Puente Hills Hyundai

he was very friendly, and kept it very professional. really enjoyed the whole process with him. really enjoyed the whole process with him. More

Kind and courteous. Very helpful in getting a rental car at the dealer rate. Took a little. Linnet to get but not bad. Very helpful in getting a rental car at the dealer rate. Took a little. Linnet to get but not bad. More

Great , friendly people ! Very informative, lots of inventory and had the Elantra N in stock ! Very informative, lots of inventory and had the Elantra N in stock ! More

Very friendly, task specific, job focused, staff. Javer is knowledgeable, experienced, friendly, and result oriented. Javer is knowledgeable, experienced, friendly, and result oriented. More

He make people trust and respect many people and he was so grateful to every person so grateful to every person More

Fast and friendly service, even when it is busy. My service advisor Jae M Lee went the extra mile to show me some of the checks being performed. My service advisor Jae M Lee went the extra mile to show me some of the checks being performed. More

I found it to be clean, fast and friendly. Jae was very helpful and thorough Jae was very helpful and thorough More

Jae Lee (the younger one) was super fast and helpful with a difficult warranty situation. Greatly appreciate his help. a difficult warranty situation. Greatly appreciate his help. More

This is a huge Hyundai dealership with lots of inventory to help you find the model/trim/colors you want. Overall it’s great. But beware that like many dealerships they use the two salesmen method to get yo to help you find the model/trim/colors you want. Overall it’s great. But beware that like many dealerships they use the two salesmen method to get you to pay them a lot of extra money for worthless stuff - a friendly “front salesman” whose main job is to help you find the perfect vehicle for you then a “back salesman” (also known as the finance guy) whose sole purpose is to get you to pay as much extra money as possible using smooth talking and tried & true sales tactics. I knew most dealerships follow this model and I still got suckered in a bit. This is one of the larger Hyundai dealerships in the LA area and has a huge selection of cars. I wanted a specific model/trim (Ioniq 5 Limited) in specific interior/exterior colors. I saw that Puente Hills Hyundai had one listed on their website so I called to verify it was on the lot and we drove up to test drive it. Our “front salesman” was Cesar Rocha and he was great! He confirmed on the phone that the car was on the lot and available and said he’d have it ready for us to look at and test drive. True to his word, when we arrived the car was parked in the front and ready to go. Cesar was very friendly, very helpful, and one of the more knowledgeable salesmen I’ve encountered at dealerships. He was completely relaxed and no pressure on me to buy the car. He was there to help me in any way he could. If you’re coming to look at cars at this dealership I would definitely recommend requesting Cesar Rocha to assist you. I did decide that I wanted to buy the car. This is the point where the “front salesman” passes you to the “back salesman” to handle the financial aspect and here’s where the typical dealership sales tactics kick in. After running my credit he brought out a sheet with the pricing that included over $10,000 of extras I never asked for or wanted. He tried to “hide” this by throwing it out in a long list of charges very nonchalantly and then focusing quickly on what my monthly payments would be rather than the total cost. This is a very common sales tactic. But there was no way I was falling for that so I immediately called it out and said I wasn’t interested in paying for any of that stuff which I neither needed nor wanted. To make a long story short, in the end he still convinced me to pay $2000 extra for $50 worth of pointless accessories. Had I been in a better mindset I wouldn’t have fallen for that, but these guys know you’re making a big purchase - you’re likely to be excited and anxious and nervous and not thinking 100% clearly and they are really good at taking advantage of that. In my case he made it look like I was paying $500 for these worthless accessories but really he was taking the $1500 Manufacturer’s rebate away from me, keeping it for the dealership and then charging me an additional $500 for 3 worthless accessories meaning I lost $2k on the deal. Don't pay for Nitrogen Filled Tires (worthless), Security Labels (also worthless), or Door Guards (mostly worthless). At max these are worth $50, not $2000. It’s a bummer that the dealership couldn’t just be satisfied with the huge profit they got from selling me a top-of-the-line expensive car without working hard to squeeze an additional $2k of my hard earned savings out of me. I wish I hadn’t fallen prey to those tactics as so many do. I would have felt SO much better about my deal and my experience the next day and week if they had just sold me the car and not bamboozled me into spending $2000 extra on stuff no one needs. All that being said, as dealerships go, Puente Hills definitely has a nice dealership with lots of inventory, plenty of open parking, a nice showroom, and very helpful front sales people. It’s really up to you to go in prepared and not fall for the sleazy sales tactics and overpay for your car like I did. Aside from that I’d certainly recommend this Hyundai dealership as much as any other. More

Poor customer care and support, along with incompetent technicians. Vehicle returned back to customer in worst condition than initial service call. technicians. Vehicle returned back to customer in worst condition than initial service call. More