Napleton Ford of Oak Lawn

The Employees at this particular dealership were very helpful and very knowledgeable and the wait time was not very long. helpful and very knowledgeable and the wait time was not very long. More

Easy experience to schedule my appointment. Greeted promptly and kindly. My car was done in a timely manner. Overall a great experience. Greeted promptly and kindly. My car was done in a timely manner. Overall a great experience. More

I made an appointment for service and they honor the appointment. It was real fast for an oil change. They were nice and professional. appointment. It was real fast for an oil change. They were nice and professional. More

Wish I could leave a 0. Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3 Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3)$100 deductible, not 0 as he told me. 4) Lied about getting free oil changes as long as I own the vehicle, there are none. 5) Protection plan that he sold me for $1500 does not cover scratches, he told me it did. 6)Promised me all weather floor mats. I've had the car 3 months and had to go there in person and talk to General Sales Manager Don Boros for them to be ordered (he never returned my voucemail). Finance: Andrew Munson 1) Didn't give me copies of financial paperwork. 2) Didn't give me a copy of my warranty. Service: Bill Parks 1) Very rude to customers 2) Does not call you about your vehicle, you have to call him. My car was there for 2 months waiting on a transmission. He told me: "What was I supposed to do? Call you everyday and tell you the transmission was not in?" They lie, cheat and steal from you! That should be their slogan! More

Can someone explain to me why it's been 3 months and my warranties have still not been canceled? warranties have still not been canceled? More

Hands down the worst dealership service depth ever, how do you accept appointments yet when that day comes you are told the car will sit for a week, do you accept appointments yet when that day comes you are told the car will sit for a week, More

I will never in my life come back to this dealership ! !! Nothing but scammers especially the sales man Nick. He scammed me out of a car and now won’t return any calls ! !! Nothing but scammers especially the sales man Nick. He scammed me out of a car and now won’t return any calls ! More

I made an appointment for service and told them what needed to be done. When I arrived, I was told I had to drive around the back and go to the commercial shop. The manager of that shop was straight u needed to be done. When I arrived, I was told I had to drive around the back and go to the commercial shop. The manager of that shop was straight up and told me he was booked up and I would have to come back the following week. Why did the service department in front tell me to come in when they could not do the service? The work that needed to be done was simple. I went home and adjusted the door myself. The other item I will need to bring into a different Ford dealer to retrieve the code for my keyless entry. Neither item required the commercial truck shop. I purchased all of my new vehicles at that location for over 50 years. It was Hawkinson, then Hawk. Now that it is Napleton they are a bunch of clowns. Vehicle prices are sky high and service stinks. I will never go back. More

Worst experience ever dealing with a lemon car and being ignored by the salesman try to reach a manager and still waiting for a call ignored by the salesman try to reach a manager and still waiting for a call More

Scammers! They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to remove same bumper for sensor covered by the warranty. Spoke with service director during visit. All he did was discount small amount but refused to break down the charges for labor (crazy huh!!) even after tech admitted in front of him he needed to remove the bumper. I have receipt for proof. More