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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,346 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,346 reviews

September 28, 2024

I came in into Honda looking to diagnose my 33,000 vehicle and the tech could not find anything wrong with it and my vehicle keeps on making the weird noise it originally made. I'm really worried abou More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thanh Sabatier
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Claudia, and thank you for your feedback. We'd like to speak with you further so that we can learn more about your vehicle and your experience at our service department. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

Service was great. In and out with minimum wait tiime. Staff friendly, knowledgeable and helpful. More

by techdvvaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear you had a great experience! Let us know if we can help you in the future.

September 28, 2024

The person at finance side who handled final contract and car transaction isn’t professional, poor service, constant texting on his phone, didn’t explain what we are signing, simple a paper shuffler. More

by purchase18008
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned by your feedback and would like to learn more about your experience with us. Please get in touch so that we can provide you with 5-star service next time! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

I had to wait three hours for my car and they told me that it will only be two hours More

by Mscavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to us so that we can learn more about your experience with us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

Thank you Susanna Yim for the excellent and quick service. Very smooth and experience and was very helpful throughout. Even went above and beyond to teach me the new safety features and personal sett More

by Alex
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your positive feedback is much appreciated! We look forward to seeing you again soon.

September 28, 2024

Great and easy experience highly recommend. Go see Albert for a good deal .have gotten 2 cars from him already More

by eddiernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Pielea ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent review! We’re here for you whenever you need us again.

September 28, 2024

Outstanding service! The staff was attentive and helpful, making my experience exceptional. I will definitely recommend to my friends. More

by greygtm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your fantastic review! We’re always happy to assist you, so feel free to visit again.

September 28, 2024

Major work done in quick time. Affordable oil services and reasonable prices for reliable work. More

by mrrbenitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero Tech
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the 5-star feedback! Please don’t hesitate to visit us again soon.

September 28, 2024

Wonderful and accurate service. ..the employee very friendly and over all I'm very satisfied More

by Lwilliams1972.Lw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful review! We hope to see you again at our dealership.

September 28, 2024

I have bought 3 cars from Norm Reeves Honda I always have great service and Great customer service In and out service More

by fabiangar52661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service employees are always kind and helpful
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review! We’re here whenever you need us, and we look forward to serving you again.

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