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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,187 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,187 reviews

January 28, 2024

I would have liked a lot more communication. I don’t like the fact that I had to call to find the status of my car. I was told it would be back the same day which it was but I had to push to ens More

by RADGMA1Gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 28, 2024

Excellent service. Prompt and responsive by text when my car was being serviced. Lyft provided complimentary. Very good experience! More

by juniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor, Claire Thomas
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Jan 29, 2024 -

Niello Volkswagen responded

Thank you, Juniper, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 27, 2024

As always Niello is taken care of my vehicle needs. Will always recommend them for an VW driver More

by PETERM23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Niello Volkswagen responded

Thank you, Peter, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 27, 2024

Roger was very helpful, thorough and patient. Always have a great time when I take my car in! More

by MARISSA_AUTREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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Jan 29, 2024 -

Niello Volkswagen responded

Thanks, Marissa, for sharing about your experience with Roger here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 27, 2024

Stephen and Alex from finance were both awesome. This was my second time working with both of them and they made it easy More

by MADELINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Niello Volkswagen responded

Madeline, we are so glad that Stephen and Alex had the opportunity to work with you, and that they could make this a top-notch experience. We look forward to continuing to serve you in the future! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 27, 2024

Glad I stopped by niello to check out the peak atlas! Walked out with my dream car! More

by JEBS86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
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Jan 29, 2024 -

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new Atlas! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 27, 2024

They Helped me out so much with my old car to my brand new car great experience More

by KELSEYHARRIS1218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
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Jan 29, 2024 -

Niello Volkswagen responded

Thank you so much, Kelsey, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new vehicle! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 26, 2024

Brent and Brandon were amazing. They literally saved me as I had to get to a critical meeting and they worked with me on navigating the timing. I know I was rushed and probably so More

by Tess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2024 -

Niello Volkswagen responded

Tess, we are very happy to hear that Brent and Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 25, 2024

Always a pleasant experience. Friendly and knowledgeable service department! Great communication and am always satisfied when I leave! More

by MRSSALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Jan 25, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 25, 2024

I was amazingly satisfied with the car service that Roger exemplified. He’s an asset to your dealer. Thank you! More

by Eloisa Piano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Jan 27, 2024 -

Niello Volkswagen responded

Thank you, Eloisa, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Roger and our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

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