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Otto Cadillac
Albany, NY
1,694 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,694 reviews
March 24, 2023
Best service team in the area. Always upfront about cost before performing work. No complaints Always upfront about cost before performing work. No complaints More
by telberthf
Verified CustomerEmployees Worked With
Helpful March 24, 2023
The service department was very quick at getting me back on the road during a snowstorm on the road during a snowstorm More
by car3cml
Employees Worked With
Other Employees :
Dawn Crossley
March 22, 2023
Steve was great! Some of the other people involved didn't seem to know everything about my case and what had been previously discussed. Still an issue with the navig Some of the other people involved didn't seem to know everything about my case and what had been previously discussed. Still an issue with the navigation system not recognizing my address from 3 years ago on a 2023. The person reviewing the vehicle with me that day inside the car acted very rushed. More
by carriebassett
March 21, 2023
Great service department. Professional and knowledgeable. Have been doing business with since 2003. Also great sales department. Well managed dealership. Professional and knowledgeable. Have been doing business with since 2003. Also great sales department. Well managed dealership. More
by DMPRC7
March 20, 2023
Professional. Courteous. Provides excellent service. Will consult before any updates service and waiting area clean Courteous. Provides excellent service. Will consult before any updates service and waiting area clean More
by ROGER.FUCILLI52
March 19, 2023
The service manager and his staff handle appointments and estimates of needed repairs very well. estimates of needed repairs very well. More
by wbrule
Employees Worked With
March 18, 2023
Everyone was very friendly and helpful without being pushy I was happy with the service I received pushy I was happy with the service I received More
by mjb2597
March 18, 2023
Found it to be a very pleasant experience. It was timely and the waiting area was nice and comfortable. The gentleman that took care of use was courteous and friendly, all in all a great exper It was timely and the waiting area was nice and comfortable. The gentleman that took care of use was courteous and friendly, all in all a great experience. More
by gailweare
Employees Worked With
March 13, 2023
They have been very courteous with business all the time. And no hassle with the customer service. And no hassle with the customer service. More
by leadyowmean
March 09, 2023
They did the inspection as expected although it took a little longer than expected. It was completed as promised. little longer than expected. It was completed as promised. More
by rtbill
Employees Worked With
