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North End Mazda - Service Center

Lunenburg, MA

4.7
143 Lifetime Reviews Review Dealership

143 Reviews of North End Mazda - Service Center

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July 02, 2010

"I brought my car in for its 15K mile service. Roger..."

- mdhebie

I brought my car in for its 15K mile service. Roger explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promised. This is my car's second time going in for service at Mazda and I would recommend it to anyone. Only recommendation would be a discounted price for oil changes if you bought the car from North End but that is in no way related to the service received during this visit.

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Recommend Dealer
Yes
Employees Worked With
Roger Hanks
July 02, 2010

"Had a problem with the rotors on my CX-7. I called North..."

- bryantb12

Had a problem with the rotors on my CX-7. I called North End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I was told that the job would take approx 2 hrs and they offered me a loaner in the meantime so I did not have to wait around... great customer service! Within the communicated timeframe the work on my car was completed. Roger went over the work in detail with me to ensure I was satisfied. From other service stations I have been to in the past, these guys go above and beyond in customer satisfaction. I will definitely be back at North End Mazda for future service needs.

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Recommend Dealer
Yes
Employees Worked With
Roger Hanks
July 02, 2010

"Having work done at North End is always great. Today..."

- Grava

Having work done at North End is always great. Today Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring my car to them for service even if it weren't a Mazda.

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Recommend Dealer
Yes
Employees Worked With
Roger
July 02, 2010

"I had the best experience I have ever had when dealing..."

- OnlyDuckKIng

I had the best experience I have ever had when dealing with, well, a dealership! Roger was not only frendly and tried to get everything done smoothly and effeciently as possible (which he did a fantastic job of!), but he made my engine repair process an experience I will not forget. Not only did he explain everything that was happening in laymans tearms, but he had his best tech on the job from day one and was giving me updates on the progress everyother day until the job was done. I would recommend this dealership to anyone who needs service done to their Mazda and I will continue to be a loyal Mazda fan because of this. Thank you Roger! - Chad LeBlanc

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Recommend Dealer
Yes
Employees Worked With
Roger E. Hanks
June 29, 2010

"My local dealer is 4 miles from my home. After a..."

- Tarainkeene

My local dealer is 4 miles from my home. After a runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about a warranty issue. My local dealer told me I needed a new PCM for an 05 Mazda 6. told me there was no way it was covered under warranty, Quote part/labor was almost $800.00 Long story short ROGER and his entire team far exceeded my expectations!!!! I spent the next 3 Saturdays driving to Mass. over an hr each way. I was told by other dealer I needed PCM- Roger got it covered under warranty.- Saving me close to $800.00 Turns out that part was not even the issue. I will continue to drive to Mass. for any and all service, when it comes time for new car, it will be purchased from NORTHEND MAZDA.

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Recommend Dealer
Yes
Employees Worked With
Roger Hanks
June 09, 2010

"Most recent visit was for a service appointment. Normal..."

- tsears

Most recent visit was for a service appointment. Normal scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. Roger always asks if I have any other questions or concerns ahead of time and ensures they are addressed. They set realistic expectations. North End Mazda is the complete opposite of the typical "dealership" stereotype. They work hard to make ensure the customer is happy, and I always leave feeling like I got a fair deal. Most importantly I feel that they're always honest, there have been no surprises. From the day I bought my car to every follow-up appointment it's nothing short of an excellent experience. I don't hesitate to recommend them, and will definitely buy my next car from them.

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Recommend Dealer
Yes
Employees Worked With
Roger
June 08, 2010

"The service team at North End Mazda did a great job. I..."

- rlsonn

The service team at North End Mazda did a great job. I called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car for the day, and was on my way in 10 minutes. When I returned to pick up my car, everything was completed, plus an additional service for free. Again I was in and out in minutes. No one likes to have to bring their car in for service but I wanted to say that this group made the experience a positive one!

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Recommend Dealer
Yes
Employees Worked With
Roger and Service staff
June 05, 2010

"North End Mazda service department is by far the best..."

- Luzithy05

North End Mazda service department is by far the best service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. Just remembering me and asking me how's my family is great. When I bring in my 2009 Mazda 6 Grand Touring for routine service I am in and out quickly. If not Roger sees that I have a clean loaner car that is the same or better than my car. I live 45 mins from North End and have two Mazda dealerships near my house but make the drive to North End because Roger and the crew are awesome.

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Recommend Dealer
Yes
Employees Worked With
Roger Hanks
June 01, 2010

"Roger was very accomodating giving me a loaner for the..."

- hlaurette

Roger was very accomodating giving me a loaner for the time my car was being serviced. Everyone in there was very friendly and helpful. Roger helped me detail my car also which was absolutely great! They were also very nice to my 2 boys by giving them money for snacks. Will go back for sure.

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Recommend Dealer
Yes
Employees Worked With
Roger
May 25, 2010

"I had purchased a 2003 mazda 6 for my son back in Oct...."

- chiefbaps

I had purchased a 2003 mazda 6 for my son back in Oct. 2009. I have had several mazdas before and presently own a 2009 Mazda 6 Grand Touring which I love. My son's car was purchased at a small used dealership in Leominster Ma. When my son took the car to be inspected several diognostic problems showed up and we took the car back to the dealership in Leominster. Finally the car ended up at North End Mazda for reprogramming. We got the car back and the engine light went right back on. Our dealer had it towed to North End Mazda again. They tried flushing the engine several times, but suggested the engine needed to be replaced, it was full of sludge. I live in southeastern Mass. about 2 hours away so I had to rely on phone conversations in dealing with this problem. I started talking with Roger and John on a regular basis because at this point I had lost all confidence in the dealer and he had become very difficult to deal with. Roger and John were more than helpful. They explained everything that was going on with the car in a very clear and honest way. It really wasn't their problem; they ended up involved in a very roundabout way, but they couldn't have been more obliging. After 6 months and an engine replacement the car is still not running and has never been inspected. Thanks to a letter from John to the Lemon Law Arbitration board on my behalf we will finally be receiving our money back. It has been a very long haul!! I want to make sure that John and Roger are recognized for their outstanding service. I could not have won without them!!! Sincerely, Sasha Buck

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Recommend Dealer
Yes
Employees Worked With
roger and john in service
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