North Penn VW

Great experience My 2019 Alltrack was the second car ive purchased from this dealership. Matt Treichel was my salesman last time so I decided to use him again this tim My 2019 Alltrack was the second car ive purchased from this dealership. Matt Treichel was my salesman last time so I decided to use him again this time. The biggest thing that brought me back was his honesty and no pressure approach. He also listens to what you want and doesnt try to push you into something that you arent interested in. You can tell Matt really enjoys his job and the VW brand. I emailed Matt to setup a test drive and told him what I was looking for. Unfortunately, the car I was going to look at was dealer traded. But no big deal, they had several others to test drive. I fell in love with the Alltrack so we sat down and talked about which colors I wanted. Midnight blue, tornado red and silk blue were my first 3 choices. We werent able to find a midnight blue one, but we found a tornado red one with a black interior. A few days later they locked the car in and Matt personally went to pick the car up from the other dealership. Matt kept me updated along the way and even sent me a few pictures of the car. I was thrilled and couldnt wait to pick it up. Unfortunately, Matt was not available to deliver the car due to unforeseen circumstances, so Mike Sinclair did in his place. He was also very enthusiastic and friendly and answered all of my questions I had. We chatted for a few and while he was getting the car ready, I met with John Balassis to do paperwork. He made it as quick as possible and before I knew it I was driving home. I can honestly say I will recommend this place to anyone shopping for a new or used vehicle. These guys are great and very accommodating. Give them a try! More

Outstanding Car Buying Experience! Everyone involved was fantastic and very responsive to my needs. Joe Dephilipo went above and beyond to make it an easy and hassle free car buying exp Everyone involved was fantastic and very responsive to my needs. Joe Dephilipo went above and beyond to make it an easy and hassle free car buying experience. Highly recommended! More

Tim Notarianni represents VW extremely well! Tim is very professional, not pushy, and delivered our new CC with exceptional attention to detail. Very pleased. Highly recommend Tim and the North Tim is very professional, not pushy, and delivered our new CC with exceptional attention to detail. Very pleased. Highly recommend Tim and the North Penn Imports Dealership. More

Excellant Greg our sales associate and the team at NPVW are wonderful. Always friendly and professional. Greg goes above and beyond for us. Highly recommend NPV Greg our sales associate and the team at NPVW are wonderful. Always friendly and professional. Greg goes above and beyond for us. Highly recommend NPVW. Ask for Greg More

Life Saving Service ! Erin Trotter has been my serivce advisor for many years and she is awesome ! (not just because my youngest daughter is named Erin.. but it doesn't hu Erin Trotter has been my serivce advisor for many years and she is awesome ! (not just because my youngest daughter is named Erin.. but it doesn't hurt :) ) Went in to have the oil changed and have the car checked out and I received a TXT when the car was being serviced and a video of the dangerous problem that was found. Turns out I had a bubble in one of my front tires and if it had a blown I could have ended up in a very serious accident ! Erin explained the problem and had already researched to identify that the tire was still under a warranty (having purchased it last year and it conly cost me roughly $25 to have the tire mounted and balanced. So Erin saved me money and possibly my life ! So needless to say I will NEVER go any place else to buy a VW or have it serviced. Unfortunately for Tim Norotiana my 2013 VW Passat is in great shape so it will be a little while until I buy my 3rd car from him. "Carpe Diem" Howard N. Reid Jr. More

Windshield replaced This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was given a courtesy ride home and then back to the shop after the work was completed. I'm aware I could have the work done cheaper elsewhere, but I trust genuine VW parts and labor. More

Happy with the outcome Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire in no time at all! I strongly recommend the tire warranty plan! More

Great service They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. More

Bought 2 vehicles, zero regrets Bought our first VW from North Penn. Best price in the area and our salesman Tim Notoriani gave us a great buying experience. Now a year later, family Bought our first VW from North Penn. Best price in the area and our salesman Tim Notoriani gave us a great buying experience. Now a year later, family has grown and we upgraded to an Atlas and we absolutely love it. Once again dealt with Tim and he did not disappoint at all. Great place to buy, super friendly and knowledgeable staff. Highly recommend this dealership! More

Express service Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in 45 minutes. When I reviewed my inspection papers, the back tires were notated as out of alignment based on their findings. I was never told of this and didn't notice it until I reviewed everything at home. I wish the technician or desk person mentioned it to me. It wasn't on the technicians recording either. If I knew, I would of had it done More