Northside Lexus

Extremely pleasant shopping experience I and the family had an extremely pleasant shopping experience at Northside Lexus. Eddie was so great going beyond addressing our needs and concerns. I and the family had an extremely pleasant shopping experience at Northside Lexus. Eddie was so great going beyond addressing our needs and concerns. Marcus was very patient explaining the warranty and services options. I am so confident getting the best option and best value for money. More

Awesome service Manager Jared was really nice person, his kindness won my business. Definitely will go back for any other car needs. And also he work with my price wa Manager Jared was really nice person, his kindness won my business. Definitely will go back for any other car needs. And also he work with my price want I wanted.. Thanks Jared.. will come back... More

A Smooth Transaction I had another good experience with Lexus, changing over to a new leased RX 350. I stay with Lexus because the vehicles are great and the customer ser I had another good experience with Lexus, changing over to a new leased RX 350. I stay with Lexus because the vehicles are great and the customer service is as good as it gets. More

Awesome Service Caleb / Joe were the best ever! They were so accommodating and willing to do whatever necessary to make our deal work. We normally buy from Westside Caleb / Joe were the best ever! They were so accommodating and willing to do whatever necessary to make our deal work. We normally buy from Westside Lexus but after the customer service we received we are Northside customers for life! More

Great experience! Hector Villanueva was very knowledgable, friendly and efficient - couldn't have asked for a better salesperson! Herb Mills began the process, and was Hector Villanueva was very knowledgable, friendly and efficient - couldn't have asked for a better salesperson! Herb Mills began the process, and was extremely pleasant and helpful on the test drives and narrowing down the choices. I was so pleasantly surprised when I was able to complete the process quickly - other dealerships drag out the finance completion, making the customer wait for hours, but Northside Lexus gets an A+ for getting me in and out quickly! Great dealership to work with - this is my third vehicle purchase from Northside, extremely pleased each time. More

Green Good experience, hadn't dealt with auto sales in 12 years. Had to make some decisions I wasn't prepared for, all the documents in Finance. Good experience, hadn't dealt with auto sales in 12 years. Had to make some decisions I wasn't prepared for, all the documents in Finance. More

Awesome! Awesome help all around! I'm sure I'll be back for another in 3 years! Very friendly and informative crew. I'll be back for sure. Awesome help all around! I'm sure I'll be back for another in 3 years! Very friendly and informative crew. I'll be back for sure. More

As a luxury car dealership, dont forget the little things Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter le Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter lead me to return. I guess my lower rating is based on small things, attention to detail which I would expect from a Luxury car dealership. First of all, I felt I got a very good price on the vehicle. These were small things, but small things tend to lead to an overall impression of the experience. We gave an extra day to get the car prepped for pick up, arrived at noon the car was not ready, so they prepped the car,, but I had to put the floor mats in myself when I got home and the inside of windows needed to be cleaned. A small thing that could have easily been handled during prep. Lastly, we are almost 10 weeks since the purchase and no second key has been delivered. Since I felt there was no sense of urgency from NS Lexus to resolve this issue after suggesting it a few times, I ordered a key from BMW myself. Those are not cheap, but it was necessary, this is something that should have been dealt with. Again, you should expect more from a luxury dealership. I am certain they can correct this sort of behavior with a little more focus and follow thru. More

Purchase of my lease vehicle Nick was fine but he tended to forget information they I requested and the time I told him I would be at the dealership. I asked him rates for the pur Nick was fine but he tended to forget information they I requested and the time I told him I would be at the dealership. I asked him rates for the purchase in advance but I never received a call. Meeting with the Finance man, James was interesting. I researched rates prior to the visit and dis not feel that the offered rate of 5.9% was correct. His response was that is what all banks offered but you can refinance the loan in the future. I signed and will plan on this in the future. If I told this rate prior I would have considered other financing options. My mistake since past dealing with the dealership also went well. More

very pleased Josh was awesome and very easy to work with. Will purchase another car from him in the future. Really was very helpful throughout the sale. Josh was awesome and very easy to work with. Will purchase another car from him in the future. Really was very helpful throughout the sale. More