Phil Long Ford of Denver

Only place we will purchase vehicles, new or used!! As General Manager, Mr. Shaugnessy has built an awesome team at Phil Long Ford. Everyone here treated us with dignity and respect. Never a Hustle or H As General Manager, Mr. Shaugnessy has built an awesome team at Phil Long Ford. Everyone here treated us with dignity and respect. Never a Hustle or Hassle!! We just purchased our third vehicle from Phil Long Ford and plan on purchasing many more. Sales, Service and Parts. This dealership is the real deal! My wife wanted a 2018 Explorer Platinum loaded. We were lucky enough to meet Mr. Andy Kroening. Andy deserves Sales Person of the Year for his outstanding customer service and job knowledge. He treated us with dignity and respect from our very first handshake. By the way...be prepared... this gentleman has a REAL handshake! . These new SUV’s are complicated machines. Andy knew every button, bell and whistle as though he had designed and built the vehicle himself. No joke! It was snowing hard and it was late in the afternoon. No other customers crazy enough to be out in this weather but my wife and I. No doubt all employees were anxious about deteriorating road conditions and were eager to get home. Andy never rushed us. In fact he encouraged us to take our time. I know he missed his dinner bell at home. He never let on! He never even looked at his watch. This guy is a class act. He provided a no-pressure atmosphere and was pleasant from introductions to deal signing. We were never, never rushed. No Hustle and no Hassle. Ever! He is the very best and takes tremendous pride in what he does. (Tall bill to fill Andy? Hey man, you set the bar!) My wife wanted to compare 2 Explorer models side-by-side. Now the sun had set and it was really snowing and blowing. Andy dug both units out of the snow, cleaned them off, warmed them up and drove them under a covered display area for our comfort and convenience. Looking around, I saw we were still the only customers foolish enough to be car shopping in a blizzard. No doubt everyone wanted to go home. Yet no one ever rolled their eyes or even hinted that they wanted to close the store and get home before the roads closed. This snowstorm intensified by the minute. We asked countless questions trying to make our selection. Never any pressure to hurry. We made our decision and were anxious to close the deal! Finally! No Hustle. No Hassle. I am willing to say Andy will be Head of Sales at Phil Long Ford very soon! (Maybe even a corner office). We will definitely ask for Andy in the future Mr. Shaunessy, I wish I could lure him away from Phil Long Ford. I would hire him in an instant. Let’s be honest. Finance is the last place most dealerships try to pressure buyers into additional packages and options. Some will even present a contract with “errors” because worn down, tired and unwary buyers will often sign without reading all the details. (“Oops, sorry about that...let me re-print that agreement with the correct numbers”. Really? Not at Phil Long Ford! Crystal gave us the opportunity for extended warranty coverage once, and that was it. No Hustle. No Hassle. It’s why we come back time after time. Buying a vehicle should be a pleasant experience, even fun. You get both and even more at Phil Long Ford. You get a great deal! Never having met General Manager Mr. Kevin Shaughnessy, we wanted to thank him for another very pleasant and gratifying experience. He actually took time from his GM responsibilities to shake our hand and thank us! What a guy! We are absolutely delighted with our deal. "Hey honey...Can we at least talk about that new 2018 charcoal metallic Raptor? I’ll do the dishes for two years. Honest”!! More

Great Service Department I don’t like to have to take a car in for service but when the Chech Engine Light comes on I obey. The Service Department at Phil Long does an outstan I don’t like to have to take a car in for service but when the Chech Engine Light comes on I obey. The Service Department at Phil Long does an outstanding job at diagnosing the problem and correcting it. It’s even better when they tell me it’s covered by the extended warrentry. Thank you Dwayne Calloway More

NEW ESCAPE Recently purchased our lease vehicle from Phil Long Ford. Leased vehicle 3 years ago and were so happy we bought it at the end of our lease. Great p Recently purchased our lease vehicle from Phil Long Ford. Leased vehicle 3 years ago and were so happy we bought it at the end of our lease. Great people to work with. Juan Montoya and Ed Lussier were great. No pressure. Just efficiency. Thanks, Anthony Massong More

Great experience! A friend of mine referred Ed Lussier to me to help me locate a three-quarter ton crew cab pick up. I found Ed to be very personable, professional an A friend of mine referred Ed Lussier to me to help me locate a three-quarter ton crew cab pick up. I found Ed to be very personable, professional and knowledgeable in explaining the new features of a new truck. The other staff members I came in contact with throughout the sales process were all courteous as well. The dealership show room, sales offices and customer waiting area had a very modern look, were clean and gave a welcoming feel. More

Excellent Truck Buying Experience Paul is great. He's honest, knowledgable and responsive. I had almost given up on getting a Raptor when I reached out to Paul. He changed my opinion o Paul is great. He's honest, knowledgable and responsive. I had almost given up on getting a Raptor when I reached out to Paul. He changed my opinion of the Ford dealers in the area and made buying my new truck pleasant, fast and fun! Go see Paul Tapia if you want a new or used vehicle. More

You can do what you want, but I'll never buy there again. Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on th Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on the description of the vehicle, the price, and primarily because it was a Certified Pre-Owned (CPO) vehicle. I paid for the vehicle in full, then they sent me the paperwork to sign for the vehicle, and that is where the problems started. I noticed many inconsistencies in the paperwork (because I actually took the time to read them). The largest issue was born from the '127 point CPO inspection report' that I received for the vehicle was blank. Not a single inspection being reported. Further, the 'vehicle report' (the non-Carfax version that this dealership uses) that was included in the document package indicated no issues. Please keep in mind, at this point, the vehicle was paid for in-full for several weeks. In the document package, I was asked to sign the blank CPO inspection report, the blank vehicle report, a liability release against recalls, a waiver limiting my legal rights to pursue litigation against the dealership, and several other typical forms, all of which indicated 'no damage known' or 'no issues known' None of them indicated any outstanding issues with the vehicle. By simple check of a Carfax that I purchased, it was clear that the vehicle had an open safety recall (~ 2 months old), and had had several repairs performed (replaced water pump, rebuilt final drive). When I questioned the dealership several times about whether they were aware of any open recalls or repairs performed on the vehicle, the standard response from the dealership was 'none that I know of'. It was clear at this time that they were employing ignorance as some sort of tactic, as if simply stating that 'I'm not aware of any issues', absolves them of their due diligence. Prior to arriving at the dealership to take delivery of the vehicle, I repeatedly asked them about the inconsistencies in the CPO and other documentation and even made a special trip to the dealership to resolve the issues. The inconsistencies only continued. When I asked them to produce the actual CPO inspection checklist (non-blank) for the vehicle, they disappeared for an hour and then produced one again with no issues dated 6 months prior to them taking possession of this vehicle. I have no idea what vehicle that CPO report was from, but it wasn't the one I was purchasing. Further, when I inquired why if a CPO report with no issues was produced on the vehicle did the dealership feel compelled to do some of the repairs like replace the water pump and rebuild the final drive gearing. I'm still waiting for that answer. Somewhere along the way (shortly after I showed them the Carfax report) they determined there was an open safety recall on the vehicle and would 'get that work done right away'. They did the following day. After completing that recall, they produced the 3rd CPO inspection report for the vehicle. I did receive many apologies along the way and a refund check for the DNH fees of the vehicle as compensation for their issues. I will leave it up to the reader to determine whether all of these were a fantastic set of coincidences, or whether it was something else. My opinion is definitively the latter. More

love her!!!! everyone was great Diane was amazing and I love my car, she us the best! I will tell everyone to come to Phill long ford everyone was great Diane was amazing and I love my car, she us the best! I will tell everyone to come to Phill long ford More

Recent Used Truck Purchase I have to be honest... reviewing car dealership experiences is a tough one. For those looking to make a deal, the act of negotiating can leave a sour I have to be honest... reviewing car dealership experiences is a tough one. For those looking to make a deal, the act of negotiating can leave a sour taste in anyone's mouth. What you believe a car or truck is worth, may conflict drastically with what the dealer paid / invested in the vehicle. That being said, I would say I had an above average experience with my recent transaction. The negotiating struggles a little with Tony Upton, but the deal was ultimately closed with Shawn Stancil's assistance. My sales associate, Brendan, spent quite a bit of time letting me get to know the vehicle. I was even allowed to view the undercarriage on a lift in the service area. Shawn allowed me to take the vehicle home to review the option with our family. The only reason for the less than perfect rating has to do with the negotiating challenges and the fact that I had to replace the vehicle's battery (a $120 expense) less than 2 weeks after the purchase. ***Update*** - following this initial review posting, the client experience manager (Jennifer with assist by Shawn) contacted me and offered to pay for the failed battery. I really appreciate the dealer standing behind this purchase and making the situation right. I'm updating my overall review experience / rating. Thanks Jennifer and Shawn! More

Awesome Experience I've had the distinct pleasure of purchasing three vehicles from Phil Long Ford of Denver over the years. All three I was assisted in my purchase by a I've had the distinct pleasure of purchasing three vehicles from Phil Long Ford of Denver over the years. All three I was assisted in my purchase by an insightful and knowledgeable Nick Coles. His tenure there has made it one of the reasons for shopping with Phil Long. For the maintenance on my purchases, the shop crews from checking in and all the way to keeping you posted on up coming maintenance have always kept me coming back. They are of no equal. Good job! More

Very poor. A big surprise. I am buying two new SUVs this year, a small SUV and a midsize, downsizing from my Navigator. I have my 2005 F250 serviced at this location. I was gre I am buying two new SUVs this year, a small SUV and a midsize, downsizing from my Navigator. I have my 2005 F250 serviced at this location. I was greeted by the salesman on entering and said I was interested in a similar SUV to the Explorer LTD I bought new in 1994. I was shown the small SUV, new this year. My wife sat in the drivers seat to try the seat belt and ask about the new features. She was told it had lots of things but they didn't work, and several times he told me if I didn't need 3 seats I didn't have to buy one with 3 seats. I wanted to look at the room in the back but couldn't open the rear hatch. The salesman also had problems then decided the battery was dead and left to get a charger. We moved to a midsize SUV. I sat in the drivers seat, my wife in the passenger. I was interested in the new electronics but they didn't work. I attempted to get in the backseat to check leg room but the door wouldn't open. A different salesman stopped by and said the battery was dead, that it was common and would be the same if in my garage and wasn't driven for a while. He said he would get a charger if I was interested, but by then I was no longer interested. I prefer a car I don't have to jump start before I can drive it, and I really would like a salesman who could explain the electronic features on the new vehicles. More