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Nissan of Cool Springs
Franklin, TN
2,139 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro.
Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs.
We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 2,139 reviews
August 04, 2026
Terrific customer service, especially provided by Preston when I picked up my car from the service center. Love the text updates! when I picked up my car from the service center. Love the text updates! More
by TWM
Employees Worked With
Other Employees :
Preston (last name unknown) & Jeremy Luvert
August 03, 2026
Vehicle was at the dealership a total of four times. The vehicle broke down for the same issue each time leaving my wife and kids stranded. I was told by my service advisor John Richardson and Nicholas The vehicle broke down for the same issue each time leaving my wife and kids stranded. I was told by my service advisor John Richardson and Nicholas Brown that we need to drive the vehicle more and to hook it up to a charger. Each time Nissan replaced the battery and sent us on our way. I let the service department know about other electrical issues we were having that they didn’t address. The vehicle back right headrest screen permanently stayed on and would blink. This issue was never addressed or fixed. My wife would be driving down the road and the front main screen would completely go black. This issue was never addressed or fixed. Nissan refused to fix or address our issue. There is a current class action lawsuit open on Nissan Armadas where there is a battery drain issue going on. After leaving my wife and kids stranded the fourth time we had the vehicle towed back again where they once again only replaced the battery. The last time the vehicle was at the dealership I was told by John Richardson that I would be receiving a phone call three days later on an update. He did not call and give me an update until 10 days later.. Nissan refused to issue a buyback or help us permanently fix our issue. This was a serious liability for my family that Nissan and John Richardson refused to address. This left a very bad taste in our mouth and we will not be doing business with Nissan moving forward. More
by Areese290
July 31, 2026
Easy in and out purchase experience with high quality people. I would highly recommend Nissan Cool Springs. people. I would highly recommend Nissan Cool Springs. More
by gdttommy
Employees Worked With
July 31, 2026
Mitch and all were very knowledgeable, helpful, professional and very nice to work with. It was a very positive experience. professional and very nice to work with. It was a very positive experience. More
by sherihbaby66
July 30, 2026
Very nice people! Great service. Easily understood our needs. Would recommend to others. Thanks, Raul. Great service. Easily understood our needs. Would recommend to others. Thanks, Raul. More
by lmt0109
July 24, 2026
Everyone was so professional. It actually made buying a new car not like getting a root canal. It actually made buying a new car not like getting a root canal. More
by davidgpolk6
July 24, 2026
Friendly, creative, dependable. I brought in my dog, so a lot of people stopped. Such friendly staff. I brought in my dog, so a lot of people stopped. Such friendly staff. More
by LH
July 24, 2026
Great experience! The team, especially Wyatt and Mack, were excellent with communication, answered my questions, and made getting my car serviced an easy and seamless The team, especially Wyatt and Mack, were excellent with communication, answered my questions, and made getting my car serviced an easy and seamless process. More
by kjp1232
Employees Worked With
Mack and Wyatt
July 01, 2026
Do Not Buy a Car from Cool Springs Nissan! Do Not! This dealership takes all the fun out of purchasing a car by not listening to its customers’ issues! The Frustration Level has peaked! The s Do Not! This dealership takes all the fun out of purchasing a car by not listening to its customers’ issues! The Frustration Level has peaked! The salesman, Rog, assured my son and I that all the buttons that did not work would be taken care of by the service department, especially since he purchased the warranty. But “as is” might not include a window repair. So we contacted Willie, the Manager, who met us at the dealership at 9:00 one Saturday morning. He stated that he would contact the General Manager about the driver’s window not operating, which is a safety issue, but for two weeks, he has not returned our calls or messages. Similarly, the air was not cooling properly after the first 30 minutes of driving the vehicle off the lot. So after less than 3 weeks, the car simply would not start! It’s sitting in the driveway…DEAD! Furthermore, the hood latch does not always function properly, so that along with the moonroof only opening 3 inches at a time, and the back gate not working with the button, the experience is maddening, to say the least! Finally, please just communicate honestly with your customers in the future! More
by deliahgerson
Employees Worked With
Other Employees :
Preston in the Service Department. He was a new employee.
January 03, 2026
We had a very disappointing experience at Nissan of Cool Springs. We worked with Bishoy for two days trying to purchase a used vehicle, only to have the process made unnecessarily difficult and unprofession Springs. We worked with Bishoy for two days trying to purchase a used vehicle, only to have the process made unnecessarily difficult and unprofessional. Communication was poor, and despite being told we were working toward securing the car, it became clear they were working another deal at the same time without being upfront. This resulted in a lot of wasted time for us and our kids, sitting and waiting while nothing moved forward. We found out the vehicle was sold just one hour after we left, which made it obvious the car was never truly being held for us. If they had been honest about that from the start, we could have avoided a lot of frustration. Overall, the lack of transparency and respect for our time made this a very negative experience. We would not recommend this dealership based on how this situation was handled. More
by BR
Employees Worked With
