Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Moore Buick GMC

Jacksonville, NC

Overview
Employees
Reviews
Vehicles
4.8
2,653 Reviews
Welcome to Moore Buick GMC, the most trusted name in the business! We are a full-service auto dealership with new and used cars, trucks and SUVs for sale. Located in Jacksonville, NC at 2445 North Marine Blvd, we are just minutes away from Camp Lejeune Military Base and the Marine Corp Air Station. We are also not far from Cherry Point Air Station. As you can see, we are in a heavily populated military town. Most of our staff are military veterans or are from a military family. We welcome all United States military personnel as well as Swansboro and New Bern Buick and GMC customers. If you are not sure where to find our Jacksonville, NC used and new car dealership, please view our hours and directions page for more information. Moore Buick GMC is a leading Buick and GMC dealer providing the best selection of new vehicles and a vast inventory of used cars, SUVs, and crossovers.
Contact Dealership
View Awards

2445 N Marine Blvd

Jacksonville, NC

28546

Directions

By Type

Showing 2,653 reviews

October 09, 2023

I had a oil change done last Wednesday I drove to Goldsboro and home after the oil change and my car overheated so I guess they don’t check fluids with oil change not impressed! More

by stylist4fun2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
Oct 11, 2023 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (910) 378-0190 when you have a chance. Thank you, and we look forward to hearing from you.

October 09, 2023

Got new tires on the truck and when I got home noticed all the valve stem covers were missing. Derrick told me to swing by anytime and he would put some on. More

by james.scherer70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
Oct 11, 2023 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 06, 2023

This team made buying very easy, this is the second vehicle I’ve bought from this team. They are currently looking for a third for me. More

by naimmohammed1991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Kephas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Pohlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2023

Service advisors continue to provide the most effective, excellent, efficient, informed, helpful, courteous dealership service. More

by dohert58
Recommend Dealer
Yes
Employees Worked With
Two blonde females
Report | Print
Oct 10, 2023 -

Moore Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Moore Buick GMC Truck, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2023

Always satisfied with my service at GMC. I am never kept in the dark about my vehicle and what parts need to be ordered during my services this year. More

by MISSBUTTER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota was my Advisor and I appreciate everything she has done for me. Always kept me in the loop
Report | Print
Oct 10, 2023 -

Moore Buick GMC responded

Your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2023

Have been looking for quite some time at purchasing a new Jeep Rubicon. Was very disappointed with the 2024 options and colors. Began looking at used options and Moore Jeep Buick had the exact Model I was se More

by art2di4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Pohlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Cisneros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire detail team
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Moore Buick GMC Truck, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2023

Great customer service and friendly staff. They go out of their way to help their customers. More

by Toler21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black
Report | Print
Oct 05, 2023 -

Moore Buick GMC responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2023

I HAVE BEEN USING THIS DEALER FOR 12 YEARS; SUPPLYING TIRES, DOING REQUIRED MAINTENANCE, AND MAKING ME AWARE OF POTENTIAL PROBLEMS. More

by JOHN_DAWN_HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2023

The repairs were slow due to parts, We were disappointed that we had to pay the Warranty deductible since the vehicle needed significant repair just a few weeks after the purchase. These items were missed o More

by eric@isanswers.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

We are disappointed to hear that you did not have a more positive experience with us at Moore Buick GMC Truck, INC.. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (910) 378-0190 so we can work towards a resolution.

October 03, 2023

Bad waiting area. No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w More

by lwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kephas
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gibson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Marshburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant, Anthony Rocci
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

Oct 06, 2023 -

lwilson22 responded

I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did Have an appointment). They performed as instructed I assume. However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area. Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson

1
...
54
55
56
...
266