchase as well the opportunity to meet mr. Michael lilley and when i stop i always stop to say hello to my favorite and unusual sales manager and grap something wonderful to eat. More

New Mercedes Buyer Kriss Arbury and the team made the buying experience a pleasure. He responded to my early questions with patience and speed. I dropped a deposit and f Kriss Arbury and the team made the buying experience a pleasure. He responded to my early questions with patience and speed. I dropped a deposit and flew up to get the car and they had someone meet me at the airport. Michael Lilley and Nick Botusan were extremely accommodating and the one issue we had was a crack in the windscreen which Nick offered to replace on the spot or refund me for as I had a 1000 mile drive home and wanted to get started. Even that was a pleasurable experience as they made the whole process easy and with no pressure whatsoever, at any time. Usually the finance guy is trying to pressure you into an upsell but Arturo Gutierrez was awesome. He'd sent me data before leaving and then walked me thought he whole process with calm and easy to understand explanations and absolutely no negativity when I turned some offers down. David Gonzales walked me though the cars controls and answered even the dumbest questions with grace. There was never any pressure and I enjoyed it so much that put of 19 car purchases over the last thirty years this is the one dealer I actually plan on returning to. Particularly for cars for my daughters and this cars replacement in a few years. These guys are brilliant. Thanks to Arturo, Kriss, David, Nick and the team over there. I had such a good time I took the long way home and didn't get out of the car for the first four and a half hours. Back roads and a great time! More

BEST Car Buying Experience I've always wanted to buy a Mercedes, but until I walked into Mercedes-Benz of The Woodlands I couldn't commit because it just didn't feel right. This I've always wanted to buy a Mercedes, but until I walked into Mercedes-Benz of The Woodlands I couldn't commit because it just didn't feel right. This dealership definitely felt right!! They have a team of really amazing people, especially Sammy Mourtada. He approached me very kindly and respectfully allowing me to walk around without adding any pressure. Once I made my buying decision, which took several trips back and ended up being a new build, Sammy kept me updated on the progress every step of the way. He was very patient with me during the entire experience. We all know that buying a car is a big and important decision! Sammy is also very knowledgeable, accommodating, and just REALLY top-notch!! I highly recommend Mercedes-Benz of The Woodlands and Sammy Mourtada as your Sales Client Advisor!! More

Attentive, Courteous and Personable Service Last Tuesday I was trying to make a minute service appointment with MBOTW for an "auxiliary battery malfunction" warning. They did not have an appoint Last Tuesday I was trying to make a minute service appointment with MBOTW for an "auxiliary battery malfunction" warning. They did not have an appointment available that fit my immediate need. The person who answered the phone asked if it was OK to put me on hold for a moment. She then returned to the phone a moment later and said to come in and they would try to accommodate me. I was very grateful and immediately drove from across town to the dealership which is located near my home. I was immediately greeted by my service advisor Mark Escobar and we spoke about my concerns. He informed me that my vehicle also had a "recall" that could be attended to while the other service was being done and they also gave my car a courtesy wash. While I was waiting for my services to completed I was approached by two members of management, first Nic Botusan approached me and greeted me by name. He has a very friendly caring manner. Then a little bit later I was approached by Anthony Walding who happens to be the Service Manager. He also greeted me by name. He is very knowledgeable about the products they service and has helped me on many occasions with my current and previous vehicles. As as customer is it very important to feel that my needs are being met by the people who I entrust to provide a service. Especially my vehicle which is used, in my case, on a daily basis. Every time I visit this dealership I am confident that I have made a good if not great decision entrusting them to do the job right the first time. Over the many years that I have done business with Mercedes Benz of The Woodlands I have never been let down. I rate my experience with Mercedes Benz of The Woodlands "Beyond Exceptional". More

Bought a BRAND NEW 2019 A220!!!! As soon as I walked in the dealership I was warmly welcomed by Richard Harper. He was so so nice to me, treated me professionally and he was VERY pati As soon as I walked in the dealership I was warmly welcomed by Richard Harper. He was so so nice to me, treated me professionally and he was VERY patient with me. I told him on my first visit that I was not buying today because I wasn't the one going to buy the car, and Richard replied with "That is not a problem!" From then on I new I was in good hands! 2 days later my boyfriend and I came in and bought the new 2019 A220! I was just so so happy with the experience. Richard and Mike stayed with us and helped us through the entire deal until we left at 9:45PM 100% satisfied! If you want a Mercedes, then you HAVE to go to the Mercedes-Benz of The Woodlands! Do NOT waste your time going anywhere else! I will always, ALWAYS buy from Richard no matter what! He made my experience with my very first Mercedes memorable. Richard, Mike thank you VERY much for everything! :) More

Bought a used jeep Quick and painless transaction. Friendly staff. Snacks and beverages while you wait . I inquired about vehicle online and when at the dealer the whol Quick and painless transaction. Friendly staff. Snacks and beverages while you wait . I inquired about vehicle online and when at the dealer the whole thing was wrapped up in about 2 hours More

Best dealer team in the USA Just bought a GLS at the Mercedes Benz of the Woodlands, the team that took care of my wife and I, was Arturo Gutierrez and Luis Osawa. I have been bu Just bought a GLS at the Mercedes Benz of the Woodlands, the team that took care of my wife and I, was Arturo Gutierrez and Luis Osawa. I have been buying cars for over 30 years all over the USA, and this team helped us during the process in a very efficient and knowledgeable way. They took the time to explain and answer all of our questions, and any doubt we might have was solved with really in depth explanations. Thanks to Mercedes Benz of the woodlands for having the best team in the USA, Arturo Gutierrez and Luis Osawa, represent the best this industry has to offer. More

Kriss Mercedes is the best! Kriss Arbury is by far the best! I told Kriss in May of 2018 that I wanted a red GLK only! I know those vehicles are hard to come by, and when you hav Kriss Arbury is by far the best! I told Kriss in May of 2018 that I wanted a red GLK only! I know those vehicles are hard to come by, and when you have one, you don’t give it up. Not only did Kriss follow up with me this whole time about him searching for one, he actually found someone who was willing to trade it in so I could have it! Kriss presented me with this beautiful car with A-1 service! He made my experience with my first Mercedes memorable. Kriss’ customer service didn’t end there. He cares si much about your experience and is happy and excited right along with his customers. I will always buy from Kriss. I can also say my experience with Paula in finance was exceptional! She was amazing, and made my experience that much better! Thank you both!! More

#1 Mercedes Benz dealership in town! You will not find a better priced car! The dealership has a huge variety to choose from. The entire staff is so personable. They get to know you by You will not find a better priced car! The dealership has a huge variety to choose from. The entire staff is so personable. They get to know you by name. They are extremely knowedgeable about their product. My car has every bell and whistle, and there is never a question they cannot answer. I will definitely continue to be one of their loyal customers! More

Pre-Paid Maintenance and Extended Limited Warranty on a CPO Arturo - thanks very much for reviewing the aspects of the above plans, the options within each and generating the paperwork QUICK QUICK. I appreciat Arturo - thanks very much for reviewing the aspects of the above plans, the options within each and generating the paperwork QUICK QUICK. I appreciate it. That makes the third MB vehicle we have collaborated on from MB of The Woodlands. Again, thanks. Steve More