Phil Long Ford of Denver

felt i was overcharged labor. would not give me a summary. replaced several engine gaskets. labor for breaking down engine to get to gasket is basic charge which i feel was double charged for each gasket. Al replaced several engine gaskets. labor for breaking down engine to get to gasket is basic charge which i feel was double charged for each gasket. Almost $4,000. labor. Asked for labor breakdown and was told it was not available. More

Customer service Great customer service with limited amount of time waiting, even when a walk-in. Fast and friendly service always. I appreciate the honesty of the s Great customer service with limited amount of time waiting, even when a walk-in. Fast and friendly service always. I appreciate the honesty of the service people when working on my car. More

Great, great experience !! Phil Long Ford and our salesman, Chai, were SO GOOD to work with !! We were shown exactly what we were looking for , and then a low key, professi Phil Long Ford and our salesman, Chai, were SO GOOD to work with !! We were shown exactly what we were looking for , and then a low key, professional process for the actual purchase. After our purchase we have had ongoing contact with Chai, helping us figure out all of the settings and features . A company that treats you right from the moment you start and continues after the actual sale is over. What more could we ask ?? They've earned my repeat business and my strongest recommendation. More

Best experience ever My salesman, Don Allen was just plain awesome. The finance manager Diane was more knowledgeable than anyone I’ve dealt with. The whole team is super f My salesman, Don Allen was just plain awesome. The finance manager Diane was more knowledgeable than anyone I’ve dealt with. The whole team is super friendly!! They definetly earned all my future business!! More

Great service dept. Broken driver side mirror, and recall done in timely manner. Pleased with quick lane as well. Friendly professional staff in both of those departments Broken driver side mirror, and recall done in timely manner. Pleased with quick lane as well. Friendly professional staff in both of those departments. Thanks More

Great dealer My saleswoman was Karri and she was amazing. She made sure I felt comfortable during the entire process. I would highly recommend this dealership and My saleswoman was Karri and she was amazing. She made sure I felt comfortable during the entire process. I would highly recommend this dealership and this saleswoman. When it came to financing, James did an amazing job of getting the process done efficiently and explained everything to me that I was signing. More

Usually Excellent but Had Two BAD Days. I go back over 25 years with Phil Long since that are as perfect as humanly possible. Please appreciate that these comments relate ONLY to my visits I go back over 25 years with Phil Long since that are as perfect as humanly possible. Please appreciate that these comments relate ONLY to my visits of February 27th and March 1st, 2018. The vehicle was presented for an oil change and a vehicle safety check. The rear brake pads needed replacement. The power steering hose was defective resulting in a gradual loss of fluid. The service advisor stated that neither part was readily available. I was offered a change to wait for two to three house for the parts to be delivered or I could come back again at a later time when the parts would be on-hand. I was told that the parts would both be available the following day, February 28th. Given that I made an appointment for 7am on March 1st, two days later. SURPRISE! Apparently someone forget to order the parts. AMAZING! This is extremely atypical of my over 25 years of experiences with the Phil Long dealership on Wadsworth Boulevard. Hopefully, all will be good from this point forward. More

Excellent Purchasing experience Derrick was great to work with. We negotiated a price that made me very happy. I love my new 2018 ford escape titanium. Derrick knew the inventory Derrick was great to work with. We negotiated a price that made me very happy. I love my new 2018 ford escape titanium. Derrick knew the inventory and placed me in the car that I wanted I highly recommend Phil Long Ford and Derrick Brown More

Ryan is awesome! I went into Phil Long to look at a car that I saw on their website and it was actually located at their CO Springs location! Once I found out it was a I went into Phil Long to look at a car that I saw on their website and it was actually located at their CO Springs location! Once I found out it was at the other location I was ready to leave Ryan offered to have the car brought up for us I said no it wasn't that important as I am not really looking. Then I noticed a jeep on their lot we looked at it and it was out of my price range.......Ryan then asked what I was looking for and I couldn't really say what I was looking for but I knew what I was not looking for :) Ryan then asked if I had looked at the Ford Edge at first I was not interested I wanted a Jeep.........LONG STORY SHORT I am now an owner of a Ford Edge and I LOVE IT! Thank you Ryan for helping us! Ryan was extremely easy to work with and we will definitely work with him again! His manager Ron was awesome too More

Another great experience at Phil Long Quick Lane Fast courteous service!!! Professional service people who take an interest in your needs! I waited less than an hour for my service to be complete. Fast courteous service!!! Professional service people who take an interest in your needs! I waited less than an hour for my service to be complete. More