Peninsula Subaru

Carmen Oliver was our primary contact at the dealership after receiving information on a trade in/new car offer. While Carmen was finishing with a prior commitment Richard showed us the new '23 Subaru Out after receiving information on a trade in/new car offer. While Carmen was finishing with a prior commitment Richard showed us the new '23 Subaru Outback. He was able to point out features that were identical on the '18 model while emphasizing the upgrades in features with the newer model. We found him very responsive to our questions and concerns. Carmen walked us through the transfer of ownership after the car was inspected. She found a new model that will be ready for us in the following week with the treatments that had been requested. Final signatures were taken care of quietly off the main floor with a careful explanation of the car warranty by Andrew Cheney. This is one of several Subaru's we have purchased at Peninsula Subaru. We return to this dealership because of the excellent service we have experienced repeatedly with them. More

After 18-days that our Outback was in your shop, the car was delivered to our home with unsatisfactory conditions. Repairs appear satisfactory, however following paying $13,669.91, we expected a clean car was delivered to our home with unsatisfactory conditions. Repairs appear satisfactory, however following paying $13,669.91, we expected a clean car with some gas in the tank. In addition to dirty exterior and exterior conditions (car had been washed before bringing it in, there was zero gas in tank. Emergency warning warned about the no-fuel. We expected better from Peninsula Subaru. Even 1-gallon would have been appreciated. But fumes only? Disappointing and upsetting. Is this the best you can do? I don't think we will come back. More

I had a reservation with SOA for the Solterra and sadly, Peninsula Subaru was my dealer. I was taken aback when they added a $5000 markup. This shows this is a very greedy dealership. When I filed compl Peninsula Subaru was my dealer. I was taken aback when they added a $5000 markup. This shows this is a very greedy dealership. When I filed complaints with the BBB and WA AG, Peninsula Subaru told me that they can do whatever they want on pricing and then they cancelled my order. Again, I had a reservation with SOA and yet none of this matter to this dealership. All they care about is money and not the customer. I also wrote to Governor Inslee as he is a strong advocate of moving to EV to combat global warning. In fact, he proposed that WA state match the Fed Tax credit of 7500. This did not pass but I told Gov. Inslee that it didn't matter how much tax credit and incentives are out there as dealerships like Peninsula Subaru think of these as there money and the greed has no bounds. This type of dealership should be avoided as these actions show that money is all they think about and not the environment or customers. More

What is going on with the service department? I’ve always had excellent service but the last two times this isn’t the case. I just drove 30 minutes to take my car for a map update. This is aft I’ve always had excellent service but the last two times this isn’t the case. I just drove 30 minutes to take my car for a map update. This is after speaking to a woman in the service dept. two times confirming that they can do the update for me. She had me down for an oil change and tire rotation which just yesterday I told her I did not need. Just the update. I got there this morning and I was down for those services and NO map update. Nick said, sorry we can’t do those. What?? That is specifically what I was there for. He said, sorry we are not able to do them. Obviously their phone people are not trained well with booking services. The last time I took my car for an oil change I asked about a map update and they said they would do it and when I picked up my car, they removed that service from my work order but said I could book another appointment and it would be done. This is why I asked two times if it could be done!!! Not the case. So…. if you buy a Subaru know that you are on your own for any updates EVEN if they tell you they will do it! Peninsula Subaru needs to be honest and not waste customers time. I’m disappointed in a dealership that I’ve always recommended to friends. More