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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
4,453 Reviews

4,453 Reviews of Puente Hills Hyundai - Service Center

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March 30, 2022

Under construction made things very uncomfortable and messy. I spent over 20 minutes waiting to be helped even though I had an appointment which I was on time for. More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Puente Hills Hyundai responded

J, We are truly sorry for the inconvenience during our remodel and for the longer wait time. We appreciate your feedback as it helps us continually improve. Please contact us directly if you would like to discuss this further.

March 30, 2022

Everyone is always helpful and friendly. Anxious for the construction to be done. Thankful that we could work out service and pickup times to meet my needs. More

by JILTEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

Excellent. Very good operation business Jay lee working so much good take care of me. I really appreciate. More

by thomaskim59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

Although the facility was under construction, the service team was still very accommodating to myself and everyone else waiting for their service to be completed. The were very friendly and happy to answer a More

by amaaanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

I went in for my first oil change and their employees were great! Jae had my car washed, oil changed, and ready to go in a timely manner. More

by LFAUDOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

Made an appointment recall and arrived at 0730. Was first customer of the day. Was told they didn’t have the recall part, even though I spoke with someone on the phone who set me up with appointmen More

by thomas.barbor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown.
Mar 30, 2022 -

Puente Hills Hyundai responded

Thomas, We are sorry to hear about your experience. It is never our intention to waste anyone's time or cause an inconvenience. We will address this with our team to ensure this does not happen again. Please contact us directly if you would like to discuss this further.

March 30, 2022

Very clean, always works fast to fix the exact problem, very friendly staff by far in my opinion More

by ALICIACARREON933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhordan
March 30, 2022

The staff were all friendly. repaired the car quickly. The car wash I did at the end was also very good. More

by eun Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

I had an appointment for an oil change and waited about three hours. Nice people, service took way longer than expected More

by sandovalsebastia250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Puente Hills Hyundai responded

sandovalsebastia250, We are sorry your appointment took longer than expected. We appreciate you taking the time to share your feedback as it helps us continually improve. Please contact us directly if we can be of further assistance.

March 30, 2022

Under renovation but took care of customers. Jhordon made it a pleasant experience. Customers were offered a ride to Starbucks with a gift card to help ease the wait. More

by DORINORIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhordon Borla
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