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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
6,957 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,957 reviews

December 13, 2020

The initial salesman Chase did not know the details of the RX vehicle we planned to buy in enough details as expected at a Lexus dealership. More

by mike.niznik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase Fisher, Juan Fuentes
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Jan 04, 2021 -

Northside Lexus responded

Mike - I'm disappointed to hear that the service you received during your first visit wasn't up to our high standards. This sounds like a training opportunity for us so I appreciate you bringing your concerns to my attention. If there is anything that I can do to assist you, please contact me directly. Thank you, Cristian Craioveanu - Sales Manager - ccraioveanu@northsidelexus.com

December 13, 2020

I have a 17 year old GX that has 250K miles on it and it is still running strong. Aniekan & the Northside Service Group takes care of it and me. We just this week bought a new 2021 GX350 to replace a Merced More

by Peyton1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn, Kyle Galindo, Lee Newall
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Dec 14, 2020 -

Northside Lexus responded

We are so happy to hear that you've had great experiences with both our service and sales team. Congratulations on your 2021 Lexus GX350! It means a lot to know that you're a satisfied customer and we look forward to serving you again at Northside Lexus.

December 13, 2020

I had a great experience at Northside Lexus. My sales person Juan was very accommodating, professional, and courteous. The whole buying experience was easy and pain free. More

by christopher.ford0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fuentes
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Dec 14, 2020 -

Northside Lexus responded

Christopher - thanks for leaving Northside Lexus a five-star review. We're glad to hear that Juan walked you through the sales process as we strive to deliver a seamless experience. On behalf of all of us here, congrats and safe travels!

December 13, 2020

Don and Hamilton were so easy to work with! This was our first car buying experience with Lexus and we were pleasantly surprised with how painless and smooth everything went! More

by CLPHILLIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
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Dec 14, 2020 -

Northside Lexus responded

Your feedback means so much to us! We're proud to have been a part of your first car purchase and we're glad to hear that Don and Hamilton were so accommodating throughout the process. Congrats and safe travels from everyone at Northside Lexus!

December 12, 2020

Many Thanks to Mark Green. .He did an excellent job and worked with me to make sure that I purchased the perfect RX350 for me. I traded a 2017 GLE350 for the RX350. This is my 3rd Lexus and feels like I’m More

by CGAENG2006
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2020 -

Northside Lexus responded

Thank you for your kind feedback about Mark and the team! We are so glad to have you in the Lexus family and are thrilled that you are loving your new Lexus RX 350. Drive safe and have a wonderful day!

December 12, 2020

Respectful, polite, acknowledged sales team.. I had great experience! Price is right, deal was great. Everything was on time, clean and beyond my expectations. Thank you all More

by OZAN_TWIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Bartel
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Dec 14, 2020 -

Northside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Northside Lexus, and we will be sure to pass along your kind words. We hope to see you again sometime!

December 11, 2020

The following staff did an excellent job of managing my car requirements: Lance Williams, Needham Shotwell, and James Vu. This is my fourth Lexus, and I appreciate their excellent service. More

by DON Dozier
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lance Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
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Dec 11, 2020 -

Northside Lexus responded

Thank you for your loyalty to Northside Lexus! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share. Safe travels, and we will be sure to pass on the kind words to Lance, Needham, and James!

December 11, 2020

Mike Driscoll was wonderful to work with and all the supporting team. It was a wonderful experience. The service department was great including the red bow. More

by NZWERNEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Fisher
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Dec 11, 2020 -

Northside Lexus responded

Thank you for taking the time to review us! It is excellent to hear that Mike delivered such a successful experience. We appreciate your confidence in our team and hope to see you again at Northside Lexus!

December 11, 2020

Fantastic service. Worked with Ms Erica Pollino and she came through to help us find the perfect vehicle for us. Couldn’t be happier with the car and service we experienced. Would recommend very highly to More

by john_son_nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ortiz
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Dec 11, 2020 -

Northside Lexus responded

Hi John - Thank you for the rave review! We are overjoyed to hear that Erica helped you drive home in the right car and as happy customers. All of us at Northside Lexus are grateful for your business and kind recommendation.

December 11, 2020

Erica Pollino went extra miles to help, her dedication and passion for the brand need to be recognized and rewarded Very dedicated and helpful, excellent More

by MEDTNER68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2020 -

Northside Lexus responded

Thank you so much for sharing this wonderful feedback about Erica! We are thrilled to hear that her service stood out to you. Our team at Northside Lexus appreciates your support!

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