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Niello Volkswagen - Service Center

Sacramento, CA

4.8
425 Reviews

425 Reviews of Niello Volkswagen - Service Center

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July 27, 2023

Appreciative. I find this dealership to be very personable, professional and knowledgeable. I am grateful. More

by RENATA.PETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Havard
July 26, 2023

Travis is very efficient and communicative. I highly recommend him and the team at Niello VW More

by JSORIANO310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Ron is very professional, provides exceptional service, and my car is running perfectly! Extremely happy with Niello! More

by Meredith Parkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Russo
July 26, 2023

Good job finishing service in timeframe discussed and communicating updates. Able to get started on time helped too. More

by BOILEAUCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Always such a great experience here! High quality, respectful, fast, friendly service. Would recommend this dealership to anyone! More

by VU.ELLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volkswagen responded

Thank you for the 5-star rating! Your support means so much. We appreciate your business and are here for you anytime.

July 23, 2023

I had a great experience at VW Niello thanks to Travis, who went above and beyond to be helpful and friendly. Additionally, the center provided a complimentary ride service to transport me back and forth. More

by Vahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volkswagen responded

We appreciate you taking the time to share your 5-star service visit with us, Vahid! We'll be sure to let Travis know how much you appreciated his assistance throughout your service. See you next time!

July 23, 2023

Ronald was great. Friendly, knowledgeable, attentive and responsive. I would definitely recommend Niello Service Department to anyone in the Sacramento area! More

by marcoantonio1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volkswagen responded

We're glad to hear that you had a pleasant experience at our service center working with Ronald! Your recommendation and kind words are much appreciated. Please let us know if we can help with anything else!

July 22, 2023

Neillo family always takes care of me. I appreciate you all. Of course Brent went above and beyond. Thank you so much. More

by jfskater2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volkswagen responded

This is what we love to hear! Thank you for taking the time to shout out Brent's great work. We are so lucky to have him on our team and will make sure he sees your review. See you next time!

July 17, 2023

The service was fast. Travis caring and knowledgeable. I didn't have any unpleasant surprises. Thank You! More

by mlbrown1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volkswagen responded

We appreciate the 5-star rating! It was a pleasure serving you. See you next time!

July 16, 2023

Gosh, I hate to be required to make comments. Therefore, I went back and lowered the dealership to 4 stars......................Sure hope that's the 15 words you need so desperately. More

by rmjbad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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