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Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
780 Reviews

780 Reviews of Mike Murphy Ford Inc - Service Center

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December 27, 2023

We are very pleased with the process in getting our new car. It took several weeks to close the deal, because of our busy schedule. We got a good price for the car, and we appreciate that. Thank you, Ant More

by DENNIS.RAPP
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2023

Service guys reviewed my maintenance request, asked me if there were other services needed. They were polite and courteous! In the waiting room I was offered a beverage. And I spoke with Mr. Murphy himself! More

by rxint13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2023

I tried the service department and found the service manager rude and condescending. Mitch does NOT make your business one that I would frequent. horrible customer service. More

by angiehb78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Berglin
Dec 26, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your service experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

December 24, 2023

Brian was above and beyond helpful. He explained everything well and kept me updated as much as possible through the process. I was very appreciative of his services. More

by Cboyette2829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2023

Good service. When I am waiting for my vehicle Mike Murphy generally checks on the people in the waiting area, and even brings us fresh coffee. More

by BPOTTS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin, Kersen Cranwill
December 21, 2023

Their service is excellent, our salesman is the best, they always have a great selection at fair prices. More

by mortonman
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
December 19, 2023

I got my appointment quickly and the service was performed promptly. Everyone was friendly and courteous. More

by W.BEAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

The service department never disappoints. Also the fact that they came to the house and picked up and dropped off our vehicle alone was such a convenience, we wouldn't go anywhere else. More

by STACIE.MARIE.PLEASANTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin, Kersen Cranwill
December 01, 2023

Mike Murphy Fords service department has an excellent staff and will recommend them to anyone that needs work on their vehicle. More

by COOLEUELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

There were no issues with my service and it was actually a quick and friendly appointment More

by Colby J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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