Northside Lexus

Houston area Dealerships>DFW Dealerships Juan Fuentes helped me out, and I received Grade A service. I live in DFW and everything was done by phone and email. I decided that I wanted to purch Juan Fuentes helped me out, and I received Grade A service. I live in DFW and everything was done by phone and email. I decided that I wanted to purchase my 2016 Chevrolet Corvette on a Friday, but I couldn't get down to Spring until Monday, and Juan held the vehicle for me and didn't charge a deposit or anything. Very trusting. The car buying process was state of the art and it was the best experience I have ever had in purchasing a vehicle. Caleb Vario helped me in Finance and it probably took him 15 minutes to complete all the paperwork with the awesome virtual boards they have. All together, I arrived at the Dealership at 11:15 am and was driving away in my dream car by 12:30 pm. Highly recommended dealership! My wife may be getting a Lexus instead of a Tesla now because of the outstanding experience at Northside Lexus. More

Just purchased my daughters 1st car and Larry Kidd made this process so easy! We found our non-Lexus car on his lot and he still took the time to make sure we got the best deal and had the best experience this process so easy! We found our non-Lexus car on his lot and he still took the time to make sure we got the best deal and had the best experience during this buying process. Super knowledgeable about all things car related. Friendly and professional. I highly recommend Mr. Kidd as your sales consultant at this dealership!! More

Excellent customer service provided by Huan beginning to the end during the purchase, as well as Marcus finance close. Thank you Both for great support. the end during the purchase, as well as Marcus finance close. Thank you Both for great support. More

Excellent As always, Lexus is fantastic on customer service. The only thing I need right now is the link that will show me how to use the RX350. It's been sever As always, Lexus is fantastic on customer service. The only thing I need right now is the link that will show me how to use the RX350. It's been several days, and I need that link (You Tube ) on specially the RX 350 Thanks again for a wonderful experience! More

Outstanding Experience Great service ! Great people to work with ! Great technology support( Melissa)in these difficult times ! And this store is immaculate, with procedures Great service ! Great people to work with ! Great technology support( Melissa)in these difficult times ! And this store is immaculate, with procedures in place to make you very comfortable as we work through social distancing. We very strongly recommend Mike Driskill and Lance Williams and the team at Northside! More

Service maintenance I made an appointment for service maintenance. When I arrived, I was met my Caleb who immediately identified my request and asked if I wanted or need I made an appointment for service maintenance. When I arrived, I was met my Caleb who immediately identified my request and asked if I wanted or needed any thing else. I advised him that I needed an oil change and nothing else. He took down my information and proceeded to fulfill my request. More

Great Service David Gardner was outstanding to work with. He went above and beyond in assisting me with my selection options for car as well as financial options. David Gardner was outstanding to work with. He went above and beyond in assisting me with my selection options for car as well as financial options. This is the 3rd time I have had David as salesman and have been very pleased each time. More

COVID aside, sales and service expectations were not met Our original salesperson was put on furlough after he told us he would get back to us within 24 hours with an estimate of the value of our trade-in. Our original salesperson was put on furlough after he told us he would get back to us within 24 hours with an estimate of the value of our trade-in. It wasn't done. He was furloughed due to COVID, his boss was furloughed and no one followed up. They were advertising heavily, but no one was following up. We eventually called and emailed til we found someone who followed up. Once we bought the car, the interior had dirt and grime on the head visors and doors. Not something we expected. We had purchased/leased 6 cars over the years from NSLX, but this was probably the worst experience we had. We hope they can either choose to manage their workforce or advertise - - you just can't do one without the other. More

Steven made a difficult situation very easy, he kept me informed during the repair process and my car was completed ahead of schedule! Thank you! informed during the repair process and my car was completed ahead of schedule! Thank you! More

Safety 1st at Northside Lexus during COVID-19 Thank you Joshua Keough for your assistance with leasing our vehicle. Joshua had everything ready when we arrived at the dealership. This kept the t Thank you Joshua Keough for your assistance with leasing our vehicle. Joshua had everything ready when we arrived at the dealership. This kept the turnaround time at minimum for everyone's safety! More