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Northside Lexus

Spring , TX

4.9
6,918 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,918 reviews

June 01, 2020

This is my 3rd vehicle with Doug. He had me in and out quickly! Always pleasant to talk with and deal with. I will buy from him again More

by SARAH44
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

What a wonderful review, SARAH44! We are delighted to hear that you had another positive experience working with Doug. He is fantastic and love taking great care of everyone. Thank you so much for your repeat business and for your wonderful feedback. We look forward to assisting you next time at Northside Lexus!

May 31, 2020

Very clean, very pretty, well organized. Employees were friendly, helpful, and properly attired and equipped to provide clean and reliable service in an otherwise unfortunate pandemic. More

by JFWACASER
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Fuller
Jun 10, 2020 -

Northside Lexus responded

Thank you so much for your kind review, JFWACASER! The Team will be thrilled that you're happy with your experience. The challenge today seems to be balancing maintaining a warm welcoming environment and following all CDC and local guidelines to help provide a safe and sanitary space and process. Your safety and the safety of our staff are of the utmost importance to us all. Thank you again for your support! Be safe and well, Your Northside Lexus Team!

May 30, 2020

A very pleasant car buying experience! We’ve been without a Lexus in our garage for quite a few years and realized how much we missed the quality of the car and the service of the dealershi More

by JOHNHUB40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gardner
Jun 10, 2020 -

Northside Lexus responded

We're so glad to have you happily driving a Lexus again and appreciate you giving us the opportunity to create a great shopping experience for you all. We're thrilled to be able to welcome you to our new home and look forward to seeing you when you visit for service. Thanks for experiencing amazing with us.

May 30, 2020

The friendly and knowledgeable staff throughout the dealership made the buying experience a great one!! Look forward to working with them again in the future!! More

by Dr. Dawn
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto "Guto" Filipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
Jun 10, 2020 -

Northside Lexus responded

Thank you so much for taking the time to review Northside Lexus! We are so glad to hear that you had a positive car-buying experience working with our team. We hope that your new vehicle is treating you well.

May 30, 2020

Prompt service, excellent follow up from Larry Kidd. Thank you Northside Lexus for being clean as a whistle, quiet (no drama), for being helpful, prompt and kind. Larry Kidd and Marcus Atkins were aweso More

by VLOU1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Kidd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

Awww, thanks so much for your kind words VLOU1945! We are so glad you enjoyed shopping with us! We've been in our new home for almost a year and we're still blown away by how beautiful it is and how fortunate we are to be able to share this amazing space with everyone! Larry and Marcus will be excited to hear your feedback. Thanks again for shopping with us!

May 30, 2020

Positive Experience The folks we interacted with were responsive to our needs and interests, without unnecessary pressure. We found what we wanted and the sale went smoo More

by PUGNET270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

PUGNET270- We are so happy to know that you enjoyed working with Needham and Hector and our whole Northside Lexus team! Thank you so much for your business. We wish you many happy miles on the road and look forward to your next visit with us.

May 30, 2020

Excellent service and first class facilities. Can’t say enough good things about them. Had exactly what I was looking for. Treated very fairly and answered all my questions. More

by garyray62
Recommend Dealer
Yes
Employees Worked With
David Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gardner, Brent Penn
Jun 10, 2020 -

Northside Lexus responded

We can’t thank you enough for your support of Northside Lexus. Thank you so much garyray62! Making people happy really makes our day! Please let us know if you need any support with your vehicle.

May 30, 2020

Third attempt to post my review????????/ My first review was heart felt. It properly expressed my feeling towards the dealership. I could not ask for a better representative of your dealers More

by RGHARRIS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Northside Lexus responded

Hi RGHARRIS01, Thanks for letting us know about your great shopping experience. Joshua will be happy to hear that you and your wife enjoyed shopping with us. We sure wish we could control that 25 word count setting as well. We know there are a million requests for reviews these days and we appreciate you taking the time to deal with the quirks of this Dealer Rater system. Submitting three times, my goodness, thank you!

May 30, 2020

Salesman Mark Green was exceptional and a joy to work with. Great experience!! Salesman was great to work with, facilities were excellent and we are enjoying our preowned car. We came to the dealership to see More

by gbajgier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

Thanks so much for sharing your experience and feedback with us, gbajgier. We really appreciate it. It is a strange time to be out and about buying cars. You are correct that we are short staffed. In response to COVID-19 safety precautions and the closures throughout our community, we chose to furlough almost 100 team members. It was a tough process. We are so glad that things are starting to return to normal and we are bringing our staff back in stages as we follow all CDC recommendations for safety. We are going to continue to do all we can to maintain a safe and clean environment for everyone and we thank you for your understanding of the situation.

May 28, 2020

I would like to say the accommodations of this dealership was nothing short of outstanding. Every question I had, was answered the staff was EXCELLENT. If there were 7 stars to be given they surely deserve i More

by DSUTTON891
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Northside Lexus responded

What a wonderful review, DSUTTON891! We do always shoot for all the stars! We are delighted to hear that you had a great experience shopping with us. Thank you so much for your business and for your wonderful feedback. We look forward to assisting you next time at Northside Lexus!

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