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Otto Cadillac
Albany, NY
2,159 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,159 reviews
February 19, 2025
They definitely help their customers And make you feel At home it was very important To me home it was very important To me More
by kxr440
Verified CustomerEmployees Worked With
February 19, 2025
Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More
by debmaloney28
February 19, 2025
Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessary and unneeded services. They failed my inspection and was very shady about the reason. $533 for a high mount stop light that works and continues to work. Hmm it’s a $113 part so I guess $430 labor that takes 20 min to install??! $600 for two overpriced tires , $230 for an alignment. I told them to pound sand out of your mind going to be extorted to pay your ridiculous prices. A scam, guess that’s how they make money at Otto Caddilac, extort money from naive old people. Mavis passed my inspection without issue nothing wrong with stop light, alignment was $99 and I got four reasonable price tires. Never again will I do business with Otto Caddilac bunch of crooks, I am calling the BBB and report their business practices More
by tomroby99
February 16, 2025
Very professional, ethical, and transparent. Entire transaction from beginning to end was smooth and stress-free. Entire transaction from beginning to end was smooth and stress-free. More
by chaudhary_anish
February 14, 2025
Amber was very professional and the team did a great job fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. More
by whboyer4
Employees Worked With
February 13, 2025
Excellent customer service experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. More
by janthan
February 11, 2025
Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks service sent. Great recommendation was on alignment Thanks More
by Jay Kirker
February 10, 2025
Ii have never had a problem with the service department at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. More
by WLUNDGREN3
February 08, 2025
Very professional and pleasant to work with. Declan was very helpful and attentive.The gentleman that delivered my car was very nice and friendly.Overall was a very good experience. Declan was very helpful and attentive.The gentleman that delivered my car was very nice and friendly.Overall was a very good experience. More
by joanvigliot
Employees Worked With
