New Century Honda - Service Center

Brought in my own 1qt oil. Service advisor quoted me $50, said wouldn't mix so I bought the filter & 3qt oil at nearby shop. I also bought another oil & filter (gift) for a different vehicle at home. I retur said wouldn't mix so I bought the filter & 3qt oil at nearby shop. I also bought another oil & filter (gift) for a different vehicle at home. I returned for spark plugs & oil filter change. Because I brought my own parts, $25 + $55 for oil & spark plug service, respectively. I bagged it all in one bag and told advisor on front seat. 1 hr 1/2 later, was honked at to walk 30 ft away from where I dropped off car & paid for it, keys left in ignition. I asked the rude valet, "Something wrong?" He ignored question and walked off. Why would I have to travel away from dealership to risk my car getting stolen? On the drive home, noticed their mechanics took the spark plugs out of the bag with the oil & used MY OIL (that was to be a family gift for a different vehicle). That means they ignored my instructions, bypassed the oil and then went perusing through my stuff in a different bag to find the different oil. Left me the old spark plugs in the same bag. Was told manager would call me back. Waited half an hour, called them. Then, said call tomorrow because the manager's not there. Such lack of communication, ignoring responsibility, and worst, not correctly following up on their mistakes. I've been to other Hondas before and none of them ever had such incompetence. As of now, a couple days later, still not resolved. From the signs not labeled at all (signs for "service" are NOT for service unless you have "express service", which wasn't explained) or incorrect labeling (you're supposed to drive to "parts" & "sales" for service), to the poor communication skills (if you drive forward, go through their maze of a lot to get out), and absolutely no accountability, this dealership is the worst mishandling of a vehicle I've known. More

They are very friendly and got the job done under my warranty. Recommend them to anyone with car parts and service issues. They work fast too. warranty. Recommend them to anyone with car parts and service issues. They work fast too. More

I had a great experience. Louis was very professional, answered all my questions and got me in and out very quick. 5 out of stars. answered all my questions and got me in and out very quick. 5 out of stars. More

My experience yesterday at New Century Honda was outstanding. I was there for a regular service. The service rep. was Haybert, whom I have dealt with many times. He is truly excellent, friendly a outstanding. I was there for a regular service. The service rep. was Haybert, whom I have dealt with many times. He is truly excellent, friendly and polite, and a model employee. I always request Haybert, if possible. The car service took only a little over an hour. Again, an excellent experience! More

Once again the folks at New Century Honda did a great job servicing my vehicle. They do a great job and they don’t guage! servicing my vehicle. They do a great job and they don’t guage! More

Awesome service. Louis is always great, courteous, friendly and helpful. I can’t even think of my service needs done without him. Thank you so much for your great help. friendly and helpful. I can’t even think of my service needs done without him. Thank you so much for your great help. More

Superb service! Alex greeted me upon arrival, took down the pertinent information, & then called me when the job was completed. Alex and his coworkers were extremely courteous, professional, and friendly. the pertinent information, & then called me when the job was completed. Alex and his coworkers were extremely courteous, professional, and friendly. They made the entire repair process a very easy venture. More

Louis was so kind and helpful! He got my car fixed same day. I feel confident taking my car there for service. Great customer service. day. I feel confident taking my car there for service. Great customer service. More

All in all, the service was good, quick and above the standard I am always used to getting when I come in for a service. standard I am always used to getting when I come in for a service. More

I've been to New Century Honda of Glendale twice. Both times for oil changes. I like how the service representatives treated me and how they serviced my vehicle. They were prompt and courteous and I'm ver times for oil changes. I like how the service representatives treated me and how they serviced my vehicle. They were prompt and courteous and I'm very thankful for that. I will definitely come back to New Century Honda of Glendale for future service needs. Thank you and have a great day! More