Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,753 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,753 reviews
January 18, 2022
Excellent service. I was impressed by the ability to go out of the way to get me into a car I liked. They were able to hold the car for a small down payment until I was able to come in and test drive. Addi out of the way to get me into a car I liked. They were able to hold the car for a small down payment until I was able to come in and test drive. Additionally they worked with me to leave with the car same day after it was detailed and tuned up to my satisfaction. More
by NICK96RYAN
Verified CustomerEmployees Worked With
Bob Ruzzo
Helpful January 18, 2022
Great sales team and finance team, no pressure highly recommend and will refer and return in the future recommend and will refer and return in the future More
by GROUPEFFORT_US
January 18, 2022
Poor CommunicationFixed parts that didn’t need to be Poor Communication Fixed parts that didn’t need to be fixed And asked me to cover the core charge on my parts to get them back Poor Communication Fixed parts that didn’t need to be fixed And asked me to cover the core charge on my parts to get them back More
by Loganorr79
January 18, 2022
I brought my wife’s car and my daughter’s car in on the same day for service before leaving on vacation. Both vehicles were completed the same day and we received excellent service. Highly recommended same day for service before leaving on vacation. Both vehicles were completed the same day and we received excellent service. Highly recommended More
by KENWOOD821
Employees Worked With
January 18, 2022
Knowledgeable, professional and friendly staff. The service is great with both sales and service. Couldn't be happier. service is great with both sales and service. Couldn't be happier. More
by Josh G.
January 17, 2022
They are great people and they always seem to sim to help and pkesse me as a customer and pkesse me as a customer More
by BESTGRANDMA0616
Employees Worked With
January 16, 2022
Good job by Metro Ford Bod Works and on time I did not have to wait longer have to wait longer More
by Jlaliwalas
Employees Worked With
January 16, 2022
It’s so great to be able to deal with honest sales people who tell the truth!!! who tell the truth!!! More
by ALITZASHOSS
Employees Worked With
January 14, 2022
My visit was quick, to the point and I received amazing support. I received a video with detailed information on current status and future concerns. support. I received a video with detailed information on current status and future concerns. More
by Driccio1
Employees Worked With
Do not remember name
January 14, 2022
Metro Ford was a pleasure to work with. Their customer service was exceptional. I will be a returning customer. service was exceptional. I will be a returning customer. More
by dan.heaphy
