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North Penn VW - Service Center

Colmar, PA

4.7
1,738 Reviews

1,738 Reviews of North Penn VW - Service Center

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May 18, 2022

Better at scheduling. No loaner cars; wanted me to rent car for day. Should not have taken whole day to replace windshield (even with recalibrations) but it did (7 hours More

by LORISNYDER731
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ken Benton
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

North Penn VW responded

Ms. Snyder, Thank you for your recent visit to our service department. I am sorry to learn of these issues. I did return your call on Monday and left a voicemail but have not heard back from you. I just reached out again and look forward to discussing the visit with you. Thank you, Ken Service Manager

May 17, 2022

They were friendly and went over the services to make sure I was getting exactly what I wanted. More

by robstahlnecker@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022

I had great service and everybody from service and rental was professional and helpful to me More

by AKAWASIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

Always professional and considerate staff knows the cars and the customers. Pleasant waiting room and lots of goodies More

by BENFRANKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

Everyone is professional, pleasant, informative and able to explain things to customers that they can understand. Also like videos of car being worked on and explained. Very helpful! More

by MAGARITY145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dephilipo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Treichel
May 14, 2022

This dealer has always done excellent work and timely. Always had a pleasant experience with my service rep, Erin, who I've been dealing with for twenty years or so. More

by tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
May 12, 2022

Assistant manager was awesome, very knowledgeable and friendly , my car was fixed quickly and they told me to bring it back the next day to have ignition switch replaced, which i dod, im thankful they no More

by KAREN.RICHMOND-MATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022

Great service, took care of everything I needed. Helpful in assessing problems and answering my questions. More

by rbeerley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

They couldn't find source of noise in front end of my Passat. Paid for additional diagnostic fee and never found source. More

by bevladi2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Staff was nice.
May 13, 2022 -

North Penn VW responded

Hello Ms. Jones, Thank you for your recent visit to our service department. I am disappointed to hear about the issue you experienced with your Passat. Our service staff will reach out to you today to discuss the remaining issues. Thank you again for bringing this to our attention and we look forward to resolving it. Best Regards, Ken Service Manager

May 11, 2022

Excellent customer service. Worked with Jesse and Erin. As always a pleasure to work with. More

by DEBORAHMONTORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
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