Oakbrook Toyota In Westmont

Not a great selection. Every car my wife and I were somewhat interested in was “in route” which itself wasn’t that bad, but what made it annoying was - one would expect in Every car my wife and I were somewhat interested in was “in route” which itself wasn’t that bad, but what made it annoying was - one would expect in route cars would provide greater variety especially if they aren’t assigned a specific dealer yet. However there still wasn’t the exact car (and we had zero color preference) because each and every one of those had multiple overpriced and unwanted add in features, one of which was consistently “paint protection.“. In addition, the several thousand dollar dealer mark ups did not help either. And it wasn’t limited to what we were looking at; on the way out, I overheard a separate customer taking issue with an even worse mark up on a Prius. Only thing saving them from 1 star is there wasn’t an extended wait and the car salesman wasn’t overtly rude (which might be a low bar, but it’s a car dealership so far from unheard of) More

Mauricio did a great job at addressing every single one of my objections in a professional and courteous manner. of my objections in a professional and courteous manner. More

Muhhamad Afzel is awsome! (Leasing Consultant & sales) He knows Toyota very well Professional,courteous & works great with the Oakbrook -Toyota Team. Alex Syed(General (Leasing Consultant & sales) He knows Toyota very well Professional,courteous & works great with the Oakbrook -Toyota Team. Alex Syed(General Manager)very fair and considerate.Bill,Johnny Front line very helpful & discussed Smart Buy Toyota program. The Service,Sales and finance department's are no pressure. I felt very comfortable and would recommend Oakbrook Toyota Awsome dealership. I appreciate you Mark Alonzo More

I was in there this afternoon servicing my RAV4 and I was waiting in the waiting room and was looking at TV and they had maternity court on the TV and it was me and two other women in there and nobody was co waiting in the waiting room and was looking at TV and they had maternity court on the TV and it was me and two other women in there and nobody was complaining about what was on the TV but the woman that takes your payments turned the TV and I asked her why did she turn the TV and she said they don’t want y’all to look at that it was daytime TV I’m not understanding that. I do know I will no longer patronize people that feel a certain way about me and treat me disrespectfully. I don’t understand how somebody chooses what you can watch on daytime TV and she said the manager of the dealership don’t want y’all looking at that on TV. I would like to know what she meant by ( y’all). More

Thank you Alber youssef for your great support and services you gave us the right man in the right position services you gave us the right man in the right position More

you want to make dozens of phone calls over several months to finally get the title of the car you bought months ago this is the place for you. I went into this dealership mid June to buy her first c months to finally get the title of the car you bought months ago this is the place for you. I went into this dealership mid June to buy her first car. Everything went smoothly and we drove away with her used car we payed cash for. They told us it will be a couple of weeks before getting the title since the state is slow. In August there was still no title and my daughter called the dealership the first time. Answer: there was a delay, but it’s handled now and she should get the title soon. 3 weeks later, still no title and no paperwork sent to the state (you can call them and check). Dozens of more phone calls from my daughter. Eventually they told us there is a lien on the car but that should be cleared within the week. All throughout September, October, November my daughter called multiple times with empty promises to get a call back and get the lien taken care off. In December I took over the phone calls. I asked for the manager and eventually got a hold of him. He said he will look into it and call me back, he did and I got the same info my daughter had gotten, there is a lien on the car, they will work on it, should be done in a week. I wanted to proof of it the moment it’s cleared and he assured me it will be done. No such thing, it took several more phone calls with deflection, him being annoyed with me and saying it’s not a big deal. My daughter finally got the title last week 8 months after we purchased the car. More

I was not treated very well. After my test drive, I was not given a rough estimate of the value of the vehicle I was going to trade in. Then, I was told the vehicle I had test d After my test drive, I was not given a rough estimate of the value of the vehicle I was going to trade in. Then, I was told the vehicle I had test drove had been sold. I had driven 230 miles from Green Bay, WI to test drive this car. I will not purchase a vehicle from this dealer. More

Bought a car from Alber Youssef. Great salesman, very knowledgeable, no hard sell, couldn't recommend him more highly. Great salesman, very knowledgeable, no hard sell, couldn't recommend him more highly. More