North Penn VW

Professional Customer Service Service department couldn’t make it easier to drop your car and pick up. They are always on time and very professional. Would recommend to anyone look Service department couldn’t make it easier to drop your car and pick up. They are always on time and very professional. Would recommend to anyone looking for service. More

Excellent Great service from everyone involved. Couldn't have been a better experience buying a car. Felt comfortable from the get-go and Matt really went abo Great service from everyone involved. Couldn't have been a better experience buying a car. Felt comfortable from the get-go and Matt really went above and beyond to find the perfect car for me. More

Everything went great buying my car at this dealership! From the salesman to the manager to the finance specialist everyone at the dealership was helpful and courteous . They answered all my questions . Exp From the salesman to the manager to the finance specialist everyone at the dealership was helpful and courteous . They answered all my questions . Explained all the paperwork and got everything done in a timely manner. I would recommend them to everyone. More

Great VW Buying Experience From first contacting Tim to eventually leaving the dealership with a certified preowned 2016 Jetta Sport, I was very comfortable and pleased with the From first contacting Tim to eventually leaving the dealership with a certified preowned 2016 Jetta Sport, I was very comfortable and pleased with the entire buying experience. I have purchased a number of cars from North Penn VW over the years. Very knowledgeable, experienced and caring team at North Penn VW. More

Wheel protection plan I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheel I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheels and tires which is why I drove all the way there to have them repair it. What one would think should take 20 minutes took 2.5 hours. At 7:30 when I noticed through the window that no one had even touched my wheel, I appoached the man who signed me in. He said they had to wait til 8am to contact the insurance company from whom they purchased the wheel protection to get approval before they could start the work. No one thought to tell me that. Ridiculous. At 8:30am, they now had to send a photo of the damaged rim to the insurance company and wait for another approval code. That came at 9:10am. At this point, I was late for work and not happy. I asked if I could please use a loaner because I was late for work. He said, "You'd have to rent a car for $24.99 a day plus fuel." I asked if he was serious. He was. NP VW sold me a protection plan that they made seem attractive and so easy. They didn't say it would add 2 hours to you your wait time and that they wont change your tire until the insurance claim comes through. They never said you'd have to rent a car and not get a loaner. What a racket. I ended up sitting there until 9:35. Almost 3 hours to change a flat tire. Never again. More

Above and Beyond This team went above and beyond! Tracy, Noah, Carleen and Mike set to task to help me out with an unexpected and sudden repair need enroute to a pare This team went above and beyond! Tracy, Noah, Carleen and Mike set to task to help me out with an unexpected and sudden repair need enroute to a parent's surgery in Florida. They were understanding of my dilemma, very efficient, and quite genuinely caring. All this and I was simply passing through... Imagine the care they take of regular customers! More

Exceptional consideration of my time and business. The gold standard of what buying and servicing your vehicle should be. No games and pressure. I researched what I wanted in my new GTI and appreciated The gold standard of what buying and servicing your vehicle should be. No games and pressure. I researched what I wanted in my new GTI and appreciated how easy it was too work with Greg Holland. Showed him my best offer from another dealer and sails if you can beat this than let's order today... If you can't, let me know and I won't waste yours or my time...2 minutes later we were writing the order. Service has been exceptional as well. The video review is such a simple idea and can't imagine why every service center doesn't use this idea....I can see what the techs are talking about and can make an informed decision. My only suggestion would be to offer complimentary loaners when when dropping off for service, however I do live and work in the van service area and that has been always offered and used a couple of times to high satisfaction. More

First rate customer service at North Penn VW service center My appointment was efficiently arranged through Shannon. Was provided a loaner car. Communication agreed upon through text messages and they also a My appointment was efficiently arranged through Shannon. Was provided a loaner car. Communication agreed upon through text messages and they also added email. They consistently communicated with me and sent appointment reminders. I even received a phone call to make sure of my appointment. Shannon was very helpful and courteous. Provided a tow company for me to use which was covered and they sent a text confirming when it would get to the house. They were on time and brought the car and my husband to the dealership. Very professional driver! Ken was my “advisor” and was clear and honest with his explanation of the work they were doing on the car. I felt very comfortable and confident in the ability of the mechanics working on the car. I would recommend this service center to my friends. Thank you North Penn VW! More

Excellent Customer Experience The dealership has a clean, modern layout with an experienced and friendly staff. Greg, the sales person that assisted us with the purchase of our Ti The dealership has a clean, modern layout with an experienced and friendly staff. Greg, the sales person that assisted us with the purchase of our Tiguan, was very knowledgeable about comparing the various models we were interested in. He was patient and helpful in explaining the many features of the car we chose. The atmosphere was comfortable and relaxed throughout the buying experience, without any sales pressure to "up sell" us. Thank you, Greg for an excellent customer experience! Caroline and Mark More

Unscheduled visit The service department graciously squeezed me in for an unexpected visit when I needed a rattling noise checked out before going out of town. Thank yo The service department graciously squeezed me in for an unexpected visit when I needed a rattling noise checked out before going out of town. Thank you SO much, you confirmed all was well. I left for a weekend trip, all went well. More