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Merchants Automotive Group - Service Center

4.4

24 Lifetime Service Reviews

1278 Hooksett Rd, Hooksett, New Hampshire 03106

24 Reviews of Merchants Automotive Group - Service Center

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September 24, 2018

"Amazing dealership"

- IrishPatrick88

I just bought a 2017 Hyundai Sonata and I noticed after 4 days it was making a noise near the tire. I called up the man who sold me the vehicle Joe H from merchants and he got me into the shop the very next day to make sure everything was kosher. This dealership is very friendly and genuinely cares about the customer more than the almighty dollar and just trying to fit you into a car as quick as possible. Your next car should come from Merchants in Hooksett

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hodgson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Merchants Automotive Group responded

Thank you for taking the time to do this review. We appreciate you! Remember your free car wash once a week. Make it a great day, Scott Rienert Internet Manager 1-800-288-6999

July 23, 2018

"Maxima for a Altima"

- BRETTR-ALTIMA

I began to have transmission issues on a weekend and Monday morning I went directly to Merchants in Hooksett. My car is still under warranty but I had lost faith in my Maxima. I worked with Richard who spent alot of time finding the perfect vehicle for me. I settled on a Nissan Altima. I had negative equity and Richard and the finance team were able to get me into the Altima at my preferred payment. I am very impressed at how they were able to meet my available down payment and give me a monthly payment that works for me.

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Recommend Dealer
Yes
Employees Worked With
Richard Roy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2018 -

Merchants Automotive Group responded

Thank you for taking the time to do this review. We appreciate you! Remember your free car wash once a week. Make it a great day, Scott Rienert Internet Manager 1-800-288-6999

April 09, 2018

"Service"

- Opie

I bought a truck from Merchants, nice truck, great condition. Registered it and had them inspect it for free. Good deal, Ten months latter I go back for my lifetime free inspection and they fail it for a cracked leaf spring, I say give me a price for it, They say $1,100.00. I told them Ill take it to my mechanic and he says it is cracked, he says take it to Donavan Springs in Londonderry, I did and they charge me $282.00. Yea, Merchants are thieves! They would of brought it to Donovan too and screwed me out of $800.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Rich Interrante
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2017

"New Car owner!"

- Christine M Rondeau

I was referred by my neighbors who went to visit Jim Smith and I had the best experience! I am VERY happy with my new car. Jim help me with no pressure at all. I would refer anyone to Jim! Thank You again!

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Recommend Dealer
Yes
Employees Worked With
Jim Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 25, 2017 -

Merchants Automotive Group responded

Thank you for choosing to do business with merchants auto . We appreciate you .Remember to visit once a week for your free car wash. Thank you again . Scott RIenert Manager 1-800-288-6999

May 24, 2017

"Car buying made simple"

- Jeffrey S GArdner

Mark and Eric made the car buying process at Merchants very simple. I told them my budget, and my max payment and they came in right where it needed to be. My wife and I could not have been happier with a newer, very low mileage vehicle, and the great respect we were shown from the second we walked in the door.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Chartrand
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eric S
Jun 22, 2017 -

Merchants Automotive Group responded

"great respect we were shown from the second we walked in the door." Thank you for sharing your experience with us we appreciate you .Remember to visit once a week for your free carwash. Enjoy your vehicle. Scott Rienert 1-800-288-6999 Internet Manager

February 16, 2017

"Great staff!"

- Laura from Raymond

I went in for an oil change today and was helped by Rudy Makara. My experience was great. Rudy was very nice and helpful. While I'd prefer to stay in the car while the oil was changed, especially when I have both my young kids with me, I thought the waiting area was well stocked with free drinks and snacks for the kids. I'd recommend Merchants to anyone considering them.

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Recommend Dealer
Yes
Employees Worked With
Rudy Makara
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 25, 2017 -

Merchants Automotive Group responded

Thank you for sharing we appreciate you and remember to visit us for your free car wash once a week. Question or concerns please call me. Scott Rienert 1-800-288-6999

December 31, 2016

"Amazing Service!"

- Michele_P95

My husband and I went to Merchants today to buy a car for the first time. We were extremely nervous as we are young and know nothing about cars. We were sure we would be taken advantage of but to our pleasant surprise, we were well taken care of! Joe and Gordon helped ease our minds and fought for us to get a great rate on our loan and they were extremely knowledgeable. They both helped to teach us about cars and the car buying process and we could not be any happier with our purchase. Thank you guys so much!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hodgson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gordon Lewis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 10, 2017 -

Merchants Automotive Group responded

Thank you for sharing your experience with us we appreciate you . Remember your free car wash once a week . Scott Rienert Internet Manager 1-800-288-6999

October 27, 2016

"Mark Chartrand"

- cindy norwood

Mark was a very professional and friendly sales person . He was efficient and did a great job helping us through the process of buying a car.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Chartrand
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 05, 2016 -

Merchants Automotive Group responded

Thank you for sharing your experience we appreciate you. Scott Rienert Manager 1-800-288-6999

September 16, 2016

"Quick service for tire issue"

- M. Thompson

My low tire pressure light came on and I brought my Legacy in. Rudy and the staff were very helpful, courteous and quick to resolve the problem. Thanks Rudy!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Makara
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 05, 2016 -

Merchants Automotive Group responded

Thank you for sharing your experience with us we appreciate you. At your service, Scott Rienert Manager 1-800-288-6999

August 26, 2016

"One stop shopping"

- Equestriancowgirl

We had heard their advertisements on the radio, claiming they were the largest used car dealership around, and it did not disappoint. I was searching for a truck and had probably 40 to choose from. Salesman was friendly and not at all pushy. My only complaint was that it took a few hours to process the sale ( lots of sales that day, lucky for them) I would definetly recommend this dealership, but do yourself a favor and make an appointment, as well as get pre approved for credit on their webpage as this will expedite service.

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Recommend Dealer
Yes
Employees Worked With
Dan Cody
Sep 08, 2016 -

Merchants Automotive Group responded

"We had heard their advertisements on the radio, claiming they were the largest used car dealership around, and it did not disappoint." Thank you for sharing your experience with us. Remember 1 free car wash every week for as long as you own your car. Any questions please call us 1-800-288-6999. Scott Rienert 1-800-288-6999

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