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Otto Cadillac
Albany, NY
1,734 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,734 reviews
October 02, 2023
Always willing to help and make sure all things are in good operating order polite and kind. good operating order polite and kind. More
by stock1479
Verified Customer
Helpful September 30, 2023
This was our first time buying a car/SUV from Otto, everything went smoothly and the staff is friendly and knowledgeable. This was our 2nd time at the service department for our vehicle, everything was everything went smoothly and the staff is friendly and knowledgeable. This was our 2nd time at the service department for our vehicle, everything was completed in a timely manner and the staff was very friendly. More
by comitalejr
Employees Worked With
September 29, 2023
Everyone was very polite and respectful and very professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and do professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and done well I was very impressed and happy with my service. More
by Bvyankees
September 29, 2023
I felt they were honest and genuine in their selling approach. I brought the vehicle back( no fault of Otto) due to clogged vent and they fixed it in 2 hours and I had an Otto employee bring me back to approach. I brought the vehicle back( no fault of Otto) due to clogged vent and they fixed it in 2 hours and I had an Otto employee bring me back to work and pick me up when the vehicle was ready. They were very user friendly! More
by traceysss
September 28, 2023
Very helpful and courteous. The process was smooth and efficient. Very satisfied with everyone including the receptionist. The process was smooth and efficient. Very satisfied with everyone including the receptionist. More
by kathymatthews60
September 28, 2023
Friendly staff who listens to your concerns about your vehicle and goes above and beyond to make your visit pleasant and worry free vehicle and goes above and beyond to make your visit pleasant and worry free More
by Lj19
Employees Worked With
September 27, 2023
Excellent customer service. I would have no problem recommending your dealership to anyone working for Cadillac I would have no problem recommending your dealership to anyone working for Cadillac More
by smorbidini
September 27, 2023
I called for a service appointment and Amber was super helpful and very accommodating. Once I arrived everyone was very friendly and attentive and the wait was very short while enjoying coffee and watchin helpful and very accommodating. Once I arrived everyone was very friendly and attentive and the wait was very short while enjoying coffee and watching the news in the lounge. I’ll absolutely return for service ! More
by edritz133
September 27, 2023
Everyone was awesome. From checking in to having my service done, it was fast and friendly. Love the free car wash they add as a special bonus. From checking in to having my service done, it was fast and friendly. Love the free car wash they add as a special bonus. More
by mrs.hwarren4
Employees Worked With
September 26, 2023
Courteous staff. They make the process very simple. Fully informed of all that is needed. They make the process very simple. Fully informed of all that is needed. More
by sueharris3232
Employees Worked With
