Puente Hills Hyundai

Deceptive Sales Tactic and Unethical Manager I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door price in writing. Then one hour prior to my appointment, which is supposed to finalize the deal, they texted me and said they could not honor the price. When I arrived the dealership, they told me how unattainable the price that they promised in the email was, and tried to sell me at a higher price. It is the classic bait and switch technique. When I tried to tell the finance manager that I did not like the sales tactic that they used. He said "Who promised this? I am going to fire him." I was speechless. He then went on, "You just got him fired." I said that I was going to file complaints about this practice. He was enraged. He said "This is my shop, and no one threatens me. Not you, not Trump." I was clueless as to why he brought up this name. In short, this individual has no ethics, and shameless. In my email with Robert Jefferson, he mentioned that he got approval of the name of the director, so it is highly likely that he was merely under the direction of his superior. More

Rude & Insulting Service Reps If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since i If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since it was a Friday, i decided to arrive at 8:10am. I was promptly assisted in the Service line and ushered into the Service Rep area where i stood in line to await an available service rep for processing of the paperwork. The 2 people ahead of me were assisted. Then, i had the unfortunately luck to encounter Sean K. He asked who was next in line. I spoke up and he motioned to a couple behind me to go to his workspace. When i asked if he was a Service Rep, he replied to me in the most rude and discourteous fashion imaginable. As i begun to understandably become upset. Javer E. informed me that a rep will assist me next. After Sean K. had finished with the couple, he proceeded to process everyone behind me in line. By 9am, i was the only customer waiting and Sean K. decided to purposefully leave the Service area and not return. Fortunately, i was finally assisted by Alex L. He was very courteous and helpful. However, i already was experiencing the worst customer service by Sean. Nevertheless, Alex L. was able to get me processed and onto the shuttle for work by 9:25am. Javer E. just sat at his workspace ignoring me as i stood in front of him never once offering his assistance. Puente Hills Hyundai has "Certified" Service Professionals?? I highly doubt it. If you ever need to service your vehicle, it would be wise to try another dealership. At the very least, if you go someplace else, you can avoid a stressful morning of disrespect and will most likely be on time to work. More

Cheers Hyundai I am driving 2018 SONATA since Dec. 8th. 2017. it just took two weeks now, But I really love to drive with my Hyundai car. I heard from someone about I am driving 2018 SONATA since Dec. 8th. 2017. it just took two weeks now, But I really love to drive with my Hyundai car. I heard from someone about SONATA how bad how uncomfortable. But now, I will say to them how good. Thank you for helping me to get this car and cheers Hyundai !!! And thank you to my sales person MR. JUNG. More

Tucson The staff was very helpful from the greeter outside who first showed us the car to the initial phone agent who provided price details to our primary s The staff was very helpful from the greeter outside who first showed us the car to the initial phone agent who provided price details to our primary salesman who worked with us on specific details, and finally the finance and lease associate. More

Good experience I enjoyed my time shopping and getting what was needed at this dealership. I will use them again. I felt they were helpful and fair. I enjoyed my time shopping and getting what was needed at this dealership. I will use them again. I felt they were helpful and fair. More

Second Hyundai and very happy I returned This is my second Hyundai from this dealership and I am very happy with the entire process from walking in the door to talk to my salesperson, to my d This is my second Hyundai from this dealership and I am very happy with the entire process from walking in the door to talk to my salesperson, to my driving off the lot. Thank you for making my car-buying experience easy and efficient. More

Excellent Review I had a wonderful experience at the Puente Hills Hyundai with the service.Charley was very informative and was so helpful with setting up the car etc. I had a wonderful experience at the Puente Hills Hyundai with the service.Charley was very informative and was so helpful with setting up the car etc. More