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Metro Ford
Schenectady, NY
4,765 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,765 reviews
January 25, 2022
Excellent service, could not have been better. Very quick and professional experience deal with Bill Hurley. and professional experience deal with Bill Hurley. More
by GIXXER999
Verified Customer
Helpful January 25, 2022
Darlene was excellent the F&I department not so much.I was charged the wrong price to begin with and then repeatedly incorrect sales tax. was charged the wrong price to begin with and then repeatedly incorrect sales tax. More
by DEMARQUIS42
January 24, 2022
Dealer ship went out of their way to device our vehicle under an extended manufacture warranty, that another Ford dealer would t work on. So happy the service department helped get our vehicle fixed and de under an extended manufacture warranty, that another Ford dealer would t work on. So happy the service department helped get our vehicle fixed and dependable for our family More
by Junkmaikme76
Employees Worked With
Other Employees :
Roger Gordon
January 24, 2022
I made a mistake and showed up two weeks early for an appointment I had made to address a recall. Service department was very accommodating and took my car in for repair that day even though my appointm appointment I had made to address a recall. Service department was very accommodating and took my car in for repair that day even though my appointment was two weeks off!!! Appreciate the customer service !!! Thank you More
by christopher.franchi
Employees Worked With
Service dept
January 23, 2022
Everyone was great. Made the purchase easily and enjoyable. Nicole went above and beyond and Bill in finance was great. enjoyable. Nicole went above and beyond and Bill in finance was great. More
by SUSANDRISCOLL23
January 22, 2022
I am a repeat customer and worked with the same sales rep and financial manager. They continue to be friendly and accommodating. and financial manager. They continue to be friendly and accommodating. More
by BRENNANJS21
January 22, 2022
Thanks, as always, for excellence in everything. I also did a buyback on my vehicle. All went well did a buyback on my vehicle. All went well More
by PTERRIO
Employees Worked With
January 21, 2022
I have always received top quality service. Everyone is very respectful and obliging. Service department informs me of any other situations that may pertain to the upkeep of my vehicle. Very happy with th very respectful and obliging. Service department informs me of any other situations that may pertain to the upkeep of my vehicle. Very happy with the service I receive. More
by Cad2mom
Employees Worked With
January 21, 2022
My dealer Daniel kechtem is great that is why we’ ve bought the last three cars from him. I would not go anywhere else. bought the last three cars from him. I would not go anywhere else. More
by Steve carknard
January 21, 2022
Pleasant to work with, amazing customer service, happy with our purchasing experience. Highly recommend to others with our purchasing experience. Highly recommend to others More
by LORMARTHOMPSON
Employees Worked With
