Paul Conte Cadillac
Freeport, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,154 reviews
They need to improve the service careless staff no one Responsible there I buy car from them when I booked it’s say 1 month but car came in more than 2 months when the car arrives Sunroof glass was broken Responsible there I buy car from them when I booked it’s say 1 month but car came in more than 2 months when the car arrives Sunroof glass was broken takes 3 weeks to fix and now I’m waiting for my registration More
I love the service. Great communication, they take care of your needs. I was very pleased with the service. Great communication, they take care of your needs. I was very pleased with the service. More
Keith was a pleasure to work with! He is Extremely knowledgeable and patient! Exceeded all expectations! He is Extremely knowledgeable and patient! Exceeded all expectations! More
Always a pleasure doing business with Paul Conte. And bringing my car in for service. And bringing my car in for service. More
Ryan is simply the best! Every time he goes above and beyond to make sure my vehicle is done perfect! Every time he goes above and beyond to make sure my vehicle is done perfect! More
Very responsive. Worked with me to address my needs and concerns. Great follow up post purchase as well Worked with me to address my needs and concerns. Great follow up post purchase as well More
Sam Manning was a pleasure to work with. He is knowledgable and thought of a rebate for Fred that he wouldn't have known about. Same is likable and friendly and someone with whom you feel sa He is knowledgable and thought of a rebate for Fred that he wouldn't have known about. Same is likable and friendly and someone with whom you feel safe. More
Like I said in the last survey, Pat McCabe made the purchase of the vehicle effortless and a painless process. Thank you, Michael Ogazon purchase of the vehicle effortless and a painless process. Thank you, Michael Ogazon More
While the purchase experience was good, at Paul Conte, my experience with the service department has been way below my expectations, this is my fifth Cadillac, but the first one that I purchased at Paul Cont experience with the service department has been way below my expectations, this is my fifth Cadillac, but the first one that I purchased at Paul Conte, so I have a basis for comparison. I have made arrangements to have my vehicle serviced at a different Cadillac dealership. because of the sub-par experiences with the Paul Conte service, I will not purchase my next Cadillac at Paul Conte because of this. I always have my cars serviced at the dealership where purchased. This is the first time I have had to give a negative review to a service department at a Cadillac dealership. My car had body shop work done and I was told the car was ready on Wednesday. I went to pick up the car on Thursday after 40 days, nobody knew that the car was there. After it was figured out that the car was there, I was told I couldn't take my car after an hour or two because for some reason the cashier couldn't get some answer from the insurance company. Instead of notifying me there was an issue so I could contact the insurance company, I was given an Enterprise rental car that wasn't fit to drive. I contacted my insurance company when I got home, and I received proof of payment for the work. I went back to pick up my car on Friday. I was told that I couldn't take my car even though I had proof of payment, they would get me a different rental car. I refused and insisted that I take my car and the cashier should contact the insurance company. Because of my insistence the cashier got the information needed and she told John tell him he can take his dam car! I was ready to leave, and I was given the wrong car. I told John that this isn't my car, then they tried to find my car, nobody knew where it was. I walked around the lot and found my car that had been sitting there for 3 days with the keys in it. When I was ready to leave, I showed John a defect in the rear bumper and was assured that he would order the part, so when I came in for my first oil change everything could be taken care of, and I would have a much better experience. I thanked him and left. I called a few days later and asked for John because I received an invoice from Enterprise, and they were charged for four days and there were gas charges even though I only had the car overnight., John told me to hold, after about 5 minutes someone picked up the phone. I said I was holding for John and was told he left for lunch, and he would have to call me back later. My next visit I had mud flaps installed that were on the sticker when I purchased the car but weren't on the car when I picked it up. While I was there, I asked if the parts were ordered for my car and was told, there wasn't anything ordered. I wish I could have been able to give 5 stars, like I usually do when I deal with Cadillac service at other Cadillac dealerships. More