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Otto Cadillac
Albany, NY
2,160 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,160 reviews
February 25, 2025
It was the best experience. The dealership and the people were so kind and patient The dealership and the people were so kind and patient More
by quintal
Verified CustomerEmployees Worked With
February 25, 2025
I only go when I know Bill Mclrean is there as he is an asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that’s why Ian making an appointment there is al light on my dash saying I have a problem. I had to read her the item in the book. She doesn’t belong in service I have been a customer with Steve and Bill for years I trust them with my life. More
by ROZZ360
February 23, 2025
Amber Young was fine until she came to me with a list of my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of the my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of them even APPROACHED that figure. I only approved the replacement of the oil vacuum hose which triggered the check engine light. That was done. She was pleasant up to the point when she sat next to me. After the approved work was finished, I went with her to a cubicle to pay. The pleasantries disappeared and it was all business. Now, I don’t know if the staff gets a bonus for as service advisor or not but just because I didn’t approve the tire replacement, why the cold shoulder? Otto Cadillac has been great since I bought my ATS there in many ways and I’m still returning for service. Bill McLean is a super guy and has never treated me like this for similar occurrences. I recommend Otto to others as well. I’m coming back soon for the NYS inspection I need after the oil vacuum hose stymied it and I need one hundred miles on the car to reset the CEL. More
by acgilbert797
February 22, 2025
As always Bill was very accommodating, friendly, respectful, and clearly explained what was being done and what was needed. respectful, and clearly explained what was being done and what was needed. More
by Mike
February 21, 2025
Amber is very helpful and goes out of her way for the customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. More
by jed2766
February 20, 2025
The maintenance department is very efficient, explains everything that will be done or needs to be done And is very courteous. everything that will be done or needs to be done And is very courteous. More
by lynda12306
Employees Worked With
February 19, 2025
My cars transmission went with 6,057 miles on it. There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it is after 5pm. More
by TDYER72772
February 19, 2025
They definitely help their customers And make you feel At home it was very important To me home it was very important To me More
by kxr440
Employees Worked With
February 19, 2025
Fantastic service. Great pricing. Have used multiple times. Provided a detailed overview of car features. Patient, fair and honest. Great pricing. Have used multiple times. Provided a detailed overview of car features. Patient, fair and honest. More
by yates6
Employees Worked With
February 19, 2025
Bill. McClean is excellent and was able to schedule an appointmentwithin a day He is the best McClean is excellent and was able to schedule an appointmentwithin a day He is the best More
by podzee06@yahoo.com
Employees Worked With
