North End Mazda - Service Center

Been coming here for years for service on my older mazda. Everyone is always so helpful and kind! The service department always takes the time to explain things to me and even help me when I have cost concer Everyone is always so helpful and kind! The service department always takes the time to explain things to me and even help me when I have cost concerns. This is my first time buying a car from them but the sales and finance department, especially Nick and Mike, have been AMAZING! I needed to get in to a new car quickly and had some credit concerns but they kept me calm and not only got me in to a new car but gave me lots of options and helped guide me through the stress of it all! I'll be a loyal North End customer as long as I am in the area, that's for sure! More

The service at Mazda is the best! I always feel confident that whatever is done, is done professionally. The people working there are friendly and very knowledgeable. I always feel confident that whatever is done, is done professionally. The people working there are friendly and very knowledgeable. More

I don't fully trust that the suggested repair is something that is necessary at the time. I would appreciate a more nuanced suggestion that can take into account if this service is something that ne something that is necessary at the time. I would appreciate a more nuanced suggestion that can take into account if this service is something that needs to be done immediately, or if it's something that will need to be done in an upcoming service. I brought my car in for an oil change and a rear brake and rotor job was recommended at the time because of "worn." When I asked for more information, I found out that the rear brakes were still in the safe range. More

Never will I have service performed here again; let alone purchase another vehicle; which happened to be my third. Your upsell on the supposed problems with my car disguised as a "Mazda" compulsory safety i purchase another vehicle; which happened to be my third. Your upsell on the supposed problems with my car disguised as a "Mazda" compulsory safety inspection is xx! It was clear that the Tech did not even attempt to adjust my rear wheel alignment settings because of the stated (cosmetic) corrosion on the bolt heads. I was able to adjust both rear bolts when I returned home and then brought it to another auto service facility for a "Full" four-wheel alignment that brought all the parameters within spec. No doubt, a total wasted cost of an alignment service at your shop. Let's see if this review gets posted on your site! More

Great customer service. Collette is the best! Need better prices on all services. Thank you Collette is the best! Need better prices on all services. Thank you More

Knowledgeable helpful people in charge. Much improvement from before. They went out of there way to help me! Much improvement from before. They went out of there way to help me! More

Always A+ service when I need maintenance on my vehicle. I'm happy to have purchased my car from North End and keep bringing it back for service when necessary. I'm happy to have purchased my car from North End and keep bringing it back for service when necessary. More

Always very helpful and efficient. Scheduling service is fast and easy. Been coming here since I bought my Mazda in 2010. Scheduling service is fast and easy. Been coming here since I bought my Mazda in 2010. More

Great service from scheduling to wait time Clean wait area Friendly staff Very professional Including the Subaru staff where I actually waited for the service on my Mazda area Friendly staff Very professional Including the Subaru staff where I actually waited for the service on my Mazda More

I always had a pretty good experience with technical department of your dealership. That's why I drive a long way from Maynard to Lunenburg. department of your dealership. That's why I drive a long way from Maynard to Lunenburg. More