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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,221 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,221 reviews

April 06, 2024

Daijah did not follow through on appointment rescheduling and vehicle was left dirty inside when repairs were complete. Also, the car is constantly being diagnosed with major expensive repairs, but when I qu More

by justjared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daijah Marsh-Macias
Report | Print
Apr 11, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 05, 2024

Wonderful service, Jose was very informative and took his time with us as we looked at the ID.4. More

by FARRELL850
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Felts
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Apr 06, 2024 -

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Jose, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com (916) 359-9927

April 04, 2024

Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks More

by LetsPrayAllDay521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor, Claire Thomas
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Apr 05, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

They were very efficient in getting my car serviced. Completed in a small amount of time. More

by TOPDOWN245
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Apr 04, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

Jacob was so great to work with and really took time to explain and listen More

by AMIALLISON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Apr 05, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. Jacob and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

Staff is always very courteous and knowledgeable and able to give clear explanations of what the service entails More

by jhoneal
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
Report | Print
Apr 04, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 03, 2024

As with previous service visits, Matt was very friendly and professional. The service was done quickly and completely and at a reasonable price. Thanks again, Matt! More

by LOWRYSFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 02, 2024

No one pushed me. It was important for me. Thats why I give you 5 starts guys. More

by IGORZOLOTAROV1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tevin
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Apr 02, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com (916) 359-9927

March 31, 2024

Don’t remember dealing with Michael Ellis. We dealt with Mr Jamal, Pleajur and Alex H. Mr Jamal provides excellent service. More

by JEMP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal
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Apr 01, 2024 -

Niello Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Jamal, Alex, and our team had the opportunity to provide you with great service. We thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com (916) 359-9927

March 31, 2024

Our representative Trent was amazing! He was so informative and we felt comfortable dealing with him More

by SUPPALESQ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent, Brandon Balassi
Report | Print
Apr 01, 2024 -

Niello Volkswagen responded

It's great to hear that Trent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com (916) 359-9927

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