North Park Toyota of San Antonio

I have had a long history as a customer at NPT. I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I s I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I sold them a 2016 Lexus NX that I had originally purchased from them a few years ago. The problems arose out of the fact that they would simply not honor any of their statements to me. I was assured that I would be paid the equity I had in the vehicle within 30 days of the deal being signed. The delay in up to 30 days was that they would not pay me my equity until the lien holder SSFCU had transmitted to them the title. I didn't think much of this until 3 weeks + and I start calling. Every single person that I spoke to assures me that it would be handled soon and that my equity check would be hand delivered from the dealership because of the delay. They stated over and over that they were waiting for the title. I found out that the title had been released from the state title agency on the 8th of March. 10 days after the sale was signed. In further calls to the dealership I was assured that the title had not been delivered and that they would call me the day it was received so I would have an idea of when I would receive my payment. I called yesterday, 27 March, to inquire about the status. The multiple people who had given me their direct cell numbers and extensions routinely did not answer the phone or return messages. When I finally worked my way through 4-5 transfers to speak someone who knew what was going on, I was told that the specific individual was unavailable and that I would need to call back later in the day. I called the dealership and repeated this process 4 times before a very annoyed staff member told that there was no way to help because the people I needed to talk with had left for the day. Sending that I needed to escalate this matter to a manager with integrity and a sense of customer service I asked to speak to the general manager, who I had been informed was still in the office. This resulted in me being transferred to a few other people before speaking with the manager of new car sales. I expressed that since he was not in a department that oversaw this type of transaction, I was doubtful as to his ability to help me. He assured me that he could and would deal with it and to signal his commitment he would text me his personal cell number when we hung up so I could speak to him directly in the future and that he would personally call me first thing this morning with a status update and leave a message if I was unavailable. He did not text his number. He did call this morning and failed to leave a message. (Note this is because a recording explaining how they screwed up would reflect poorly upon him and the dealership, as it should) When I called back today and went through several transfers to get to "the one person" dedicated to helping me, he stated that the title had been received this morning and my check would be cut this week. It felt incredible, my title had just arrived this morning? Then he admitted that the dealership "might have" been in possession of the title for several days, but that everything should be good since he followed up with me. I merely pointed out that he had not followed up with me. I had pursued this relentlessly. He had, in fact, not texted me his number as stated nor did he leave a message as promised. Multiple staff members at this dealership promised to notify me when the title came in, and none did so. Despite the fact that they had received the title on 17 March according to state title and USPS records. Now the dealership is saying that they cannot send a runner out to deliver the check to my home as promised four different times. They claim they will send the check fedex overnight, but I have yet to receive a tracking number. This dealership does not have integrity or respect the customers who do business with them. I would suggest not doing business with them More

Long wait by lobby to pick up my keys 30 minutes 8am to 11am. Too much chating. 11am. Too much chating. More

I went to buy my 2nd vehicle and they robbed me blind! My fault for trusting them. Never again in my life My fault for trusting them. Never again in my life More

BEST DEALER AND SALES! My car was totaled in an accident on March 11th and we needed to act fast to get a new vehicle for me. So once it was determined a total loss I neede My car was totaled in an accident on March 11th and we needed to act fast to get a new vehicle for me. So once it was determined a total loss I needed to decide what type of car I would want. My sister in law has a 2022 Nissan Camry and I thought it was a gorgeous sports car sedan. So instead of going back to Nissan, we decided to go to North Park Toyota. When I pulled up I was so anxious and still processing the fact of everything we endured last week. Well we got out and I had the pleasure to meet Fabiola, who became our sales person. She super professional and has an awesome sense of humor which was a breath of fresh air to me. She got us approved so smoothly and made sure we were taken care of. She got me exactly what I wanted and my car was delivered to the lot that day. I have never seen a sales person go above and beyond like her to take care of her customers like she would her own family and her vehicle. She may be our sales person but we have gained an amazing friendship in the process too. If you are looking for a Toyota or any brand of new, or certified pre-owned vehicles go see Fabiola because she is will not only give you top notch service but she will make you feel like family. I now own a 2023 Camry SE with all the bells and whistles that I truly love with a ton of packages and features to allow us to feel safe and secure. We are truly blessed and will be back to see her for my husband's new truck which will be a GMC or Chevrolet once we are ready. Mention my name because I can vouch for Fabiola's superior customer service and quality of service. She is the best!!! Thank you Fabiola and North Park Toyota for changing my life for the better. More

Great respectful workers! Greet you with a smile and honest, good communication. Will only do business at this Toyota dealership!! Greet you with a smile and honest, good communication. Will only do business at this Toyota dealership!! More

Jimmy SOLIS had been extremely helpful trying to get me what I’m looking for in a Toyota what I’m looking for in a Toyota More

Let me begin by saying how Thankful we are for the Men and Women who pass through those doors everyday at the dealership. The staff in each department are Friendly and Helpful. Craig Johnson to the Manage and Women who pass through those doors everyday at the dealership. The staff in each department are Friendly and Helpful. Craig Johnson to the Managers and Finance. The decision to go ahead and buy a new vehicle is to say how satisfied we were leasing a vehicle. It was just so easy not to say no when we turned in our lease and the offer came back incredibly good. We are so happy with our decision and the dealership made sure of that. Thank you for being so patient and understanding of our needs. Much appreciated. More

Worst service. Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to ask for an ETA. Management attempts to justify their issues, never offered an apology. Then says he’ll wash my car- when I specifically asked for this after an oil change and it wasn’t done. Don’t waste your time, they need better training. More

Kyle was super nice! Super helpful . I’ve been coming here for years and everyone is is great but Kyle was excellent! Super helpful . I’ve been coming here for years and everyone is is great but Kyle was excellent! More

Arrived early for an 8 am appointment. No car in the bay but my car. I’m there to replace a battery under warranty. 2 1/2 hrs later, I’m out $136 and have to find my car in the parking lot No car in the bay but my car. I’m there to replace a battery under warranty. 2 1/2 hrs later, I’m out $136 and have to find my car in the parking lot! No courtesy of setting the clock on my car, no air in my tire with the tire gauge light on. However, I was asked to spend extra on replacing my battery cables! Absolutely inexcusable!! As a 62 year old woman, I travelled 23 miles one way for this type of service! Never again. I’ve purchased 2 vehicles from North Park and it will be my last. More