Northside Lexus

I have to start with the fact that the old building was nice, but this new building is amazing! The wait area is bright and comfortable and the fire-scape area is warm and inviting. Even my seven-year-old nice, but this new building is amazing! The wait area is bright and comfortable and the fire-scape area is warm and inviting. Even my seven-year-old grandson felt right at home as we waited. As for Needham, he was both patient and explanatory. Patient because we had been working with him for a few months to get the car we both desired and the finances to make the purchase. Graciously explanatory as we went over every single detail for our desired car and our purchase. If we ever need to make another Lexus purchase (this is our third), we will definitely work with Needham again. A James Vu was personable and very easy to work with for the finance end of our purchase. And Ava was able to help with an issue on the Lexus app that kept me connected with my previous lease. She made the right phone calls to whoever needed to take care of that. Extremely helpful! More

Excellent service The sales rep is very friendly and has great service. I will definitely suggest this dealership to people I know if they like to buy Lexus. The sales rep is very friendly and has great service. I will definitely suggest this dealership to people I know if they like to buy Lexus. More

Always easy to work with Bobby and the team at Northside are so easy to work with ! A great price and the customer service is the best in Houston. I tried looking at other M Bobby and the team at Northside are so easy to work with ! A great price and the customer service is the best in Houston. I tried looking at other MFG's but they just play games. More

RX 330 DASHBOARD REPLACEMENT. I was put on the list for 2005 RX 330 for a dashboard replacement and waited for a longtime for this dealer to call me. I kept calling to check on sta I was put on the list for 2005 RX 330 for a dashboard replacement and waited for a longtime for this dealer to call me. I kept calling to check on status and was told I was still on the list because they had too many cars ahead. I waited patiently for years and never got a phone call from them, I finally went over to the dealer and spoke to Teri ( the service manager ). She could't find me in the system and promised to get back with me and never did. We have been driving nothing but Lexus and Toyota in our family. Whatever happened to "Lexus superior customer service"?. I'm now trying to sell the car and can't get anything for it because of the ugly cracks on the dashboard. I'm going to write to the cooperate office and maybe someone gives a xxxx there. More

Excellent assistance in selecting the best fit Lexus. No haggling over finances was necessary as the offer for vehicle price and trade in values were fair. haggling over finances was necessary as the offer for vehicle price and trade in values were fair. More

Randy at Northside Lexus was great to work with. We found a RX350 online, drove to Spring from San Antonio, drove home with our new car. Best car buying experience ever! a RX350 online, drove to Spring from San Antonio, drove home with our new car. Best car buying experience ever! More

Great experience. Barry was very helpful and patient with me going back and forth between models and what to do. This was my second car purchase from Barry. me going back and forth between models and what to do. This was my second car purchase from Barry. More

Nice facility, excellent customer services, John Hovenden was very helpful, I was very satisfied with the services, I would recommend Northside Lexus with families and friends was very helpful, I was very satisfied with the services, I would recommend Northside Lexus with families and friends More

Very Good Buying Experience Come in to purchase a pre-own Camry for my teenage children. Ashley and Brent were very helpful and courteous to get the transaction completed in less Come in to purchase a pre-own Camry for my teenage children. Ashley and Brent were very helpful and courteous to get the transaction completed in less than one hour. We will come back soon. More

"Great - and not high pressured!" The car sales consultant that was assisting me located a used car to meet my needs and highly recommended this dealership since he works with Northsid The car sales consultant that was assisting me located a used car to meet my needs and highly recommended this dealership since he works with Northside Lexus quite a bit. More