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North Penn VW

Colmar, PA

4.8
3,564 Reviews
Being the largest Volkswagen dealership in Pennsylvania allows us to be your Philadelphia Volkswagen, Reading Volkswagen, and Allentown Volkswagen dealer. We have been family owned for 45 years and our award-winning sales, parts and service department is ready to help you with all of your new and used vehicle and parts and service and auto collision repair center needs in the greater Philadelphia area. We invite Philadelphia and New Jersey Volkswagen buyers to come test drive a Volkswagen Jetta, Passat, CC, Golf, Eos, GTI, Beetle, Beetle Convertible,Tiguan or Touareg models near Langhorne,Doylestown,Pottstown, Reading, Norristown, and Philadelphia today. For Volkswagen dealers in Philadelphia, you'll find that North Penn Volkswagen is an easy drive for Reading, Allentown, and nearby Pennsylvania Volkswagen buyers. Here at North Penn, we devote ourselves to helping and serving our customers and we'll make sure you get 'the right experience, the right choice.' It is our honor to have you come in and drive the car of your dreams home. View vehicle specials and service coupons and feel free to contact our greater Philly Volkswagen dealership with any questions you might have. If you're looking for a Volkswagen Touareg, Tiguan, or Golf, Jetta, Passat in Philadelphia, Reading, Trenton, Norristown or Allentown, view our selection of new and certified pre-owned cars, wagons, vans, and SUVs.
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165 Bethlehem Pike

Colmar, PA

18915

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Showing 3,564 reviews

June 14, 2022

Poor service communication, had to reach out multiple times to get updates, which were vague. Thought the car was being worked on, but it was just sitting most of the time. All while I was renting a car, More

by asr5282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Benton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriella Tano
Jun 14, 2022 -

North Penn VW responded

Hello Alex, Thank you for bringing your Golf R in to our service facility. While your car was here, we discussed the several delays caused by staffing as a result of COVID going through our department. We made a commitment to have an update and followed through as promised. We did expect to make a wiring repair to your data-link connector under warranty however, you had modified the wires, soldering in aftermarket equipment, which voids the warranty on this component. I am glad you were able to resolve the issues on your own following the technician's recommended diagnostic plan. I hope the Golf R continued to serve you well. Regards, Ken Benton Service Manager

Jun 14, 2022 -

asr5282 responded

As I had said, I did no soldering of ANY wires and the car was purchased in that state from another VW dealership. I have no issue taking ownership of modifications I’VE actually made to the vehicle, and this was not one of them.

June 12, 2022

The customer service is always great. Erin is the best! The waiting room is comfortable & clean. More

by MARCELLA.H.EARLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
Jun 14, 2022 -

North Penn VW responded

Thank you for taking the time to complete a survey for our Service team, Marcella. I'll be sure you pass on your kind words to Erin! -Ken Benton, Service Manager

June 10, 2022

Great car buying experience thanks to the professionals at North Penn VW! From my initial online inquiry through to completing the sale, everyone was very friendly and helpful. If you're looking for a VW More

by SusanC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hartman
June 09, 2022

The staff was very knowledgeable and very friendly . Joe went above and beyond I will be purchasing future cars from they .It was easy and exciting to be there in a market for a incredibly fun cool car More

by inghramn82872
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dephilipo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Fitchett, Jeff Applegate
June 09, 2022

We were happy with the service,and the technician's video and explanation of problems. More

by DEBRA_PETERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2022

Great service department. Easy to deal with very efficient. I like the video they send you of your car from the mechanic to show you what is going on with your car. More

by Kopshopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

North Penn VW responded

It's great to hear about your experience. Thanks for sharing!

June 09, 2022

Erin had everything ready to go. Stayed in communication throughout the process. Professional and quick service appt. Much appreciated. More

by DANJNEUMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
June 09, 2022

Service was prompt, professional and complete,. We drive forty five minutes from Center Valley instead of going to the local Volkswagon dealerships because of the service which your staff provides. More

by ALBIELECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the names of your service team
June 09, 2022

I have worked with North Penn Volkswagen for 30+ years. I am very satisfied with sales and service. I highly recommend North Penn Imports. More

by dcummins19446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter — Servie Department
June 09, 2022

I have been a customer at North Penn VW for at least 15 years. Customer service is phenomenal. Tim N., sales consultant, goes above and beyond to make sure you are happy with your vehicle. He is always av More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hartman
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