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Phil Wright Autoplex - Service Center

Russellville, AR

4.4
821 Reviews

821 Reviews of Phil Wright Autoplex - Service Center

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August 20, 2025

My radio was messed up so they replaced it with a new one and so far it is working great and hopefully it will continue to More

by HARMRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service team
August 16, 2025

Spent over $1900 and still have the motor icon on my dash. That was the reason we took the car in. As long as that icon is showing, the remote start will not work. More

by CVHURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service dept
Aug 17, 2025 -

Phil Wright Autoplex responded

We appreciate your review. Please reach out to us at Phil Wright Autoplex so we can assist with the motor icon issue and your remote start concern.

August 11, 2025

Oil change that I booked took an hour and a half. I booked the appointment in advance and they left me waiting as well as many others in the waiting room. On previous visits I was told if I wanted to More

by ZWADE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

As always, the Service Deparment at Phil Wright did a phenomenal, professional job and unraveled a complicated issue with.my Malibu. They are always supremely polite and informative, every step of t More

by Richard Nickols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
August 01, 2025

I’ve not had great service. Personnel are courteous and polite, but inattentive and slow. Service time is ridiculous., 2 1/2 - 3 hours for an oil change! Second time my vehicle More

by john.warne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Phil Wright Autoplex responded

Hello, Your feedback is important to us here. I would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the wait time encountered for an oil change. Please contact me directly at a time that is best for you. Thank you, Adam Stoffle, General Sales Manager (479) 968-1555 ; astoffle@philwrightautoplex.com

July 28, 2025

Very helpful and kept me updated throughout the whole process of our 2020 Buick Encore thanks to everyone More

by LONUS.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

didn’t advise me that we should wait to see if we had warranty and did the work without pre Auth costing us $7k More

by LAMBMARK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
July 24, 2025

Quick, easy and courteous staff. Only took 30 min for oil change and tire rotation. The price is cheaper than regular oil change chain stores. More

by jmanning30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
June 28, 2025

Very friendly and took care of my needs with professional attitudes and was very helpful. More

by ANDI51987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
June 23, 2025

Fast, courteous, and affordable. The “wait” was reasonable and comfortable. Everyone involved performed their duties and left this customer happy! Thank you, Phil Wright! More

by gdroyiv1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
kenect team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Phil Wright Autoplex responded

Thank you for the kind words. We're glad to hear everything met your expectations at Phil Wright Autoplex.

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