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Nissan of Cool Springs
Franklin, TN
2,206 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro.
Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs.
We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 2,206 reviews
October 07, 2026
We purchased the Altima at Cool Springs and have gotten it serviced exclusively with the dealership. We are satisfied customers.😊 it serviced exclusively with the dealership. We are satisfied customers.😊 More
by Nissan Loyalists
Employees Worked With
October 05, 2026
I was very pleased to meet Jeremy this trip. He listened to my concerns that were previously unaddressed and he followed through. There was indeed a problem that was found. He was great! Conside He listened to my concerns that were previously unaddressed and he followed through. There was indeed a problem that was found. He was great! Considerate, polite, efficient. Car under warranty so the rental was indeed a perk that mattered. I hope to find him there again. He is a keeper! More
by Connienash45
October 04, 2026
Service lane members are great and the technicians perform exceptionally on my vehicle. They inspect your vehicle and send you updates to your phone which I think is awesome. perform exceptionally on my vehicle. They inspect your vehicle and send you updates to your phone which I think is awesome. More
by RNUNEZ
Employees Worked With
Brandon
October 03, 2026
Tom Woods and the team at Nissan Cool Springs were great. Excellent service and would definitely recommend Excellent service and would definitely recommend More
by emailjsvn
October 03, 2026
The service rep Preston was outstanding! Awesome service! Also, the car rental lady was awesome as well Awesome service! Also, the car rental lady was awesome as well More
by mikekakassy
Employees Worked With
October 03, 2026
I routinely use Nissan of Cool Springs regularly. I find the service technicians and mechanics dependable and quality reliable. I feel like they keep good records of my service and provide best care I find the service technicians and mechanics dependable and quality reliable. I feel like they keep good records of my service and provide best care for my Rogue’s performance. Although their service may be more costly, the value of customer care, location, and ease of scheduling service is worth it. More
by Linnie_v
Employees Worked With
October 03, 2026
I had a great experience purchasing my Armada from Nissan of Cool Springs. Jack in sales was extremely helpful, professional, and easy to work with throughout the entire process. Benjamin, the Sales Manager, of Cool Springs. Jack in sales was extremely helpful, professional, and easy to work with throughout the entire process. Benjamin, the Sales Manager, was also great to deal with and made sure everything went smoothly. Both of them were straightforward, respectful, and never made me feel pressured. I really appreciate their professionalism and would definitely recommend Jack, Benjamin, and Nissan of Cool Springs to anyone looking for a Nissan. More
by sagar mittal
October 02, 2026
They are fantastic. They go out of their way to deliver great service and make sure their customers leave happy! They go out of their way to deliver great service and make sure their customers leave happy! More
by charekleinhans
October 02, 2026
My dealer Mikel was an absolute dream! He made the entire deal so smooth and simple. I couldn't ask for a better experience. He made the entire deal so smooth and simple. I couldn't ask for a better experience. More
by mphelps12334
Employees Worked With
September 30, 2026
I had a very disappointing experience with Nissan of Cool Springs and their service department. I went in for what should have been a routine oil change. After inspecting the vehicle, I was told that the Springs and their service department. I went in for what should have been a routine oil change. After inspecting the vehicle, I was told that the previous technician had tightened the oil drain plug too much, and because of that, the oil pan needed to be replaced. I was told this would be covered under warranty, so I would not have to pay anything. It took approximately 2–2.5 hours to get my vehicle back. Before this service, my vehicle had no starting or electrical issues whatsoever. However, immediately after the service, I noticed that the vehicle was having difficulty starting. The next day, the vehicle would not start at all. I had to jump-start it and then take it back to the dealership. At that point, I was told that my battery was bad. This was very confusing because just one day earlier, the dealership’s own inspection/report indicated that the battery was in good condition. I asked how a battery that was reported as good one day could suddenly become bad immediately after the service. I then spoke with the service manager, and his explanation was that my vehicle has only about 21,000 miles after three years, so I don’t drive it enough and that is why the battery went bad. He asked how far my office is from my home and pointed out that I only drive about 10–15 miles each way. He suggested that this short-distance driving was the reason the battery failed. That explanation was frustrating and did not make sense to me, especially given the timing of the problem. My vehicle had no starting issues before the service, the battery was reported as good immediately before/around the service, and the starting problem appeared immediately afterward. I understand that batteries can fail and that driving habits can affect battery life. However, I expected the dealership to take the timing of the issue seriously and investigate whether anything related to the service could have contributed to the problem, rather than simply blaming my driving habits. Overall, the experience left me very disappointed. I brought my vehicle in for a routine oil change and left with a vehicle that was having a starting problem that it did not have before the service. I expected better communication, investigation, and customer service from a Nissan dealership. More
by Sagar
Employees Worked With
