Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,195 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
Contact Dealership
View Awards

2701 Arden Way

Sacramento, CA

95825

Directions

By Type

Showing 1,195 reviews

May 02, 2024

Spend a few thousand dollar's, wasn't satisfied with with the work. I'll take my car to another shop from now on. More

by JOHN.DONNELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Wanner
Report | Print
May 02, 2024 -

Niello Volkswagen responded

John, thank you for taking my call this morning and discussing your experience with me. I understand the frustration you’ve been experiencing with your vehicle and the cost of repair and for that, I apologize. In addition to the goodwill inspection we performed, we are available to help in the future should you decide to move forward with our maintenance recommendations. Thank you again for your time today. Scott Russo, General Manager.

May 02, 2024

She was very competent and knew what she was doing-kept me in the loop about everything being done-notified me promptly about progress, More

by MSBPRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
May 02, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 02, 2024

Service performed as expected, the service advisor Jason was very courteous, free transportation via Lyft was provided. More

by gbauer001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
May 02, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 01, 2024

Daijah is awesome! Very professional and courteous. My first encounter with this location was not a good one after working with Daijah I’ve decided to give them another More

by letanyaallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jblack, Daijah Marsh-Macias
Report | Print
May 01, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. Daijah and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 01, 2024

Everyone at this dealership is fabulous. The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone More

by cute1incali00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer and Pleajur
Report | Print
May 02, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 30, 2024

Matt was wonderful he went beyond the call of duty. Very kind and very very helpful More

by COUNTRYGIRL1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Niello Volkswagen responded

We are very happy to hear that Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 29, 2024

Easy to schedule appointments. In and out service. Great customer service. Would recommend to friends and family. More

by dukeohs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 29, 2024

Always great customer service from Matthew. Third time he’s helped me and he always makes the entire process smooth. More

by matthew.howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Matthew, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 28, 2024

My service advisor was very helpful and informative, answering all of my questions in detail More

by jhoneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 28, 2024

Niello VW runs a tight ship and we love you guys Great products too always More

by eafrenkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Gaynor, Claire Thomas
Report | Print
Apr 29, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
...
66
67
68
...
120