Niello Volkswagen

Great dealership and very friendly and helpful service department. All my questions were answered… and MORE. Jacob went above and beyond and I will only bring my car here for all service moving forward. department. All my questions were answered… and MORE. Jacob went above and beyond and I will only bring my car here for all service moving forward. More

Stephen was very helpful and knowledgeable on the entire process from start to finish. We are glad we bought our brand-new car from here to have this wonderful experience! process from start to finish. We are glad we bought our brand-new car from here to have this wonderful experience! More

I have had a lot of issues with dealerships in the past trying to take advantage of my time and money. I didn't feel that at all going in today. Michael was super helpful showing me a car I didn't even kno trying to take advantage of my time and money. I didn't feel that at all going in today. Michael was super helpful showing me a car I didn't even know I wanted until I saw it. Every person I worked with was so nice and they really worked to get me a price I could stomach. That's amazing because I went to the same dealership about 3 years ago and had a way worse experience. They have new staff and new manager and it shows. More

My annual maintenance visit was done in an efficient and expeditious manner. Matthew knew I was waiting on-site and was instrumental in my car being ready before the time promised. I only wish Niello VW w expeditious manner. Matthew knew I was waiting on-site and was instrumental in my car being ready before the time promised. I only wish Niello VW was still in the business of washing my car. More

Great customer service and Matt is really empathetic and understanding of my financial situation and did his best to help me. understanding of my financial situation and did his best to help me. More

Brandon's knowledge of sales and tax reciprocity with other states gave us the incentive to decide to purchase our vehicle. Thank you, Brandon. other states gave us the incentive to decide to purchase our vehicle. Thank you, Brandon. More

Ronald made my whole service experience easy and comfortable. He went out of his way to make sure I felt at home while waiting and offered to drive me somewhere locally while I waited for my car. I comfortable. He went out of his way to make sure I felt at home while waiting and offered to drive me somewhere locally while I waited for my car. I just stayed in the waiting room but it’s was nice that he offered. Ronald also gave me realistic time estimates for the work, and I was pleasantly surprised to find out the service department had finished well under the projected time. I was shown a variety of options of different services that Ronald was willing to have added to my ticket but wasn’t pressured or lied to in order to increase the price. It felt comfortable and right. Ronald and Neillo far exceeded my expectations. Thank you. More

Jake was very attentive and helpful and worked with me to get my car fixed and stay within my budget get my car fixed and stay within my budget More

Jacob's customer service was some of the best I have every received. Great appreciated working with him. every received. Great appreciated working with him. More

Travis & Brandon both were super helpful and I enjoyed working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked int working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked into it and found that it is actually on all of the white Tiguan's. They advised that the color match wouldn't be covered under warranty because it seemed to be "stock" for the line. They advise I reach out to VW of America and see what they can do. I am not trying to be difficult but for someone who has owned 5 other VW vehicles, this is a first! I'd love for it to match so I'll try to reach out to VW and see if they can approve the adjustment. Shoutout to Travis for the help! More