North Penn VW

Professional/accommodating/friendly/patient Everyone at this dealership was so friendly and accommodating. We came in desperate need, late in the day, and we were treated so well without rushing Everyone at this dealership was so friendly and accommodating. We came in desperate need, late in the day, and we were treated so well without rushing. Pricing was a great deal and they worked with us to get us to our budgeted price. We have been shopping for a difficult to find model for over 7 months with multiple dealerships. N Penn VW met all our needs and made it enjoyable, start to finish. We appreciated all the time, attention and enthusiasm for the brand. We are loyal VW enthusiasts and enjoyed chatting with the staff about vehicles. Bill was observant and attuned to our preferences and pride in our vehicles. Thank you to all involved! Bill, Shawn, Derek, Jason. More

Outstanding ! An absolute pleasure ! Bill Kurz made buying my 2017 Jetta an absolute pleasure . His expertise, knowledge of features, and patience ( I had many questions. ) as well as his Bill Kurz made buying my 2017 Jetta an absolute pleasure . His expertise, knowledge of features, and patience ( I had many questions. ) as well as his dynamic, genuine personality helped to make my transition from an older Passat to a 2017 Jetta a smooth process without any pressure. His sincere willingness to guide me in learning the new technology was more than helpful. This is the fourth VW I have purchased from this dealership, and I have always been pleased with the cars and the service. Bill is an outstanding professional. When I am ready for my next VW, I will definitely return to see Bill at NP Imports. More

Outstanding service by sales force i drove 90 minutes to buy a CPO to replace a car that was totalled in an accident. They had the exact car we wanted, responded to a request for a quot i drove 90 minutes to buy a CPO to replace a car that was totalled in an accident. They had the exact car we wanted, responded to a request for a quote within an hour and before the day was over we agreed on a deal over the phone. The salesman who eventually helped me, Bill Kurz, was friendly, honest and not pushy at all. I got a fair price for the exact car i wanted. The vibe in the dealership was pleasant and not stressful. I would recommend this dealership and John Balassis as well as Bill Kurz to anyone. Next VW i buy will be from them. More

Needed help and got it Was looking for inexpensive quality used car for a family member and Vinny came thru big time. I had purchased two cars from Vinny and he spend the Was looking for inexpensive quality used car for a family member and Vinny came thru big time. I had purchased two cars from Vinny and he spend the time and effort to locate something in our price range. Dealership has always been upfront and with my family , this was the fourth car we have purchased from NP Mazda and VW .Recommend highly. More

Jetta Purchase Great experience. Very knowledgeable staff. Answered every question I had. Responsive to email and phone calls. I'd recommend anyone to come to this d Great experience. Very knowledgeable staff. Answered every question I had. Responsive to email and phone calls. I'd recommend anyone to come to this dealership in the future. More

Trustworthy, honest and excellent experience Exceptional service and very highly satisfied experience. Professional and honest. No haggling or "Let me check on that with my manager" back and for Exceptional service and very highly satisfied experience. Professional and honest. No haggling or "Let me check on that with my manager" back and forth. I had an offer from another dealer and said if they could beat that then we had a deal. Got a quick yes and I appreciated their valuing my time. Because of the model and option selected I had a long wait for the car to be delivered. When I asked if the wait tended to be toward the front or long end of the quote, Greg was upfront and said usually at the later. Again, I appreciated the honesty and being up front. We kept in touch every four weeks or so. I never felt like I was intruding on them any time I asked for an update or had a question. Response time to every email, call or text was very prompt, usually within a couple hours or better. Taking ownership was again simple and quick. During the time financing was being run/confirmed we reviewed the many features of the car and then I simply had to see Jason for financials. I know that step of the process always reviews the extended warranties and other after market items. Never did I feel pressure from Jason. He explained everything thoroughly and honestly. No questions were too small or too stupid. Frankly if everyone had this experience in buying a vehicle there would never be a stigma and dread of buying a car. Greg, Jason and the entire North Penn VW team earned my respect, trust and business and would recommend them without reservation Thank you K. Flanagan a very happy GTI owner. More

Everything I was a customer who bought a 2014 Beetle (diesel) and had a lovely experience. The dealership's service dept advocated for me when that Beetle turned I was a customer who bought a 2014 Beetle (diesel) and had a lovely experience. The dealership's service dept advocated for me when that Beetle turned out to be a lemon. It was replaced with a 2015 Beetle Diesel and the fraud was announced shortly thereafter. I picked up my new 2017 Beetle from them on Dec. 22 and they were so cooperative with all of the details of the coordination between fraud buyback and getting my new car. It was waiting for me when I returned the Diesel. Especially notable is their service department. That is the primary reason for getting another Beetle. Their personnel are so friendly and accomodating, I have seen them so much in such a short time with all the stuff since 2014 that I even get a hug from the service manager when I see him--my adopted "son" as I think of him and the rest of the dept. Really, really, really consider this dealership--even if you have a VW dealership closer by. More

Dealer of their word. Happy to work with Greg Holland. Spent the time to help me ID the right car and price. Jason was helpful finding the right financing and the right p Happy to work with Greg Holland. Spent the time to help me ID the right car and price. Jason was helpful finding the right financing and the right price for the tire insurance. More

Happy Happy I leased a 2017 Tiguan on January 12. My sales person was Bill Kurz. The process was easy and stress free. Will return. Very happy! I leased a 2017 Tiguan on January 12. My sales person was Bill Kurz. The process was easy and stress free. Will return. Very happy! More

Red carpet treatment and very reasonable price! This is my first time at North Penn. I will definitely be back! Joe Dephilipo and Jason Hartman made me feel like family! They spent time on every det This is my first time at North Penn. I will definitely be back! Joe Dephilipo and Jason Hartman made me feel like family! They spent time on every detail so that I was truly satisfied with my beautiful 2017 Passat SE with Tech. I did the "build-a-car" online and my selected vehicle was waiting for me. This car is amazing and so were they! Im a retired snowbird and purchased the car on my way to Florida for the winter. Joe helped unload my trade-in and load my new Passat! Thank you to all at North Penn! More