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Northside Lexus

Spring , TX

Overview
Employees
Reviews
Vehicles
4.9
7,157 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 7,157 reviews

January 02, 2021

Good but not impressive. Did not get a really competitive rate from the finance department. An improvement of financial options will be a welcome addition to the experience. More

by CLIFFORD.ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2021 -

Northside Lexus responded

Clifford - We strive to make the purchasing process seamless, and it is disappointing to hear that this was not better reflected in your time working with us. I assure you that I will share your suggestions with my team so we can work towards improving for the future. Thank you for your feedback, and if there is anything more we can do to assist you, please do not hesitate to give us a call. Thank you, Tim Karmout - General Sales Manager - 281-569-3308

January 01, 2021

Danh Nguyen and the sales team made the whole experience simple and easy. The team listened to what I wanted and made the deal happen! More

by NICOLEBRELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamilton Dawes, Danh Nguyen
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Jan 05, 2021 -

Northside Lexus responded

Thanks very much for the for the feedback, Nicole. We're glad you enjoyed working with our team and that they heard you loud and clear. Enjoy your new car and everyone at Northside Lexus appreciates your business!

January 01, 2021

”Danh Nguyen made the car buying process so easy. He ” Danh Nguyen made the car buying process so easy. He will listen to your needs and get things done fast without the hassle. The service is impeccab More

by eyeeff1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danh Nguyen
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Jan 05, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Danh took such good care of you here at Northside Lexus, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 01, 2021

My visit to Northside Lexus was very good. I was greeted well. Everything was explained and I felt comfortable that I going to get the best deal possible. More

by ilovem65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Fuller
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Jan 04, 2021 -

Northside Lexus responded

Your review made us smile! We are delighted to hear that you're satisfied with your deal and the service you received from our Northside Lexus team. Thank you so much for your business!

January 01, 2021

Needham was amazing, answered all our questions and made our first Lexus experience so easy. I will definitely return to northside Lexus to purchase my next vehicle. More

by lalee_68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2021 -

Northside Lexus responded

Welcome to the Lexus family! We are so happy to hear that Needham delivered an easy, five-star experience. We are thrilled that you will return to Northside Lexus and we look forward to assisting you again!

January 01, 2021

This is my fourth car from this dealership and Nick always takes care of me! He is genuine and cares about his customers! The new dealership is beautiful! More

by reneelangston2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your returning business, and we will be sure to let Nick know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

January 01, 2021

I would like to quit getting emails asking me to rate the dealership. One was fine, but this is ridiculous. I get them over an over regardless that i have already rated the dealership More

by TSHELBY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
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Jan 04, 2021 -

Northside Lexus responded

I apologize that you've received unwanted communications from our team. I'd like to take care of this for you, but without your full name I won't be able to. Please reach out to me when you have a free moment so that I can help. Thank you, Nick Christianson - New Car Sales Manager - 281-569-3324

January 01, 2021

I was assisted by Eddie and James, both of whom were very professional and helpful. I appreciated the no-pressure experience from each of them! More

by ToniMc
Recommend Dealer
Yes
Employees Worked With
Eddie Washington, James Vu
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Jan 04, 2021 -

Northside Lexus responded

It's gratifying to hear that Eddie and James gave you such an informative, pressure-free experience! Thank you for putting your trust in the Northside Lexus team, we appreciate the positive feedback.

January 01, 2021

Jared and Northside Lexus made my new car purchase a breeze! Top notch customer service. Beautiful facility and the friendliest staff. Thank you to David Perry for the vintage key chain! I will definite More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2021 -

Northside Lexus responded

Yvonne - We are honored that you came to Northside Lexus for your first new vehicle and really appreciate this positive feedback! Thank you so much for recommending our dealership and mentioning Jared and David. We hope to see you for your first oil change!

December 31, 2020

Doug Tosh in the sales department and Marcus Atkins in the finance department were both wonderful to work with and knowledgeable and made our experience buying our new car great. More

by xxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2020 -

Northside Lexus responded

We are delighted to hear that Doug and Marcus made the process of car-buying easy and enjoyable! Thank you for trusting our team at Northside Lexus with your business. Congratulations and safe travels in your new car!

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