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Otto Cadillac
Albany, NY
1,734 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,734 reviews
June 28, 2023
The service department personnel were very courteous and promptly started work on trying to find the root of the problem. promptly started work on trying to find the root of the problem. More
by jjroarke
Verified Customer
Helpful June 27, 2023
Dealership is great. Staff are great and professional! It’s always clean, quick, and a pleasure! Staff are great and professional! It’s always clean, quick, and a pleasure! More
by nto226
Employees Worked With
June 27, 2023
Amber was very attentive to my requests as a first time customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. More
by star206
Employees Worked With
June 26, 2023
Had a very pleasant buying expeirience at Otto. There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If you There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If your looking in the albany area stop in,you won't be disappointed. More
by Dave
June 26, 2023
Very courteous and friendly employees. Treated with respect and service taken care of in a timely manner. Treated with respect and service taken care of in a timely manner. More
by stacylynn0129
Employees Worked With
June 24, 2023
This is the third Cadillac that I have purchased from Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with m Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with my salesperson, Mike Caccese. Jarred Rossi was very patient explaining all of the tech in the vehicle. More
by Felicia
Employees Worked With
June 22, 2023
Very polite and quick service. Vehicle was brought in immediately and vacuumed and washed. after service. Vehicle was brought in immediately and vacuumed and washed. after service. More
by rlw47
Employees Worked With
June 22, 2023
Service department is friendly, cooperative and very good listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the servic listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the service department employees. We are very disappointed with this situation. More
by Nmknaust
June 17, 2023
The service staff always provides friendly excellent service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. More
by JAMA724
Employees Worked With
June 16, 2023
Service department is first class. They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my ne They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my next Cadillac will be from Otto. More
by mjegolfman2
