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Mike Murphy Ford Inc

Morton, IL

4.8
4,499 Reviews
On behalf of everyone at Mike Murphy Ford, I would like to thank you for visiting our web site. We are committed to serving our friends and customers via the Internet and look forward to hearing from you. We are a full service Ford dealership offering first class sales and service for our valued customers. We have been in business for 40 years at 565 West Jackson Street in the heart of Morton, Illinois. Our phone number is 309.228.9288. If you have any questions or need to reach me, you can call the dealership’s phone number or email me at mikemurphy@mikemurphyford.com. Thanks again for visiting MikeMurphyFord.com!
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565 W Jackson St

Morton, IL

61550

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Showing 4,499 reviews

September 06, 2020

We had great friendly and helpful service at Murphy Ford Sept 3. Special thanks to Pete who looked up and applied our Ford Pass points! The Mattesons More

by CHERGARMATTE66
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Sep 08, 2020 -

Mike Murphy Ford Inc responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pete and our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

September 05, 2020

Been waiting 4 days to hear back from service staff if my needed repair is covered by my extended warranty.. 2 different staff no call More

by j.bent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Sep 08, 2020 -

Mike Murphy Ford Inc responded

Hello, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. We get it….Price Sells Cars! Mike Murphy Ford

September 05, 2020

Fred is a great car salesmen that makes you feel like family and goes the extra mile to take care of his customers. This is the 5th car our family has purchased and we will return again because of Fred G More

by Sherwood8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Graham
Sep 08, 2020 -

Mike Murphy Ford Inc responded

Thanks for your feedback on your recent visit to Mike Murphy Ford Inc. I'm glad to hear that Mike and Fred were able to assist you with choosing another perfect vehicle and that you had such a positive experience again!. We hope you will continue to enjoy your new vehicle! We get it….Price Sells Cars! Mike Murphy Ford

September 04, 2020

Best car buying experience we’ve ever had! No pressure sales and fair trade in. Mike Murphy even came and introduced himself to us. Great customer service! More

by Lbischler08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Quisenberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Allison
Sep 08, 2020 -

Mike Murphy Ford Inc responded

Hello, Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

September 04, 2020

Good service. Took care of the recalled items in a very timely manner. Also, after the fact I was able to add and oil change. Great service! More

by DANIELCARROLL552
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Reece
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

September 03, 2020

The service team are helpful and return phone calls promptly and keep us inform of status. They have worked with us with timing and schedules. Brad Barker has always given us excellent service. All e More

by SAMANTHA 65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Samantha, thank you for sharing your thoughts about your experience with Mike Murphy Ford Inc. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2020

I didn’t receive any updates. I called the service department twice for updates and had to go in person twice for updates. They had my car for a total of 3 days. I did not receive a call when the car More

by sad22769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Thank you for your feedback. We apologize for the lack of communication and any inconvenience it caused you. Please don’t hesitate to reach out to us directly if you would be willing to share some more information, or if there is anything we can do to turn this around for you. Thank you for choosing Mike Murphy Ford Inc., we hope you will give us another opportunity to serve you. We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2020

We had a great experience buying our new Escape at Mike Murphy Ford. Friendly people from start to finish. Fair pricing on our trade in and on the new car. Dan did a super job thoroughly explaining all th More

by Johnsm2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McGrail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brekke
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Thank you for your very kind review, John! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2020

Will charge for tests not performed. Make sure you take photos of odometer before AND after pickup. Have filed a complaint with the Better Business Bureau and filed fraudulant billing with Discover. This d More

by dbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Urbanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Sep 03, 2020 -

Mike Murphy Ford Inc responded

Hello, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Mike Murphy Ford

Sep 03, 2020 -

dbear responded

Contact who? Have already spoke with the service manager regarding this issue and was told that the techs performed correct tests and that a refund for the hour labor would not be refunded. As the complaint states, we have taken the issue up with BBB and Discover. If you need more information, feel free to respond to our BBB complaint and Discover's inquiry.

September 01, 2020

Although I live over two hours away from Mike Murphy Ford, I was happy to make the trip after finding a Lariat Ranger with the features that fit my needs perfectly. It sure didn't hurt that the price wa More

by Gary B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Reece
Sep 01, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your wonderful review, Gary! We are thrilled that Nick had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Ford Ranger, and we thank you for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

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