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Northside Lexus

Spring , TX

4.9
7,763 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 7,763 reviews

April 25, 2024

Very professional and helpful. Great technology for reviewing & executing documents, however would recommend having a portal to upload final documents for customer retrieval instea More

by kljaggie90
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We appreciate your feedback and are glad to know you found our team at Northside Lexus professional and helpful. Your suggestion about a customer portal for document retrieval is noted, too. Thanks for choosing us - safe travels!

April 25, 2024

It was an ok experience, though I felt some things were not as transparent as I had expected it should be. With my good credit score, the finance staff offered me a loan with the highest interest rate when More

by preazee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Gilmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Anh Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

Preazee, we're sorry to learn that your experience at Northside Lexus didn't fully meet your expectations. We strive for transparency and appreciate you bringing this issue to our attention. Your feedback will help us improve the way we serve customers in the future. - Doug Gilmer - Finance Manager - 281-569-3477

April 24, 2024

Everything was great since we walk in . The attention was fast and amazing very good experience More

by kathiamuller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Northside Lexus responded

Thank you for sharing your positive experience with Northside Lexus, Kathia!

April 24, 2024

Everyone is very helpful and the staff’s customer service is excellent. I have already referred my family members to come here. My experience here was the best. More

by MIAGARZA891
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Northside Lexus responded

We're so glad to know you had a great experience at Northside Lexus and appreciate your referrals! Our team is always here to provide excellent customer service. Thanks for the review!

April 24, 2024

Nick, the man who sold me the car was very helpful as was the man who did the orientation. More

by idcllctfs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Northside Lexus responded

Congratulations on your new car! Thanks for choosing to do business with Nick at Northside Lexus. We look forward to serving you again in the future!

April 24, 2024

We worked with Joe Breaux. The entire process from test drive through the end of the purchase process was extremely easy and fast. Joe was very nice and extremely knowledgeabl More

by lsucaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Breaux
Apr 24, 2024 -

Northside Lexus responded

We're glad to know your experience with Joe and our finance team at Northside Lexus was smooth and efficient! We appreciate the recommendation, it means a lot. Enjoy your new ride!

April 24, 2024

Excellent concept on how to treat customers. Very knowledgeable about the product you are looking for. They take great care in what you want and surpass all other dealerships I have felt with in More

by brucelovett81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Northside Lexus responded

Bruce, we're delighted to know that our team at Northside Lexus, especially Chris, provided you with an excellent and hassle-free experience. We strive for customer satisfaction and it's great to see we hit the mark! Thanks for recommending us!

April 24, 2024

so friendly. No gimmicks...car was what it was advertised price-wise and quality-wise. 100% would recommend. More

by alorenz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Northside Lexus responded

We're so glad to know you had a positive experience at Northside Lexus and found our team friendly! We appreciate your recommendation. Enjoy the ride in your new car!

April 24, 2024

When I met Mark Green I knew this was someone I could work with and trust. I couldn't be more pleased with my purchase of a used Lexus RX 350. No high pressure sales pitch. I was treated as a friend and More

by cscottpowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Karmout
Apr 24, 2024 -

Northside Lexus responded

We're so glad to know that you had a great experience with Mark and our team at Northside Lexus. It's wonderful to read about your positive interactions, from the sales process through meeting the service department. We look forward to seeing you on your next visit!

April 24, 2024

The facilities are nice: however our experience there was no better than that experienced at a Toyota dealership. One would expect to be ‘wowed’ a bit more when purchasing a vehicle at a luxury dealership. More

by harrington007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Northside Lexus responded

We appreciate your feedback and understand where you're coming from. We always aim to provide a unique experience at Northside Lexus that stands out in the luxury market. Thanks for sharing your thoughts!

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